No espresso for the 3rd day in a row you are a coffee shop sort it out. Staff are also mean and rude
Atmosphere: 1
Food: 1
Service: 1
Sharan Suresh
Don’t ever order hazelnut cold brew. They never have the espresso foam !
Simone Blacker
Ok, tru really outdid themselves. I contacted tims due to a wrong sized drink(partly on me for not realizing until I got to class) and jsut asked for the difference to be put back on the card and the retail manager contacted me, offering a completely free drink, (the value of wich was almost double). I've never had any issue with this location, theu have always been fantastic, fast, and efficient. Truly worth 5 stars. Go TRU!
Atmosphere: 4
Food: 5
Service: 5
Sunny Sharma
I ordered a cappuccino and asked the cashier (an older lady) to redeem my Tim’s Rewards points, but she refused and said, “No, not possible,” even though I had enough points to buy several drinks. Really disappointing — she made the whole rewards program feel pointless, lol.
Atmosphere: 5
Food: 1
Service: 1
Karman Mallhi
Rude customer service. All i asked for was “sorry to bother you, how long will it take for my coffee?” Coz i was waiting for it over 15 minutess and most of people who ordered after me got their order as well. But i literally got yelled at saying its been right here and she shouted my name 3 times. I was waiting there for one order only so its not possible i would miss it if she shouted for the order. But the worst part was how rude the service was.
Atmosphere: 1
Food: 3
Service: 1
Patricia Flores
I just bought the trick or treat bucket and i didn't receive the handler, i asked for it and they just told me they don't have it. Really??? Also they didn't have the cat black one
Atmosphere: 5
Food: 5
Service: 1
Ashima Thakur
I visited this Tim Hortons on October 2 in the morning and ordered a Fruit Explosion muffin. It was hard as a rock even though it didn’t look burnt. I don’t understand how a muffin can be this hard first thing in the morning. I mentioned it to the supervisor/manager and they did offer me a replacement, which I appreciated, but the quality was very disappointing.
I also work at another Tim Hortons, and I know muffins only turn hard when they aren’t made fresh. This location really needs to pay more attention to the freshness of their baked goods.
Atmosphere: 1
Food: 1
Service: 1
Harman Sandhu
I took a breakfast and coffee in the morning. Brilliantly served, coffee was really fresh. You made my morning.
Atmosphere: 4
Food: 5
Service: 4
Zackery B
The service was not friendly but it was professional. The atmosphere was very cramped because dozens of people were standing nearby. But the reason I am giving it 1 star is because I found multiple bugs in my drink. I don’t believe there was anything in my wrap, but there were definitely bus in my quencher.
Atmosphere: 2
Food: 1
Service: 3
Isha rajwani
Really bad customer service I had to wait more than 20min for a drink and. There was more than 60% of ice in my cup and all I could taste was water. I asked them to heat my muffin and they dint even give me a muffin I had to remind them 3 times and they forgot to give it, I was like okay don’t heat it Atleast give it to me. I agree it was a little busy time but the person who was taking the order was busy talking to his friends near the counter and not listening to the person standing there to give the order
The service at this particular tim hortons was not always the best but after today i lost all hopes for this place. You get no warm customer service and added to that the food quantity I initially received for a loaded bowl was not even half the usual, veggies minimum to none, half the bowl covered with a full leaf of lettuce and was missing cheese too and the funny thing is its advertised as their latest new addition and its also priced at $10. There lacks any uniformity in the food as well. I had to go and ask for the missing stuff only to be tossed in a crazy inhumane amount of cheese. This was definitely not the first time it has happened
Hoping for better service next time atleast.
Abdullah Wasick
Never seen slowest service of tim hortons any other locations. Extremely poor customer service. Employees don’t seem to value of time rather keep on chatting and gossiping with co-workers and student. Disappointment.
Brent Thompson
Ordering drinks here is okay and usually pretty quick. If you order any food expect to wait 10-15 minutes, sometimes more. Multiple times I’ve had to leave when waiting as I’m wasting my time. Not enough staff or urgency.
Atmosphere: 1
Food: 1
Service: 1
Sharaf Ali
Here’s a refined version of your feedback:
The service at this location is consistently slow, with long wait times for even simple orders. Today, it took me 20 minutes to receive a wrap and a Craveable, only to find that my order wasn’t prepared as requested. When I informed the staff, I received attitude, and the replacement was handled in a dismissive and unprofessional manner by the cook on shift at noon on November 13, 2024.
This issue isn’t isolated to my experience. Friends and colleagues agree that the staff here generally exhibit a lack of enthusiasm and attention to detail, impacting both service and food quality. Items often taste inconsistent, particularly beverages like my usual hazelnut cold brew, which varies in flavor with each visit. It seems there’s little standardization in preparation, and staff are often unresponsive to feedback, creating an impression that they simply don’t care.
It’s disappointing to experience this repeatedly, especially given that this location is the most convenient option for many. I hope improvements are made to enhance the customer experience and ensure consistency in food and beverage quality.
