Dairy Queen Grill & Chill

My favorite place to eat

Horrible service . Old white lady decides to yell at her customers

Atmosphere: 1

Food: 1

Service: 1

Used drive through service and they made me wait for my food only to receive it cold when called to let them know the manager Jas told me that he will give me small fries the next time I am there visiting meanwhile please enjoy our over priced cold food then he hung up. Quality of service and food at high prices. Never go back there again

Atmosphere: 1

Food: 1

Service: 1

By far the best DX I have been to... I cannot say enough about the service... The staff there truly goes above and beyond...

Atmosphere: 5

Food: 5

Service: 5

First time visiting this location and believe me it’s going to be a LAST. Very unprofessional customer service and orders taken way longer than usual time.

Atmosphere: 1

Food: 1

Service: 1

The food is nice. However 2 girls is not enough for evening shifts... It creates a mess and confusion with the orders, I saw a non stop door dashers coming too, than they forgot to prepare my to-go order etc.. The complaint is to the manager, the girls were great!

Atmosphere: 4

Food: 4

Service: 3

The lady was super Rude tonight customer service here sucks super expensive not worth the price

Service was bad they had no other people in line nor drive through and took 25 minutes to make chicken strips

Atmosphere: 5

Food: 5

Service: 2

Ritika is so nice, she gave me best experience and customer service, loved her attitude. Highly recommend this place. I hope she gets raise or promotion

Atmosphere: 5

Food: 5

Service: 5

Apparently this owner owns 4 Langley locations and uses a different Point of sale system than every other DQ in BC, he upcharges where he shouldn’t, the staff are aware that he does this and say their hands are tied, avoid these 4 DQ’s at all costs.

Atmosphere: 1

Food: 1

Service: 1

My food sat in the heating area I had to go up and ask for it while it got cold there . This place is normally best DQ I go to but this stuff not good at there job. If the older nice white lady is working you get great food .

Dirty not clean and long waiting period.

My fiancé (now husband) and I decided we wanted a simple ice cream cake from DQ for our wedding, so we went to the website and ordered it from this location. The website said it would be ready for pickup the following day. My husband went to pick it up after work the next day, and he told me they pulled an unlabeled cake from the back and insisted he pay for it in store. He showed them the confirmation email saying he paid by visa, but they wouldn’t accept this and kept insisting he pay for it a second time, so he left and ended up paying for a cake somewhere else. He asked this store for a refund but they kept giving him the runaround, saying he needed to talk to a manager that was never there. I encouraged him to contact corporate, and they offered us a gift card for our trouble. Needless to say we will never be back to this location.

Stick to yummy treats and leave out the politics. There's enough of that these days.

Venturing into politics with your pro PP / JT resignation sign stunt is a sure fire way to anger half your customers and Berkshire Hathaway. Just saying. I won't be eating there soon. I'm sure BH has pretty strict signage SOP. Hope news spreads :)