Came to get a drink. A guy with a beard was my barista and was super rude. Ordered my drink and there was no one here. Waited for 10 mins till the other girl made my drink.
Atmosphere: 1
Food: 2
Service: 1
Capri Galvez
The staff didn’t even acknowledge me I stood at the counter for 5 min, with 3 people behind the counter folding rags and doing online orders. I would have at least appreciated a “we will be with you in a second”
Atmosphere: 2
Food: 1
Service: 1
Olivia L
My daughter needed to use the washroom and a rude employee outside wouldn’t let her in. What kind of person doesn’t let a child use the washroom? What makes it even worse is that we support the business every day, not anymore.
Meenoo Thompson
Slow service. My drink wasn’t made right
Atmosphere: 3
Food: 1
Service: 1
Laura V
Bought a gift card in drive through, paid and then was told no sleeve for it.... it was a gift that needed to look like a gift. Feel like Starbucks keeps going downhill, they don't care about details any more. Never offered to give me a receipt either ...
Service: 3
Carson Hamner
For the price I'd expect decent service. Not to feel like I shouldn't be there. Hadn't gone to Starbucks in years, won't be back. Paying for a bunch of bs even from the staff.
Service: 1
Kiara Walsh
13/06/25 2:40pm - Im not usually one to complain but I got my regular order that I usually get in Rutland, an iced matcha latte. I’m not sure why the employees at this location didn’t dissolve or stir in the matcha. Even though I had an extra straw in my car I tried to stir it with I still got chunks of bitter matcha every couple sips🤢 I know I should have just given it back to them at the window but there was a car behind me in line that had already been waiting awhile for their drinks so I felt bad.
Food: 1
Brent Ashton
Thanks to the staff and all living beings who made this quad long shot expresso drink possible 👌😁
Atmosphere: 5
Food: 5
Service: 5
Ellen Ehlers
A great quiet place to meet friends. I did not order any food and drank tea instead of coffee.
Grace Halpin
Considering the location the staff here are really great and the drive through is usually pretty quick and inside is nicer than you expect! Good seating and atmosphere
Terrible customer services was treated like a homeless person off the street cause I was in a sweat shirt and dirty from doing lawn work. I will never shop here again. Customer service working the service or smile. You aren’t better than anyone. It’s just a coffee shop. Chill. I’m never coming back you lost hundreds that I would have spent on your burnt ass coffee. -1 /10
Harry Dhillon
Hii i everyone 🤚it is shocking service by Starbucks ,I visit this location and another location on intersection Gorden and 97 hwy in kelowna,I heard which are under same owner and my family and friends visiting too as local people in this locations but now owner bring the new policy. policy is this ,do not allow use washroom even they are regular customers until they do not buy anything ,this is very disrespectful this mean they don’t have any respect,service and understanding if we are not buying anything on current visit,swear I never go back to startucks ever never which locations under this owner even i will suggest to my friends and local people who are in my touch ,i literally ask to employees just i need to use washroom atleast this time but their Manager clearly said No my Owner do not allow us even you are regular customer but there are more than 200 stores in city I never got this kind of service from any store even i didn’t buy anything there,I know Owner wouldn’t take serious this problem because I already 2-3 times requested to staff for this issue but I suggest to local people please don’t aspect any service and respect on these locations if you are not spending money on ur visit if owner has concern towards homeless people then what about another 200+ business in city even your staff can recognize their customers like others stores ,i visit Mcdonal,KFC,Quesada many high end restaurants but they don’t have any concern ,thank you for everything
Ronika
Really good staff and super cozy atmosphere 😁
Copper Cat
Love these baristas!! Get my extra, extra, extra dry cappuccino right every time
Came to get a drink. A guy with a beard was my barista and was super rude. Ordered my drink and there was no one here. Waited for 10 mins till the other girl made my drink.
Atmosphere: 1
Food: 2
Service: 1
The staff didn’t even acknowledge me I stood at the counter for 5 min, with 3 people behind the counter folding rags and doing online orders. I would have at least appreciated a “we will be with you in a second”
Atmosphere: 2
Food: 1
Service: 1
My daughter needed to use the washroom and a rude employee outside wouldn’t let her in. What kind of person doesn’t let a child use the washroom? What makes it even worse is that we support the business every day, not anymore.
Slow service. My drink wasn’t made right
Atmosphere: 3
Food: 1
Service: 1
Bought a gift card in drive through, paid and then was told no sleeve for it.... it was a gift that needed to look like a gift. Feel like Starbucks keeps going downhill, they don't care about details any more. Never offered to give me a receipt either ...
Service: 3
For the price I'd expect decent service. Not to feel like I shouldn't be there. Hadn't gone to Starbucks in years, won't be back. Paying for a bunch of bs even from the staff.
Service: 1
13/06/25 2:40pm - Im not usually one to complain but I got my regular order that I usually get in Rutland, an iced matcha latte. I’m not sure why the employees at this location didn’t dissolve or stir in the matcha. Even though I had an extra straw in my car I tried to stir it with I still got chunks of bitter matcha every couple sips🤢 I know I should have just given it back to them at the window but there was a car behind me in line that had already been waiting awhile for their drinks so I felt bad.
Food: 1
Thanks to the staff and all living beings who made this quad long shot expresso drink possible 👌😁
Atmosphere: 5
Food: 5
Service: 5
A great quiet place to meet friends. I did not order any food and drank tea instead of coffee.
Considering the location the staff here are really great and the drive through is usually pretty quick and inside is nicer than you expect! Good seating and atmosphere
Restaurantji Recommends
Terrible customer services was treated like a homeless person off the street cause I was in a sweat shirt and dirty from doing lawn work. I will never shop here again. Customer service working the service or smile. You aren’t better than anyone. It’s just a coffee shop. Chill. I’m never coming back you lost hundreds that I would have spent on your burnt ass coffee. -1 /10
Hii i everyone 🤚it is shocking service by Starbucks ,I visit this location and another location on intersection Gorden and 97 hwy in kelowna,I heard which are under same owner and my family and friends visiting too as local people in this locations but now owner bring the new policy. policy is this ,do not allow use washroom even they are regular customers until they do not buy anything ,this is very disrespectful this mean they don’t have any respect,service and understanding if we are not buying anything on current visit,swear I never go back to startucks ever never which locations under this owner even i will suggest to my friends and local people who are in my touch ,i literally ask to employees just i need to use washroom atleast this time but their Manager clearly said No my Owner do not allow us even you are regular customer but there are more than 200 stores in city I never got this kind of service from any store even i didn’t buy anything there,I know Owner wouldn’t take serious this problem because I already 2-3 times requested to staff for this issue but I suggest to local people please don’t aspect any service and respect on these locations if you are not spending money on ur visit if owner has concern towards homeless people then what about another 200+ business in city even your staff can recognize their customers like others stores ,i visit Mcdonal,KFC,Quesada many high end restaurants but they don’t have any concern ,thank you for everything
Really good staff and super cozy atmosphere 😁
Love these baristas!! Get my extra, extra, extra dry cappuccino right every time
Always very friendly!
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