There is one guy who works here who has great customer service?And is a delight every time, keep up the good work, dude!!!! 5stars to him
Atmosphere: 5
Food: 5
Service: 5
Erin Ross
We always grab a pretzel when we are in Orchard Park from Mr. pretzel! The service is excellent. The staff is professional always smiling such a positive place! The pretzels are awesome. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Kieran Bradford
This place is like heaven. This is the best place i think i have ever been to, Staff are amazing, Service is absolutely outstanding, and the Food is absolutely incredible. It was a little dirty when we went here but other than that, pure GOLD
Atmosphere: 4
Food: 5
Service: 5
Carmen Lobsinger
Exceptional service
Atmosphere: 5
Food: 5
Service: 5
logan
Original salt pretzel and the Parmesan one are both really tasty. I recommend the garlic dip with it. Makes it even tastier. Really kind staff, and got my food pretty much instantly.
Atmosphere: 4
Food: 4
Service: 5
L Gold
What a tasty treat. The service was very delightful. I was amazed how clean the shop is. will be back.
Atmosphere: 5
Food: 5
Service: 5
Nicole Mikaluk
Pretzels are awesome, but they always have one guy running the register who is just so friendly and upbeat! Definitely doesn’t go unnoticed. Keep it up!:)
Food: 5
Service: 5
kiah scarbrough
I had an exceptional experience here! My friend and I were assisted by Momar at the front counter and he truly went above and beyond. I know for a fact he is an absolute asset to their team and really goes out of his way to ensure you leave more than satisfied. Thanks so much Momar for making our esperience so exquisite!!!
I have always loved the place. But from last 3 times i have been getting stale pretzels and have been throwing them away after taking 2 bites. So this time i went there and i asked the lady that can i get fresh please coz i have been throwing those away from last few times because they taste so chewy and stale. And she said no i can’t do it. And there were still almost 2 hours left to close.Lady wasn’t very nice.so would recommend to improve their customer service.
Atmosphere: 2
Food: 1
Service: 1
Kate Nguyen
Best pretzels! The pretzel bite hotdogs are srsly addictive lol. The line could be pretty long and they don't do delivery but worth it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pretzel Dog, Cinnamon and Caramel Pretzel
Bman
The place to go for fresh pretzels.
Atmosphere: 5
Food: 5
Service: 5
Sarah Lynn Pelligrin
I like the new guy they hired with the peppy attitude. He was working the till August 20th at 5pm and was super friendly. Going the extra mile and I love to see it. Also one of the only people who ever asked me if I’ve wanted a bag to go instead of making me feel like a burden by asking. Everyone is great but he’s awesome!
There is one guy who works here who has great customer service?And is a delight every time, keep up the good work, dude!!!! 5stars to him
Atmosphere: 5
Food: 5
Service: 5
We always grab a pretzel when we are in Orchard Park from Mr. pretzel! The service is excellent. The staff is professional always smiling such a positive place! The pretzels are awesome. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
This place is like heaven. This is the best place i think i have ever been to, Staff are amazing, Service is absolutely outstanding, and the Food is absolutely incredible. It was a little dirty when we went here but other than that, pure GOLD
Atmosphere: 4
Food: 5
Service: 5
Exceptional service
Atmosphere: 5
Food: 5
Service: 5
Original salt pretzel and the Parmesan one are both really tasty. I recommend the garlic dip with it. Makes it even tastier. Really kind staff, and got my food pretty much instantly.
Atmosphere: 4
Food: 4
Service: 5
What a tasty treat. The service was very delightful. I was amazed how clean the shop is.
will be back.
Atmosphere: 5
Food: 5
Service: 5
Pretzels are awesome, but they always have one guy running the register who is just so friendly and upbeat! Definitely doesn’t go unnoticed. Keep it up!:)
Food: 5
Service: 5
I had an exceptional experience here! My friend and I were assisted by Momar at the front counter and he truly went above and beyond. I know for a fact he is an absolute asset to their team and really goes out of his way to ensure you leave more than satisfied. Thanks so much Momar for making our esperience so exquisite!!!
Atmosphere: 5
Food: 5
Service: 5
The food is amazing. I am really ẹnoy it
Food: 5
Recommended dishes: Cinnamon and Caramel Pretzel
Got the Nutella pretzel tasted great !!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nutella
Restaurantji Recommends
I have always loved the place. But from last 3 times i have been getting stale pretzels and have been throwing them away after taking 2 bites. So this time i went there and i asked the lady that can i get fresh please coz i have been throwing those away from last few times because they taste so chewy and stale. And she said no i can’t do it. And there were still almost 2 hours left to close.Lady wasn’t very nice.so would recommend to improve
their customer service.
Atmosphere: 2
Food: 1
Service: 1
Best pretzels! The pretzel bite hotdogs are srsly addictive lol. The line could be pretty long and they don't do delivery but worth it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pretzel Dog, Cinnamon and Caramel Pretzel
The place to go for fresh pretzels.
Atmosphere: 5
Food: 5
Service: 5
I like the new guy they hired with the peppy attitude. He was working the till August 20th at 5pm and was super friendly. Going the extra mile and I love to see it. Also one of the only people who ever asked me if I’ve wanted a bag to go instead of making me feel like a burden by asking. Everyone is great but he’s awesome!
Atmosphere: 5
Food: 5
Service: 5
Food is fresh and delicious ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sugar Cinnamon
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