Subway-Innovation Dr
1720 Innovation Dr, Kelowna
(236) 600-1297
Recent Reviews
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Often eat here and the staff is always super friendly and helpful. Sachin is always in a good mood and is always really positive! Great restaurant
Atmosphere: 5
Food: 5
Service: 5
Very slow service. Limited veggies and was missing sauce and veggies that were asked for.
Atmosphere: 1
Food: 2
Service: 1
Worst Customer Service I ever had in my life it was 10:32 in the night and there closing time is 11:00 pm but girl told me that we can only serve the cold food that totally ridiculous if there closing time is 11:00 pm they can’t say this thing as per their policy .
Shut down your business if you guys are not able to provide your services properly and not able to follow the protocols
Atmosphere: 1
Food: 1
Service: 1
Not really a good location, lack in service, employees better sleep enough before coming to work and show some respect to the customers and greet them and if they get better trained i bet they would a lot better, it was my first visit and I don’t think so I am coming back now.
Atmosphere: 1
Food: 2
Service: 1
Always a pleasure visiting this location - Sachin consistently provides great customer service.
Atmosphere: 5
Food: 5
Service: 5
I came here in September 2023. I just finished a domestic trip across Canada, and my flight landed 30 minutes early. My dad wasn't at the airport yet so I stopped to get lunch. Place was clean and quiet. My sandwich was made to my liking. I will come here again if I have to wait to be picked up again after a flight.
Atmosphere: 5
Food: 5
Service: 5
WE LIVE IN LAKE COUNTRY AND WILL NEVER GO TO THE LOCAL SUBWAY AGAIN.WE COME OUT TO THIS ONE BY THE AIRPORT AND IT IS SOO CLEAN EVERYTHING STOCKED STAFF ARE VERY FRIENDLY AND PROFESSIONAL.THEY KNOW FOOD SAFE AND CLEAN UTENSILS AND BOARD AFER EACH SUB SO THERE IS NO CROSS CONTAMINATION WHICH IS IMPORTANT FOR ALLERGIES,OR FOOD PREFENCES.THIS IS THE SUBWAY WE WILL ALWAYS COME TO AWESOME JOB.MAYBE YOU CAN TRAIN THE OWNER AND STAFF IN LAKE COUNTRY HOW TO RUN A BUSINESS PROPERLY.
Atmosphere: 5
Food: 5
Service: 5
Fast service. Normal subway food. Not a ton of indoor seating but we went when it wasn’t too busy
Atmosphere: 4
Food: 4
Service: 5
This was our second visit and was worse than the first one. Went in and the lone employee was busy making an obvious on line order as there was no one else in the store. Was not acknowledged at all. I waited and waited and then another customer came in. Another employee came out of the back and took the order from lady who came in AFTER me. Finally the on line order was completed and the original clerk took my order. I ordered 2 foot long veggies on whole wheat. She made them on white bread. The portions were so incredibly sparse I couldn’t believe it. One sandwich was without cheese, which seemed to irritate her. I asked her to put more than 4 slices of tomato on them as the 4 slices did NOT even cover the bread. The cucumbers were the same story, 4 very thinly sliced pieces, the spinach was the same except there was 6 leaves on each. I asked for lots of olives and that appeared to be a hardship. At this point I gave up as there was no fixing her stingy ways. The total for these two “sandwiches”, {term loosely used} was $19.30, a total waste of money. We ate the sandwiches and were still hungry afterwards. Not happy. Avoid this location please, other subways have always been good. If I could give a zero rating I would.
Atmosphere: 1
Food: 1
Service: 1
Always stop when on my way to the airport.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
brand new subway. very clean. great staff. good size and great tasting food. thank you to this
Atmosphere: 5
Food: 5
Service: 5
I ordered a 6 inch veggi sub with the cheese bread and it was dry and tough.The sub was really a 4 inch sub she was very careless when cutting the bread in half.This was the first time here and it was $9 for a tiny coldcut sub with tough bread.
Not impressed they chose to close 10 minutes early!!
Sub is all we want but they are in bit of hurry that they ask for sauces bfore am done with wedges ? taste stays always same but greeting is what the stars are
Mostly disappointed can't believe how horrible my last 3 visits have been. Tonight I asked for a chicken bacon ranch. My question is where the heck is the cheese non on my sub even though they asked me which one. The worst is I have so little chicken on this sub I don't even see it. Come on I paid a fortune as they raised their prices and get bread and lettuce nice job Subway. Won't be back I would suggest you choose something else to eat unless you like bread and lettuce
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