saw another post. service today, exemplaryParking: lot on Richter
Atmosphere: 3
Food: 5
Service: 5
Payton Gilbert
I have tried to give this place a chance 3 times now. And all 3 times have been the same experience…great food, bad service. I myself have worked in the service industry awhile, and have a very good understanding of what good service looks like. If you are looking for that, avoid this diner. I once even left a 20$ tip for a server who gave bad service, out of the kindness of my heart (maybe she was having a bad day). But ended up receiving the exact same kind of service the next time I tried to dine there. Obviously not a bad day for the server, I just don’t think the service training there is up to standard. Like i said, they have great breakfast food, but the environment itself isn’t one that will leave you with a smile. I have tried to give it a chance, but even the last time i attempted to dine there they told me they would buzz me for a table and actually never did (i waited nearly an hour). I ended up going to Cora in the mall and the service there was 10-0 with this diner. The server at Cora was very friendly, bubbly and made great conversation which is something I had never received at Diner Deluxe. Sad to leave this review, but It’s important people are aware of the environment this restaurant provides.
Atmosphere: 1
Food: 4
Service: 1
brittyn swecera
I am not the type of person to leave poor reviews but this time, it just felt necessary. I went there on my 19th birthday (March 17th) with my 2 friends knowing it was probably gonna be busy judging how it was a Sunday and also a holiday. We got there at around 11am and it was packed inside but nobody was on the patio. The women that greeted us at the door said it would take around 15 minutes (which was perfectly fine) and handed us a buzzer and told us that she would inform us on the buzzer when a table has opened up for us. We let her know that we would be outside to wait. We stood outside chatting for 20 minutes and the buzzer didn’t go off, then we proceeded to stand outside infront of the building so the women wouldn’t forget. We got chatting again and realized that we had been waiting outside for 40 minutes with the buzzer being dead silent and they were seating other people who were walking in. The patio was filling up (which they could’ve sat us at when we got there) and there were tables inside opening up so we went in to sit inside on the waiting bench and they ignored us completely. My friend and I work in the service industry so we understand what it means to be busy especially during a rush, but to make people wait around for 40 minutes and expecting to be buzzed in, is a bit bizarre and left a rancid taste in my mouth. The moral of this review is although the food is good, the service lacks everything it means to work in the service industry. Thanks for wasting nearly an hour of my 19th!
Atmosphere: 1
Food: 4
Service: 1
Jenny Reitsma
Best garden burger and fries! Excellent. Had to wait 50 minutes for food to be served and a half an hour for bill to arrive. Short staffed. Saw people be seated but leave before ordering due to wait. Also people seated next to us actually had take out from another restaurant due to wait. Needs to be addressed.Parking: Difficult to find. $2.00 an hour
Atmosphere: 3
Food: 5
Nicholas Wilson
Delicious food, especially the gluten-free friendly menu. Great retro-modern decor! Really loud when it's busy. Service friendly, but infrequent: coffee refills were sparse. ☕??
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Ogo Sun Bowl
Rune Carlson
An outstanding breakfast place! Great decor and the staff we're very nice too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken and Waffles, Poutine
Kiesh
Food was good. Only complaint is all the hot sauce bottles at the tables and around us were empty.
Andrea & John Gilmour
This restaurant was super busy on a Sunday morning. Had to wait a bit to get a table but well worth it. Our server (I wish I remembered her name) was friendly and when an issue arose with our order she was quick to respond and very apologetic. Once our food arrived, we weren't disappointed. Chicken and Waffles, Classic Breakfast and The Breakfast Sandwich. All were very tasty and there was a lot on your plate. Would highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich, Chicken and Waffles
Hongyi Jin
taste not
Atmosphere: 4
Food: 1
Service: 4
Z M
Service is consistently poor and slow. Food is nothing special. There's much better places to eat in Kelowna.
