I’ve experienced a recurring issue at McDonald’s lately. I always customize my order—like asking for no sugar in my iced coffee or no ketchup and no cheese on certain burgers—but they keep getting it wrong. Today again, my iced coffee had sugar, and I couldn’t drink it. This has been happening too often recently. What’s going on with the order accuracy??
Jerzy Mazurek
Closed at 4am. Tried to get a quick breakfast before work. Both drive through lines were blocked by the trafoc cones
J
Ordered on Uber eats. They left out the fries from a meal, gave me a smoothie instead of the drink I ordered (???), McFlurry was melted despite the location being a minute up the road, they didn’t give me a spoon for the McFlurry, and no straw for the drink.. what the hell? Is everyone working here high? How do you forget the fries????
Dennis Talbot
The service yesterday was very good
Zach
In the last month on three separate trips to this location, I have been double charged once, overcharged once, and had to wait 25 minutes in curbside pickup for a mobile order - they cleared the order without bringing it out, I went through the drive thru for them to remake it, for making the total wait time accumulating to a 32 minute experience.
This used to be the go to location, it has fallen off. Complaints to location have had no response.
Atmosphere: 1
Food: 4
Service: 1
Paul Parsons
The service was good but the food looked like it had been thrown together from across the room. They also forgot a piece of cheese on my burger which I guess I’m not too mad about because it let me see the disgusting mess that was the patty.
Hot tip: If the meat looks like that, don’t serve it to people.
Food: 1
Service: 4
김아름
The store was very clean today, even though I haven't been to the restroom yet! Yesterday, Guildford McDonald's was a disgusting place for kids to play and the store itself.... It may be relative, but the staff here are constantly cleaning and it's nice to see that haha.
Atmosphere: 4
Food: 4
Service: 5
Kelly Usselman
Ordered an iced coffee…it was completely milk. Went back through the drive through to ask for another one and the very friendly and approachable staff member said he would make it right and add an espresso shot to it. He really did try, but it was still undrinkable and ended up in the garbage. That’s $4 I’ll never see again.
Atmosphere: 1
Food: 1
Service: 5
Robert Reid
Wife went thru drive thru for breakfast. They forgot a sandwhich and a hashbrown. And then gave her 2 frozen hashbrowns. After having her park and wait.
Branden Kupfer
Horrendous experience. Waited 10 minutes at order box for somebody to respond. Ordered hot chocolate and cheeseburger. They pour my hot chocolate and then tell me they are out of hot drinks. As my drink is steaming behind her. Never again.
This storm is notorious for a dirty area. Washrooms aren’t kept up and TO is usually out. Garbages are always over flowing with garbage and the dining room is never clean. This is a CORPORATE STORE!
Victor Rostrata
Border lineup is faster than the drive thru 30 mins
Atmosphere: 1
Food: 1
Service: 1
Paul T
I usually like this mcdonalds .very friendly and people always have a smile. Tonight on Nov 06 I went to the drive through at 10pm. I asked for 4 meals 2 of them were jr chicken meals. 1 was a small and one was a regular. When I got to the window I asked the lady "is one a small jr chicken meal and one a medium?" She replied both small. I let her know I what I asked for and her response was " I wouldn't know I didn't place the order". This was very rude and put a really bad taste for me about this mcdonalds. I'm pretty sure this was the manger on this date. I really hope this gets back to her.
Atmosphere: 1
Food: 5
Service: 1
Manmeet Kaur
Fresh fries and everything is great at this location anytime you visit or even skip the dishes ordering is amazing ? ? ?. Best ? employees here.
Atmosphere: 5
Food: 5
Service: 5
Sana D
The staff who worked in the pick-up area at around 9pm yesterday was very angry and unfriendly. My children were very scared. I hope I don't see the staff again.
I’ve experienced a recurring issue at McDonald’s lately. I always customize my order—like asking for no sugar in my iced coffee or no ketchup and no cheese on certain burgers—but they keep getting it wrong. Today again, my iced coffee had sugar, and I couldn’t drink it. This has been happening too often recently. What’s going on with the order accuracy??
Closed at 4am. Tried to get a quick breakfast before work. Both drive through lines were blocked by the trafoc cones
Ordered on Uber eats. They left out the fries from a meal, gave me a smoothie instead of the drink I ordered (???), McFlurry was melted despite the location being a minute up the road, they didn’t give me a spoon for the McFlurry, and no straw for the drink.. what the hell? Is everyone working here high? How do you forget the fries????
The service yesterday was very good
In the last month on three separate trips to this location, I have been double charged once, overcharged once, and had to wait 25 minutes in curbside pickup for a mobile order - they cleared the order without bringing it out, I went through the drive thru for them to remake it, for making the total wait time accumulating to a 32 minute experience.
This used to be the go to location, it has fallen off. Complaints to location have had no response.
Atmosphere: 1
Food: 4
Service: 1
The service was good but the food looked like it had been thrown together from across the room. They also forgot a piece of cheese on my burger which I guess I’m not too mad about because it let me see the disgusting mess that was the patty.
Hot tip: If the meat looks like that, don’t serve it to people.
Food: 1
Service: 4
The store was very clean today, even though I haven't been to the restroom yet!
Yesterday, Guildford McDonald's was a disgusting place for kids to play and the store itself....
It may be relative, but the staff here are constantly cleaning and it's nice to see that haha.
Atmosphere: 4
Food: 4
Service: 5
Ordered an iced coffee…it was completely milk. Went back through the drive through to ask for another one and the very friendly and approachable staff member said he would make it right and add an espresso shot to it. He really did try, but it was still undrinkable and ended up in the garbage. That’s $4 I’ll never see again.
Atmosphere: 1
Food: 1
Service: 5
Wife went thru drive thru for breakfast. They forgot a sandwhich and a hashbrown. And then gave her 2 frozen hashbrowns. After having her park and wait.
Horrendous experience. Waited 10 minutes at order box for somebody to respond. Ordered hot chocolate and cheeseburger. They pour my hot chocolate and then tell me they are out of hot drinks. As my drink is steaming behind her. Never again.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This storm is notorious for a dirty area. Washrooms aren’t kept up and TO is usually out. Garbages are always over flowing with garbage and the dining room is never clean.
This is a CORPORATE STORE!
Border lineup is faster than the drive thru 30 mins
Atmosphere: 1
Food: 1
Service: 1
I usually like this mcdonalds .very friendly and people always have a smile. Tonight on Nov 06 I went to the drive through at 10pm. I asked for 4 meals 2 of them were jr chicken meals. 1 was a small and one was a regular. When I got to the window I asked the lady "is one a small jr chicken meal and one a medium?" She replied both small. I let her know I what I asked for and her response was " I wouldn't know I didn't place the order". This was very rude and put a really bad taste for me about this mcdonalds. I'm pretty sure this was the manger on this date. I really hope this gets back to her.
Atmosphere: 1
Food: 5
Service: 1
Fresh fries and everything is great at this location anytime you visit or even skip the dishes ordering is amazing ? ? ?. Best ? employees here.
Atmosphere: 5
Food: 5
Service: 5
The staff who worked in the pick-up area at around 9pm yesterday was very angry and unfriendly. My children were very scared. I hope I don't see the staff again.
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