Unfriendly staff, seriously felt like an inconvenience to the staff. They didn’t say hello, thank you or anything even close to that. Serious lack of training for their “customer service” employees.
Evie Guard
Food was great, service was great. Ate inside and the dining area was not that clean. Dirty tables everywhere, spilled drink on floor leaving it sticky. Other than that, we've had good service here everytime we've come here.
Lagita Perry
Canadian owned and operated. We have coupon that allow US $3 saving per serving for combo breakfast. And quite busy at 9,45 on Monday breakfast. Most interior quite similar
Rikita Sareen
I recently visited your drive-thru and placed an order for three Masala Veggie Burgers. I specifically requested that the burgers be made "fresh" and was told that there was no issue with waiting. I confirmed this at the window, and the staff assured me that the burgers would be prepared fresh for me. However, what I received was far from fresh. The burgers tasted reheated and soggy, not at all the quality I expected after being told they would be made fresh.
Additionally, I’d like to point out that the drive-thru was not busy at all. In fact, I had enough time to listen to a song that lasts 2:35 minutes while waiting, and my order was handed to me before the song even finished. If it truly takes "3-4 minutes" to prepare fresh burgers, as one of your staff members later claimed, how was I given my food so quickly?
When I called to address the issue, the response I received was even more disappointing. The first person I spoke with told me that it should take around 3-4 minutes to prepare the burgers. When I asked to speak to someone else, I was transferred to another employee who suggested I "call back tomorrow if I want to fight." This is unacceptable customer service.
Finally, I reached out to another A&W location on Harvey Avenue, and after confirming with their kitchen staff, I was informed that it takes 4.5 minutes just to cook the patty alone. So how is it possible that my order was prepared and handed over in such a short amount of time?
I expect a proper explanation for the discrepancy between what was promised and what was delivered. If fresh food is not a priority for your team, then I’ll have to reconsider my future visits to A&W.
Food: 1
Service: 1
Jo C
I had a great experience at A&W thanks to the exceptional service from Adrian, Jaspreet, and Angel.
A special shout out to Adrian and Jaspreet who made us feel welcome with their positive attitude, ensuring everything ran smoothly and very patiently. Their hard work and dedication made our visit truly enjoyable—highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Papa Burger with Lettuce Wrap, Fries, Chicken Burger, Onion Rings, Buddy Burger, Mama Burger
Lecoolestdude Lecoolestnoob (Lecoolestdude)
Very good place for A&W I went there for breakfast when I stayed at best hmm worst value inn and the food was great and it a lot faster than other places I've been to and the pancakes were so fresh and so was the cheese and Egger that I ordered it made the worst value I mean best value inn a loooot better and the service was so fast I had time to walk around. In other words GO HERE TO EAT.
Vegetarian options: There is the beyond meat burger and I got to say it is as tasty as the other burgers which is very very yummy
Kid-friendliness: Completely fine for kids.
Wheelchair accessibility: Very accessible
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Fries, Onion Rings, Hash Brown, Bacon & Egger, All Canadian Breakfast, All Canadian Special
Patrick O'Donovan
Nice staff and great location
Atmosphere: 2
Food: 3
Service: 5
Recommended dishes: Fries
My Device
Great staff
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Mama Burger
Allisia Giza
Was on my way home from a late night event. This was a better option then McDonald's, I was pleased to see they were still open at 11:45pm and very happy they were.
The girl who took my order at the drive-thru did not show good customer service. Her communication skills were poor, and her tone was rude. She should understand that her language and attitude at work should be professional, as she’s interacting with customers, not in a personal setting.
Food: 3
Service: 1
Austin Elke
Went through the drive through and they handed my order to another person and then they tried giving it to me. I told them I wouldn't accept it and said they would remake it. Unfortunately they didn't remake my food and just put it into a bigger bag and added a whole bunch of napkins to it. Dissatisfied with my experience Angelica who was at the drive through window should have known better!
Atmosphere: 1
Food: 1
Service: 1
June Millius
Not very tasty
Atmosphere: 3
Food: 3
Service: 3
Dawna Davies
Love this place but too expensive since they never do there old deals .
