Terrible service from an incredibly rude person made me not want to shop there. Prefer to drive to downtown Vancouver location for great service. But now that store is closed ?
Atmosphere: 1
Service: 1
Melissa Isaac Banovich
Always helpful staff and hoping this kiosk stays permanently or opens a store with full sampling!
Atmosphere: 5
Service: 5
Amirreza Bahramifar
Great experience at Nespresso Langley! The staff were knowledgeable, helpful, and made excellent recommendations. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Michael Hammer
Staff here are really great and professional.
Atmosphere: 5
Food: 5
Service: 5
Susan Thompson
Warm and friendly staff, I'm a regular customer and they always remember my order and have great samples available :)
Atmosphere: 5
Food: 5
Service: 5
Nick Karanasos
Great coffee selection. Staff are very knowledgeable and friendly
Atmosphere: 5
Food: 5
Service: 5
Karen Fox
Not impressed they sold me the wrong pods I assumed they knew what they were doing when I took them back they asked if I had an account I said no can’t you just switch for the correct pod no apparently they want your bill which I threw away but I’m bringing back the sleeves in the Nespresso bag they sold me obviously I purchased them. RUDE staff. Unhelpful and I’m not going back.
Atmosphere: 1
Food: 3
Service: 1
Céliane Gagné
Just bought a couple of boxes this weekend for the first time so I have some at work and was not impressed with their customer service. I think the gentleman who helped me could definitely have done a better job of helping me clarify what I needed. I ended up buying the wrong size pods and now I’m stuck with them. I wonder if having sample pods out to actually see them rather than just pictures would be helpful.
Service: 2
Kayla Cunningham
Love the coffee and my experience! The African gentleman whose name I didn’t not get unfortunately, provided me with the best customer service and recommendations and he was so kind to the women he spoke to before me. I will be going back 100%
Atmosphere: 5
Food: 5
Service: 5
Daulton “Vaikael” Potvin
Nespresso LangleyIf you ain't drinking Nespresso, you're missing out. Great to be able to have a location closer to us now in the Lower Mainland. Metrotown was getting a bit of a trek just for coffee.Service has always been fine, never had any issues. I usually show up with a list of coffees I want and they go through it to make sure they have my selection and always inform me of any missing as well as offering me recommendations based on said list.Nice deals if you buy in bulk and they know their products so don't be afraid to ask them questions about taste profiles.Only downsides are that it's in the mall, quite crowded and often busy.
I visited them last month and was shocked to hear the conversation between a White lady telling her subordinate about how much she likes her White attitude, I was shocked to see how Racism has impacted a big brand as well.Went for refill last week and got two coffees less than what was billed for and went back to check and the associatetold me, if I was interested to get back money or want coffees, She was like "Never mind, this happens when we get lot of customer... ( I thought she will be apologetic)Costly coffee, best in the town , poor people skills, Staff with attitude & arrogance.
Atmosphere: 1
Food: 3
Service: 1
Albert Simon
Good coffee, good system, but unfortunately not good business practice.I was shocked to find out that they do not accept cash, when I ask I was toldIt was a pop up location. But this location has been here for quite a while.Not sure why places that sell coffee in some parts don’t accept cash. There is no excuse. Cash is a legal tender
Atmosphere: 4
Food: 4
Service: 4
Martin Matahari
I went there at 5:50pm to buy Nespresso pods and the manager refused me service. She said that the store is closing and that they had to stop serving customers. I said that it’s still technically open for 10 mins and I knew exactly what I wanted. She said no. Then I saw her serving a blonde woman who came after me. I went back and asked what’s going on and whether I can quickly grab my pods. She said that woman was served under “special circumstances”. I guess people of colour are not special enough to deserve service during official shop operating hours.
Atmosphere: 1
Food: 1
Service: 1
Bee L.
Terribly rude service, as many have mentioned.
Martin KO
I went there at 5:50pm to buy Nespresso pods and the manager refused me service. She said that the store is closing and that they had to stop serving customers. I said that it’s still technically open for 10 mins and I knew exactly what I wanted. She said no. Then I saw her serving a blonde woman who came after me. I went back and asked what’s going on and whether I can quickly grab my pods. She said that woman was served under “special circumstances”. I guess people of colour are not special enough to deserve service during official shop operating hours.
