They don’t even have happy meals? What McDonald’s can’t give out a happy meal at 11:40 during the day?? Had to pay twice the amount for what I could get in a happy meal.. sigh
Atmosphere: 1
Food: 1
Service: 1
Alex Norcott
Terrible customer service
Samantha Daniels
Got there for the deal and happy workers were very friendly
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Quarter Pounder blt
Bill Jensen
Walked in. Ordered 4 hashbrowns… 2 were cold, 2 were hot and crispy. Paid $12 for 4, went to Vancouver the next day and the same order was $9????
Atmosphere: 4
Food: 3
Service: 4
Shivam Mahajan
Does the Island even have a decent McDonald's? Why are the employees here so bad at their jobs, serving terrible food with service that makes you never want to come back.
Atmosphere: 1
Food: 1
Service: 1
Janis Wood
The staff is always friendly. Everyone should remember what you give is what you get.
Bella
Millbay McDonald’s needs to get their stuff together. Stay consistent with their hours. Sometimes they close at 11pm sometimes they close at 2am. Yes online it says they close at 11pm but multiple times they have been open past that. As well as I have been told by 2 different employees that they close at 2am -3am. When I drive all the way down and see 4 employees in the building with the lights on at quarter to 1am I expect to be at least acknowledged even if I can’t be served. The inconsistency is highly unprofessional. I was served at that same time just 2 weeks prior. Please make sure your employees are abiding by working hours and not picking and choosing when or who they would like to serve.
To leave it on a positive note, I must say the Millbay McDonalds food quality is far better than either Duncan or Victorias most of the time, so thank you for that.
Atmosphere: 1
Food: 3
Steve Arevalo
Yeah, went to order food use some of my points got to the counter. They told me they couldn’t make the food I ordered and refunded the money, but I lost my points will never go back there again
Atmosphere: 1
Food: 1
Service: 1
Kayla Cobham
Terrible experience. We ordered a happy meal for my daughter and we were told that we could either have a yoghurt or apple slices with her meal and we chose apple slices still thinking that she’ll get her chicken nuggets and fries. When we got to the window, we received the happy meal and we looked to make sure everything was correct only to find out that she had no fries and had both the yoghurt and apple slices instead. There was obviously some miscommunication, and we expressed that to the employee at the window. Another employee stepped in who I assumed was the manager, we explained to him about the miscommunication and how we wanted fries and the apple slices instead of the yogurt and he said that you can only get fries or apple slices which wasn’t what we were told at the cashiers window, we informed him that he should let the other employee at the cashiers window know at least because that’s not what we were told. Not good customer service in my opinion you could see he couldn’t be bothered to fix the situation and didn’t want to. The fries that I ordered for myself and overall quality of the food was very disappointing. We did tell the manager that the fries were not good, you could see that they were over cooked and reheated a few times only for them to be warm and crunchy when served. We asked for a fresh set of fries and you could see that he didn’t want to be bothered and after a long pause he agreed. We did order 3 sets of fries and only one of them was corrected and unfortunately even the new set of fries that we requested was the same. It was a $30 meal for my daughter and I only for majority of it go to waste as it didn't taste great. I won’t be coming back to this location for awhile as it was a huge disappointment and unpleasant experience with the miscommunication and especially the manager.
Food: 1
Service: 1
Roy Wanbon
By 10am hardly any muffins left. Very noisy. The place echos. Slow service most of the time other than drive through.
Took my order wrong, made it seem like it was a massive inconvenience when they made the mistake. And took zero care at all with my order
Atmosphere: 1
Food: 2
Service: 1
Elliott N
One can not comprehend the number of incompetent people who work there. Don't bother ordering. They just give you whatever they feel like.
Jonathan Long
Considering I waited over 30 minutes for a small order, and my food was cold when it was brought out, I didn’t have the greatest experience. At the end of the day, the staff was in the weeds and tried their best, but it didn’t meet an old MacDonald standards. Hopefully when they’re not as busy, things are smoother.