Atmosphere: 5
Food: 5
Service: 5
Rick Potter
Best fast food in Kelowna for quality and service!
Staff amazing
Unfriendly staff, seriously felt like an inconvenience to the staff. They didn’t say hello, thank you or anything even close to that. Serious lack of training for their “customer service” employees.
Food was great, service was great. Ate inside and the dining area was not that clean. Dirty tables everywhere, spilled drink on floor leaving it sticky. Other than that, we've had good service here everytime we've come here.
Canadian owned and operated. We have coupon that allow US $3 saving per serving for combo breakfast. And quite busy at 9,45 on Monday breakfast. Most interior quite similar
I recently visited your drive-thru and placed an order for three Masala Veggie Burgers. I specifically requested that the burgers be made "fresh" and was told that there was no issue with waiting. I confirmed this at the window, and the staff assured me that the burgers would be prepared fresh for me. However, what I received was far from fresh. The burgers tasted reheated and soggy, not at all the quality I expected after being told they would be made fresh.
Additionally, I’d like to point out that the drive-thru was not busy at all. In fact, I had enough time to listen to a song that lasts 2:35 minutes while waiting, and my order was handed to me before the song even finished. If it truly takes "3-4 minutes" to prepare fresh burgers, as one of your staff members later claimed, how was I given my food so quickly?
When I called to address the issue, the response I received was even more disappointing. The first person I spoke with told me that it should take around 3-4 minutes to prepare the burgers. When I asked to speak to someone else, I was transferred to another employee who suggested I "call back tomorrow if I want to fight." This is unacceptable customer service.
Finally, I reached out to another A&W location on Harvey Avenue, and after confirming with their kitchen staff, I was informed that it takes 4.5 minutes just to cook the patty alone. So how is it possible that my order was prepared and handed over in such a short amount of time?
I expect a proper explanation for the discrepancy between what was promised and what was delivered. If fresh food is not a priority for your team, then I’ll have to reconsider my future visits to A&W.
Food: 1
Service: 1
I had a great experience at A&W thanks to the exceptional service from Adrian, Jaspreet, and Angel.
A special shout out to Adrian and Jaspreet who made us feel welcome with their positive attitude, ensuring everything ran smoothly and very patiently. Their hard work and dedication made our visit truly enjoyable—highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Papa Burger with Lettuce Wrap, Fries, Chicken Burger, Onion Rings, Buddy Burger, Mama Burger
Very good place for A&W I went there for breakfast when I stayed at best hmm worst value inn and the food was great and it a lot faster than other places I've been to and the pancakes were so fresh and so was the cheese and Egger that I ordered it made the worst value I mean best value inn a loooot better and the service was so fast I had time to walk around. In other words GO HERE TO EAT.
Vegetarian options: There is the beyond meat burger and I got to say it is as tasty as the other burgers which is very very yummy
Kid-friendliness: Completely fine for kids.
Wheelchair accessibility: Very accessible
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Fries, Onion Rings, Hash Brown, Bacon & Egger, All Canadian Breakfast, All Canadian Special
Nice staff and great location
Atmosphere: 2
Food: 3
Service: 5
Recommended dishes: Fries
Great staff
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Mama Burger
Was on my way home from a late night event. This was a better option then McDonald's, I was pleased to see they were still open at 11:45pm and very happy they were.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Mozza Burger, Bacon & Egger
Restaurantji Recommends
The girl who took my order at the drive-thru did not show good customer service. Her communication skills were poor, and her tone was rude. She should understand that her language and attitude at work should be professional, as she’s interacting with customers, not in a personal setting.
Food: 3
Service: 1
Went through the drive through and they handed my order to another person and then they tried giving it to me. I told them I wouldn't accept it and said they would remake it. Unfortunately they didn't remake my food and just put it into a bigger bag and added a whole bunch of napkins to it. Dissatisfied with my experience Angelica who was at the drive through window should have known better!
Atmosphere: 1
Food: 1
Service: 1
Not very tasty
Atmosphere: 3
Food: 3
Service: 3
Love this place but too expensive since they never do there old deals .
Atmosphere: 5
Food: 5
Service: 5
Best fast food in Kelowna for quality and service!
Atmosphere: 5
Food: 5
Service: 5
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