Starbucks
3151 Lakeshore Rd, Kelowna
(250) 762-6273
Recent Reviews
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Starbucks is not what it used to be, either in product, see I e or atmosphere.
Really loved the atmosphere, inside and outdoor seatings both are absolute. Also it is near the college so whenever looking for a quick strong espresso it is where you need to come.
Atmosphere: 5
Food: 5
Service: 5
The lower rating is due to a timing issue. I ordered ahead on the app (got a free Venti Iced Chai Latte because it was my birthday. Nice!) I then spent over 10 minutes sitting in my car beside the speaker with 3 cars ahead of me and 2 behind me.
Not a word came from the speaker, even though I was occasionally talking to it. We all just sat there. No movement at the window either.
Then a group of about 6 high schoolers walked out with drinks and I realized what time it was... school just got out. It must have been packed inside.
I was supposed to be able to pick up my drink a 3:26 pm. It wasn't in my hand until 3:47 pm. I wasn't in any rush, and thank goodness I had AC in my car in the 34° heat but someone should have said something, anything over the speaker or they should have had someone run out from the store to let those of us, in the drive-thru, know what was going on.
I dont know who the team lead or manager was but do better.
Atmosphere: 5
Service: 4
Best customer service!!
Service: 5
Amazing Customer Service from Jeanah!
Staff were very nice, spoke well and our order was accurate.
You can no longer top up your HOT WATER when you get a tall tea in a venti cup. I only want/need 1 tea bag in my venti. Why do I need to pay for 2 tea bags in the venti cup just to get hot water. Very sad in the chain of events. Today, after trying to order my peach green tea with no syrup, I couldn't order online because they were out of the syrup... probably my last time going to this location and I work in the mall and by gift cards for bonuses for staff... I'll look into other options for the bonuses. So sad.
Had our group gathering here this morning. Great service. Thanks
Stopped here and Sophie, Bailey and Paloma and Rheese made my day 🩷
Friendly service. The store features a nice covered patio area.
Restaurantji Recommends
Staff were very personable and efficient. The food and baking options were plentiful. Lots of seating options at this location and parking was very easy. I would definitely return to the Starbucks if I am in the area for eating inside.
Tessa is the best!
The music is too loud, you can't have a conversation.
Atmosphere: 2
Food: 5
Service: 5
Just left this location. It got busy as soon as I walked in, Reece was doing a great job taking orders/payment, making the drinks and making the food all on his own. I go to this location almost everyday and I’m always pleased with the service, and the cleanliness. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Sophy is magnificent. Her multitasking while I'm getting my evening chai latte it's so impressive. She takes care of everyone with such friendly and speedy service. Thank you!
Atmosphere: 5
Food: 5
Service: 5
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