They don’t even have happy meals? What McDonald’s can’t give out a happy meal at 11:40 during the day?? Had to pay twice the amount for what I could get in a happy meal.. sigh
Atmosphere: 1
Food: 1
Service: 1
Terrible customer service
Got there for the deal and happy workers were very friendly
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Quarter Pounder blt
Walked in. Ordered 4 hashbrowns… 2 were cold, 2 were hot and crispy. Paid $12 for 4, went to Vancouver the next day and the same order was $9????
Atmosphere: 4
Food: 3
Service: 4
Does the Island even have a decent McDonald's? Why are the employees here so bad at their jobs, serving terrible food with service that makes you never want to come back.
Atmosphere: 1
Food: 1
Service: 1
The staff is always friendly. Everyone should remember what you give is what you get.
Millbay McDonald’s needs to get their stuff together. Stay consistent with their hours. Sometimes they close at 11pm sometimes they close at 2am. Yes online it says they close at 11pm but multiple times they have been open past that. As well as I have been told by 2 different employees that they close at 2am -3am. When I drive all the way down and see 4 employees in the building with the lights on at quarter to 1am I expect to be at least acknowledged even if I can’t be served. The inconsistency is highly unprofessional. I was served at that same time just 2 weeks prior. Please make sure your employees are abiding by working hours and not picking and choosing when or who they would like to serve.
To leave it on a positive note, I must say the Millbay McDonalds food quality is far better than either Duncan or Victorias most of the time, so thank you for that.
Atmosphere: 1
Food: 3
Yeah, went to order food use some of my points got to the counter. They told me they couldn’t make the food I ordered and refunded the money, but I lost my points will never go back there again
Atmosphere: 1
Food: 1
Service: 1
Terrible experience. We ordered a happy meal for my daughter and we were told that we could either have a yoghurt or apple slices with her meal and we chose apple slices still thinking that she’ll get her chicken nuggets and fries. When we got to the window, we received the happy meal and we looked to make sure everything was correct only to find out that she had no fries and had both the yoghurt and apple slices instead. There was obviously some miscommunication, and we expressed that to the employee at the window. Another employee stepped in who I assumed was the manager, we explained to him about the miscommunication and how we wanted fries and the apple slices instead of the yogurt and he said that you can only get fries or apple slices which wasn’t what we were told at the cashiers window, we informed him that he should let the other employee at the cashiers window know at least because that’s not what we were told. Not good customer service in my opinion you could see he couldn’t be bothered to fix the situation and didn’t want to. The fries that I ordered for myself and overall quality of the food was very disappointing. We did tell the manager that the fries were not good, you could see that they were over cooked and reheated a few times only for them to be warm and crunchy when served. We asked for a fresh set of fries and you could see that he didn’t want to be bothered and after a long pause he agreed. We did order 3 sets of fries and only one of them was corrected and unfortunately even the new set of fries that we requested was the same. It was a $30 meal for my daughter and I only for majority of it go to waste as it didn't taste great. I won’t be coming back to this location for awhile as it was a huge disappointment and unpleasant experience with the miscommunication and especially the manager.
Food: 1
Service: 1
By 10am hardly any muffins left. Very noisy. The place echos. Slow service most of the time other than drive through.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Took my order wrong, made it seem like it was a massive inconvenience when they made the mistake.
And took zero care at all with my order
Atmosphere: 1
Food: 2
Service: 1
One can not comprehend the number of incompetent people who work there. Don't bother ordering. They just give you whatever they feel like.
Considering I waited over 30 minutes for a small order, and my food was cold when it was brought out, I didn’t have the greatest experience. At the end of the day, the staff was in the weeds and tried their best, but it didn’t meet an old MacDonald standards. Hopefully when they’re not as busy, things are smoother.
Atmosphere: 1
Food: 3
Service: 2
the nicest McDonald's on the island.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac, Mcchicken
Now charging you extra with every bag
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