Underground Pizza

5350 Big White Rd, Kelowna
(250) 491-3575

Recent Reviews

Luiz Felipe Mendes

Vegetarian options: Good vegetarian options and also vegan options

Atmosphere: 5

Food: 5

Service: 5

Anna Verholansteva

Great and very delicious place!) gourmet pizza half pie is amazing!) veggie pizza is great too! It’s the best pizza I’ve eaten since visiting Italy! Bravo!

Atmosphere: 5

Food: 5

Service: 5

CAROL STRIETER

Owner/server was hostile & rude. Our group of 6 will never return, even though the food was good.

Atmosphere: 1

Food: 3

Service: 1

Kootenay Rentals

Best. pizza. Ever.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Meat Lovers

DarraghB245

We were greeted in a very friendly manner and served very quickly. Pizza was delicious, no complaints!

Rachelle MacDonald

The owner and staff are very friendly. We ordered half meat lover half gondola pizza and it came out hot and fresh! Highly recommend this establishment!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Meat Lovers

Isabelle Russo

im still shell shocked about my experience at underground this evening. when i picked up my pizza and opened the box in my car i was extremely disappointed with how it looked. it was burnt and very unappealing. i’m never the one to complain but i felt as if i should since i spent 60$ on it. i went in and kindly asked if they could remake my pizza because i was unhappy with how it tasted. the workers there were SO KIND and understood however the managers came over and told me off…… simply because i told them if they could remake it. The lady who i’m assuming manages or own the place began to raise their voice at me telling me this was my fault. i do recognize i was late for pick up but the pizza shouldn’t have looked the way it did. making me feel so uncomfortable. i couldn’t believe how rude they were. especially to a paying customer who simply said they weren’t happy with their pizza.i think it’s uncalled for and completely unprofessional to talk to at a customer (during a dinner service) they way she did when they have a small complaint. i won’t be coming here again. the owners do not treat people with kindness. it’s sad.

Atmosphere: 1

Food: 1

Service: 1

Robert Mack

My friend and I ordered pizzas from here. My order said it would be ready at 6:47 whereas my friend was supposed to be ready at 6:55. His was ready at 7:05. After asking what the status on my pizza was they appeared to print a new ticket and bring it to the back. This whole time multiple people collected their pizzas and left. My pizza was finally ready at just after 7:20. I understand that mistakes are made but there was no apologies or communication that it was going to be delayed. Poor customer service as I spent over 30 minutes waiting for my pizza after it was supposed to be ready.

Food: 2

Service: 1

Link Peblaiy

Very good thin crust pizza - tried the Moon Dog, Hawaiian, and Johnny Canuck. All 3 had awesome ratio of sauce to toppings to crust.. nothing was overwhelming. Crust in the Johnny Canuck had basil in it which was a nice touch. Sauce was slightly sweet on all 3 pizzas. Service was good, too. Well worth visiting.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Ham & Pineapple

Dan B.

Gone down hill !!!!! Last year this was one of my favorite pizza parlours but we just had a pepperoni and cheese with added mushrooms yesterday and it was the worst. Hardly any toppings at all. It seemed like they cooked it as long as when they put more toppings on it, so everything seemed burnt. Really, Really, Really disappointed. Won't be going back.

Kerry C.

Stayed a couple nights at Big White and had dinner here. The pizza was definitely good and they had local beer and hockey on tv. What more can you ask for?

Byron Cook

Update. Still absolutely awesome and the new oven rocks out a great crust. Wish there were more stars to award. Thanks!Great food, great staff, great place to watch sports. A must do on the hill.Vegetarian options: Some of the best veggie pizzas, like ever.Dietary restrictions: Low carb alternatives

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Veggie

Hastie Rob

Great pizza, the service was amazing!

Atmosphere: 5

Food: 5

Service: 5

R.K. Bob F.

Pickup .. soggy oily mess. Scant toppings and cheese. Very disappointing.

Food: 2

Service: 4

Yuna Park

The pizza was quite good- my family prefer the crispier dough and crust type and they all liked that part. The problem was the smell of the restaurant. I cannot pin-point what was causing it but my biggest suspicion is the wet carpet they laid down to absorb snow droppings from ski boots. I appreciate how they considered the safety of their customers but oh my goodness, my kids and I had a hard time swallowing the food all because of the nasty smell. It was so overwhelmingly strong and almost pungent that it got mixed with the flavours of the food. I felt so bad that my kids had to endure the odour during our lunch time. Keeping the front door open did not help. The food is alright especially if you are dropping in for a quick bite after hours of skiing and when everybody is starving. I really hope they regularly swap out the carpet with new ones or at least give them a deep clean once in a while.

Atmosphere: 1

Food: 4

Service: 4

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