No espresso for the 3rd day in a row you are a coffee shop sort it out. Staff are also mean and rude
Atmosphere: 1
Food: 1
Service: 1
Don’t ever order hazelnut cold brew. They never have the espresso foam !
Ok, tru really outdid themselves. I contacted tims due to a wrong sized drink(partly on me for not realizing until I got to class) and jsut asked for the difference to be put back on the card and the retail manager contacted me, offering a completely free drink, (the value of wich was almost double). I've never had any issue with this location, theu have always been fantastic, fast, and efficient. Truly worth 5 stars. Go TRU!
Atmosphere: 4
Food: 5
Service: 5
I ordered a cappuccino and asked the cashier (an older lady) to redeem my Tim’s Rewards points, but she refused and said, “No, not possible,” even though I had enough points to buy several drinks. Really disappointing — she made the whole rewards program feel pointless, lol.
Atmosphere: 5
Food: 1
Service: 1
Rude customer service. All i asked for was “sorry to bother you, how long will it take for my coffee?” Coz i was waiting for it over 15 minutess and most of people who ordered after me got their order as well. But i literally got yelled at saying its been right here and she shouted my name 3 times. I was waiting there for one order only so its not possible i would miss it if she shouted for the order. But the worst part was how rude the service was.
Atmosphere: 1
Food: 3
Service: 1
I just bought the trick or treat bucket and i didn't receive the handler, i asked for it and they just told me they don't have it. Really??? Also they didn't have the cat black one
Atmosphere: 5
Food: 5
Service: 1
I visited this Tim Hortons on October 2 in the morning and ordered a Fruit Explosion muffin. It was hard as a rock even though it didn’t look burnt. I don’t understand how a muffin can be this hard first thing in the morning. I mentioned it to the supervisor/manager and they did offer me a replacement, which I appreciated, but the quality was very disappointing.
I also work at another Tim Hortons, and I know muffins only turn hard when they aren’t made fresh. This location really needs to pay more attention to the freshness of their baked goods.
Atmosphere: 1
Food: 1
Service: 1
I took a breakfast and coffee in the morning. Brilliantly served, coffee was really fresh. You made my morning.
Atmosphere: 4
Food: 5
Service: 4
The service was not friendly but it was professional. The atmosphere was very cramped because dozens of people were standing nearby. But the reason I am giving it 1 star is because I found multiple bugs in my drink. I don’t believe there was anything in my wrap, but there were definitely bus in my quencher.
Atmosphere: 2
Food: 1
Service: 3
Really bad customer service I had to wait more than 20min for a drink and. There was more than 60% of ice in my cup and all I could taste was water. I asked them to heat my muffin and they dint even give me a muffin I had to remind them 3 times and they forgot to give it, I was like okay don’t heat it Atleast give it to me. I agree it was a little busy time but the person who was taking the order was busy talking to his friends near the counter and not listening to the person standing there to give the order
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Unfriendly staff behaviour.
The service at this particular tim hortons was not always the best but after today i lost all hopes for this place. You get no warm customer service and added to that the food quantity I initially received for a loaded bowl was not even half the usual, veggies minimum to none, half the bowl covered with a full leaf of lettuce and was missing cheese too and the funny thing is its advertised as their latest new addition and its also priced at $10. There lacks any uniformity in the food as well. I had to go and ask for the missing stuff only to be tossed in a crazy inhumane amount of cheese. This was definitely not the first time it has happened
Hoping for better service next time atleast.
Never seen slowest service of tim hortons any other locations. Extremely poor customer service. Employees don’t seem to value of time rather keep on chatting and gossiping with co-workers and student. Disappointment.
Ordering drinks here is okay and usually pretty quick. If you order any food expect to wait 10-15 minutes, sometimes more. Multiple times I’ve had to leave when waiting as I’m wasting my time. Not enough staff or urgency.
Atmosphere: 1
Food: 1
Service: 1
Here’s a refined version of your feedback:
The service at this location is consistently slow, with long wait times for even simple orders. Today, it took me 20 minutes to receive a wrap and a Craveable, only to find that my order wasn’t prepared as requested. When I informed the staff, I received attitude, and the replacement was handled in a dismissive and unprofessional manner by the cook on shift at noon on November 13, 2024.
This issue isn’t isolated to my experience. Friends and colleagues agree that the staff here generally exhibit a lack of enthusiasm and attention to detail, impacting both service and food quality. Items often taste inconsistent, particularly beverages like my usual hazelnut cold brew, which varies in flavor with each visit. It seems there’s little standardization in preparation, and staff are often unresponsive to feedback, creating an impression that they simply don’t care.
It’s disappointing to experience this repeatedly, especially given that this location is the most convenient option for many. I hope improvements are made to enhance the customer experience and ensure consistency in food and beverage quality.
Atmosphere: 1
Food: 1
Service: 1
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