Dairy Queen Grill & Chill

Poorly made ice cream at this location

Atmosphere: 3

Food: 3

Service: 3

Decided to stop in while out on a walk. The blizzard of the month is the Reeses Caramel Craze which happens to be a combination of my 2 favorite candies so of course that's that I got. It was delicious! My partner got the Skor Caramel Brownie and enjoyed it as well

Atmosphere: 3

Food: 5

Service: 4

Chrislyn, the Filipino cashier, did an amazing customer service.. she was patient and kind! Always cheerful making the place vibe lighter.. thank you so much! Appreciate you

The other two should learn how to smile a little. W the atmosphere, think it needs more lighting to make it a brighter and appealing..

Atmosphere: 3

Food: 3

Service: 5

My 70-year-old dad walked to this store to buy an ice cream cake for my birthday. He only had a $100 bill and no card with him. Unfortunately, the store refused to sell him the cake, saying they don’t accept $100 bills due to concerns about counterfeit money. There was no sign or notice in the store informing customers of this policy. It was incredibly disappointing to see them turn away a paying customer—especially someone who made the effort to walk there just to surprise me on my birthday. If they have such a policy, they should clearly communicate it. We’ll be going elsewhere in the future. Very disappointed with this experience.

Service: 1

Good customer service, great ice cream

If I could give zero stars, I would. My recent visit to this DQ location was disgusting. Me and my 10-year-old sister came here after a long day for ice cream and snacks, and instead we were subjected to the most humiliating, disrespectful customer service experience I’ve ever had.

This unsurprisingly involved the older gentleman who is still allowed to work front-of-house despite his long history of hostility. From the moment we walked in, this man made a deliberate point of ignoring us. We literally made direct eye contact, he 10000% saw us, and yet chose to tend to other minor tasks like slowly organizing utensils, pretending to check the screen, and dragging out time in the most passive-aggressive way. We literally saw other patrons being served promptly, while we stood there waiting for way too long.

When he finally decided to take our order, there was no greeting, no apology, or even acknowledgment. I only got through one item before I was interrupted and berated for not stating a size for an item I wasn’t even ordering. I clarified I wanted a chicken wrap, not chicken strips and still, no apology, no correction, not even a sign of basic decency. After paying, he walked away without asking if we wanted the receipt or even confirming the order.

When we got our food, rather than handing items over like any other restaurant, this man slammed them down on the counter, one after another so aggressively, all in front of a literal child. When I politely asked for a bag, since our fries and strips had been served without one, he practically threw it at us. So loudly and aggressively that other customers literally turned to look. The entire ordeal was humiliating, disgusting, and borderline abusive.

The worst part is probably that this situation isn't even a one-off. I’ve had the misfortune of being served by this same individual on a handful of other occasions and despite treating him with nothing but politeness and respect every time expecting it to be better, he consistently goes out of his way to be dismissive, cold, and demeaning. To the point where before even entering the place today, I was already feeling apprehensive and definitely wouldn't have gone there if it weren't for the fact my younger sister enjoys DQ ice cream. Whether it’s a personal disdain for children, racial bias, or some other hatred for being in customer service, I don't know. But what I do know is that this kind of behaviour should not be tolerated. Not when paying customers are involved and especially not when children are subjected to it. A child should not leave an ice cream place feeling shaken and scared! I'm not sure how this can be tolerated at all when it's part of a pattern from the same employee who is still employed after over a year of this nonsense.

I will never be returning to DQ. Do better.

Service: 1

I usually don't leave reviews like this, but my recent experience was disappointing enough that it needs to be said. There’s an older man working at this establishment who consistently displays incredibly disrespectful behaviour toward customers. He seems irritated by even the simplest questions and lashes out with visible impatience and a poor attitude. It creates a very uncomfortable environment for anyone just trying to place an order or ask for help.

Even more concerning is his disregard for basic hygiene. I've seen him step outside to smoke during his break, and then walk straight back into the kitchen and begin handling food, without washing his hands. That’s not just unprofessional; it’s a serious health concern.

This kind of behaviour not only reflects poorly on the business but also poses a risk to customers. It’s clear he has neither the temperament nor the standards required for this kind of work. For the sake of the business’s reputation and the well-being of its customers, I strongly believe this individual should no longer be employed there.

Until this is addressed, I can’t recommend this place to anyone.

Atmosphere: 1

Food: 1

Service: 1

Most expensive Dairy Queen in the world -

We had hamburger and ice cream there and it was very delicious

Atmosphere: 5

Food: 5

Service: 5

Great stuff and exceptional food

Kid-friendliness: Any kid loves dairy Queen

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Royal Reese Blizzard, Cake, Chicken Strips

DQ got best Poutine in city!

And finally wooden fork is here for comfort eating !

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries

💯💯💯

Atmosphere: 5

Food: 5

Service: 5

Took way to long

Atmosphere: 1

Food: 3

Service: 1

The worker are so rude.

Atmosphere: 1

Food: 1

Service: 1

No handicap button although I am not handicapped and they don't don't give out water

Atmosphere: 1

Food: 1

Service: 1