saw another post. service today, exemplaryParking: lot on Richter
Atmosphere: 3
Food: 5
Service: 5
I have tried to give this place a chance 3 times now. And all 3 times have been the same experience…great food, bad service. I myself have worked in the service industry awhile, and have a very good understanding of what good service looks like. If you are looking for that, avoid this diner. I once even left a 20$ tip for a server who gave bad service, out of the kindness of my heart (maybe she was having a bad day). But ended up receiving the exact same kind of service the next time I tried to dine there. Obviously not a bad day for the server, I just don’t think the service training there is up to standard. Like i said, they have great breakfast food, but the environment itself isn’t one that will leave you with a smile. I have tried to give it a chance, but even the last time i attempted to dine there they told me they would buzz me for a table and actually never did (i waited nearly an hour). I ended up going to Cora in the mall and the service there was 10-0 with this diner. The server at Cora was very friendly, bubbly and made great conversation which is something I had never received at Diner Deluxe. Sad to leave this review, but It’s important people are aware of the environment this restaurant provides.
Atmosphere: 1
Food: 4
Service: 1
I am not the type of person to leave poor reviews but this time, it just felt necessary. I went there on my 19th birthday (March 17th) with my 2 friends knowing it was probably gonna be busy judging how it was a Sunday and also a holiday. We got there at around 11am and it was packed inside but nobody was on the patio. The women that greeted us at the door said it would take around 15 minutes (which was perfectly fine) and handed us a buzzer and told us that she would inform us on the buzzer when a table has opened up for us. We let her know that we would be outside to wait. We stood outside chatting for 20 minutes and the buzzer didn’t go off, then we proceeded to stand outside infront of the building so the women wouldn’t forget. We got chatting again and realized that we had been waiting outside for 40 minutes with the buzzer being dead silent and they were seating other people who were walking in. The patio was filling up (which they could’ve sat us at when we got there) and there were tables inside opening up so we went in to sit inside on the waiting bench and they ignored us completely. My friend and I work in the service industry so we understand what it means to be busy especially during a rush, but to make people wait around for 40 minutes and expecting to be buzzed in, is a bit bizarre and left a rancid taste in my mouth. The moral of this review is although the food is good, the service lacks everything it means to work in the service industry. Thanks for wasting nearly an hour of my 19th!
Atmosphere: 1
Food: 4
Service: 1
Best garden burger and fries! Excellent. Had to wait 50 minutes for food to be served and a half an hour for bill to arrive. Short staffed. Saw people be seated but leave before ordering due to wait. Also people seated next to us actually had take out from another restaurant due to wait. Needs to be addressed.Parking: Difficult to find. $2.00 an hour
Atmosphere: 3
Food: 5
Delicious food, especially the gluten-free friendly menu. Great retro-modern decor! Really loud when it's busy. Service friendly, but infrequent: coffee refills were sparse. ☕??
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Ogo Sun Bowl
An outstanding breakfast place! Great decor and the staff we're very nice too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken and Waffles, Poutine
Food was good. Only complaint is all the hot sauce bottles at the tables and around us were empty.
This restaurant was super busy on a Sunday morning. Had to wait a bit to get a table but well worth it. Our server (I wish I remembered her name) was friendly and when an issue arose with our order she was quick to respond and very apologetic. Once our food arrived, we weren't disappointed. Chicken and Waffles, Classic Breakfast and The Breakfast Sandwich. All were very tasty and there was a lot on your plate. Would highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich, Chicken and Waffles
taste not
Atmosphere: 4
Food: 1
Service: 4
Service is consistently poor and slow. Food is nothing special. There's much better places to eat in Kelowna.
Atmosphere: 3
Food: 2
Service: 1
Restaurantji Recommends
Favorite breakfast spot. Good atmosphere and decent food.
Atmosphere: 5
Food: 4
Service: 5
Great breakfast brunch in the
Atmosphere: 5
Food: 5
Service: 5
Good food, good service. Pleasantly crowded.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich
Eggs benedict were cold, hashbrowns over fried, loud and cold atmosphere, coffee was terrible, but they have vegetarian choices, very
Atmosphere: 1
Food: 2
Service: 2
The atmosphere is fantastic, it feels like Florida.
Atmosphere: 5
Food: 5
Service: 5