Dairy Queen Grill & Chill

We were served by the employee (or owner?) named Prince. He was fantastic!
(100% better than my experience at other fast food chains in that same area)
I see other reviews with less, but out experience was definitely 5 stars.
We ate in. The service was friendly and accommodating. Our food was hot. Our order was accurate. The place was clean.
Went back a different time, and again, no complaints. So far, so good.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Onion Rings, Chicken Strip Basket, Reese Peanut Butter Cups Blizzard Treat

I generally love dairy queen food, but not from this location. I will drive the extra distance elsewhere for proper service. From start to finish this is their average transaction:
1. You pull up to the drive thru menu and they ask you to wait a minute.
2. After waiting, they just tell you to pull ahead, which makes it difficult to order.
3. Dont bother making requests for ingredients not to be included as even when you ask for it to their face they don't make it any different. You can see their drive thru queue through the window and when to expect mistakes.
4. Be careful ordering multiple of an item as asking for multiple orders of an item is apparently too confusing to understand, making customers come through the drive thru a second time to be frustrated again.
5. Once you've paid, its a 99% chance they're gonna make you pull to the side so their fulfillment time looks good to head office. In reality, you're waiting 5 minutes on a burger that will be so greasy the bottom bun is soaked.
6. Always ask for your receipt!! They don't include it in the bag unlike most other similar businesses.
Lake country is classy, staff are friendly and well dressed, I'll happily drive down the highway in rush hour to avoid this location anytime.

Atmosphere: 1

Food: 1

Service: 1

I come here a lot for late night treats! and It's always Prince serving me! He has always been so kind and such great service! He always gives my dogs treats, and my little extras too! Great service from everyone all around. Best Dairy Queen in Kelowna, and honestly anywhere i've been honestly. Food and blizzards are always perfection

Ordered chicken burgers and the buns were ice cold thought they are usually warm.The chicken didnt seem to be cooked it was so bad couldnt eat it..Never usually have a problem but this time the food was gross.

Atmosphere: 3

Food: 1

Service: 3

Got a severe case of food poisoning after consuming the meal below. The ketchup they served was watery which was suspicious. This is the only meal I had in the day and I got diarrhea, vomiting and intense stomach aches. This place is straight up dangerous and poses great risk to your health. Never coming back again.

Atmosphere: 1

Food: 1

Service: 1

Totally bs forgot our drink from one of our combos had to go back through drive thru didn’t put cheese on our poutines like if I wanted to dip my fries in gravy I would of order gravy for dipping sauce I want a refund for the two poutines with no cheese

Atmosphere: 1

Food: 1

Service: 1

I said no chocolate they still put chocolate in it and keep saying that’s not chocolate. I CANNOT EAT CHOCOLATE!

Service: 1

Efficient! If you don't have the app yet, save your receipt for scanning later (collect points).

Food: 5

Service: 5

Very disappointing, ordered a 4 piece chicken strip basket through the app and they give me very little portions one of the “pieces” was almost smaller than my thumb. The filled the little box of fries half way all in all it wasn’t a meal, it was barely a snack.

Use this location a lot as I work very close to it. I have gotten to the point that using the drive thru isn't worth it as they are always short staffed or don't have enough on that it takes forever in the drive thru to order and get your food. My other issue that I find bigger is the lack of how fresh the burgers are and how they are just microwaved to be made "hot" again it's disgusting and when you even ask for a freshly made burger it isn't and just microwaved. They tend to murder burgers as well with way too much mayo or other sauce condiments. I've gotten to the point it's just not worth going to this location anymore.

Atmosphere: 4

Food: 1

Service: 3

Yeah, it's a DQ...

Atmosphere: 3

Food: 4

Service: 3

understaffed

Atmosphere: 3

Food: 4

Service: 3

Under staffed but they do their best..

Atmosphere: 4

Food: 4

Service: 3

Great food, amazing staff and great deals!!!

Atmosphere: 5

Food: 5

Service: 5

The larger white woman with glasses working the cash register is quite “short” with customers and rude. You guys also need to invest in some proper straws. It’s like sucking a grape through a pin hole…

Atmosphere: 1

Food: 1

Service: 1