Terrible service from an incredibly rude person made me not want to shop there. Prefer to drive to downtown Vancouver location for great service. But now that store is closed ?
Atmosphere: 1
Service: 1
Always helpful staff and hoping this kiosk stays permanently or opens a store with full sampling!
Atmosphere: 5
Service: 5
Great experience at Nespresso Langley! The staff were knowledgeable, helpful, and made excellent recommendations. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Staff here are really great and professional.
Atmosphere: 5
Food: 5
Service: 5
Warm and friendly staff, I'm a regular customer and they always remember my order and have great samples available :)
Atmosphere: 5
Food: 5
Service: 5
Great coffee selection. Staff are very knowledgeable and friendly
Atmosphere: 5
Food: 5
Service: 5
Not impressed they sold me the wrong pods I assumed they knew what they were doing when I took them back they asked if I had an account I said no can’t you just switch for the correct pod no apparently they want your bill which I threw away but I’m bringing back the sleeves in the Nespresso bag they sold me obviously I purchased them. RUDE staff. Unhelpful and I’m not going back.
Atmosphere: 1
Food: 3
Service: 1
Just bought a couple of boxes this weekend for the first time so I have some at work and was not impressed with their customer service. I think the gentleman who helped me could definitely have done a better job of helping me clarify what I needed. I ended up buying the wrong size pods and now I’m stuck with them. I wonder if having sample pods out to actually see them rather than just pictures would be helpful.
Service: 2
Love the coffee and my experience! The African gentleman whose name I didn’t not get unfortunately, provided me with the best customer service and recommendations and he was so kind to the women he spoke to before me. I will be going back 100%
Atmosphere: 5
Food: 5
Service: 5
Nespresso LangleyIf you ain't drinking Nespresso, you're missing out. Great to be able to have a location closer to us now in the Lower Mainland. Metrotown was getting a bit of a trek just for coffee.Service has always been fine, never had any issues. I usually show up with a list of coffees I want and they go through it to make sure they have my selection and always inform me of any missing as well as offering me recommendations based on said list.Nice deals if you buy in bulk and they know their products so don't be afraid to ask them questions about taste profiles.Only downsides are that it's in the mall, quite crowded and often busy.
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
I visited them last month and was shocked to hear the conversation between a White lady telling her subordinate about how much she likes her White attitude, I was shocked to see how Racism has impacted a big brand as well.Went for refill last week and got two coffees less than what was billed for and went back to check and the associatetold me, if I was interested to get back money or want coffees, She was like "Never mind, this happens when we get lot of customer... ( I thought she will be apologetic)Costly coffee, best in the town , poor people skills, Staff with attitude & arrogance.
Atmosphere: 1
Food: 3
Service: 1
Good coffee, good system, but unfortunately not good business practice.I was shocked to find out that they do not accept cash, when I ask I was toldIt was a pop up location. But this location has been here for quite a while.Not sure why places that sell coffee in some parts don’t accept cash. There is no excuse. Cash is a legal tender
Atmosphere: 4
Food: 4
Service: 4
I went there at 5:50pm to buy Nespresso pods and the manager refused me service. She said that the store is closing and that they had to stop serving customers. I said that it’s still technically open for 10 mins and I knew exactly what I wanted. She said no. Then I saw her serving a blonde woman who came after me. I went back and asked what’s going on and whether I can quickly grab my pods. She said that woman was served under “special circumstances”. I guess people of colour are not special enough to deserve service during official shop operating hours.
Atmosphere: 1
Food: 1
Service: 1
Terribly rude service, as many have mentioned.
I went there at 5:50pm to buy Nespresso pods and the manager refused me service. She said that the store is closing and that they had to stop serving customers. I said that it’s still technically open for 10 mins and I knew exactly what I wanted. She said no. Then I saw her serving a blonde woman who came after me. I went back and asked what’s going on and whether I can quickly grab my pods. She said that woman was served under “special circumstances”. I guess people of colour are not special enough to deserve service during official shop operating hours.
Atmosphere: 1
Food: 1
Service: 1
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