Went through this Tim Hortons this morning Sept 19/2025 had absolutely no customer service, it was like I was bothering the two men running the til/ orders.
Atmosphere: 2
Food: 2
Service: 1
Connor Roos
Foods always decent my one complaint about this location is the auto prompt in the drive throught. As soon as you pull up you have someone who sounds incredibly miserable say hello what can I get for you. However when you say your order it’s usually met by a real person asking you to repeat yourself. Because they were not ready to take your order yet. I say ditch the auto prompt as you get the same greeting by one of the worker when they come on the line.
Atmosphere: 4
Food: 4
Service: 4
Peter Elpel
Staff at the Mill Bay drivethru are always short on the speaker. No “good morning “, etc . A bit of a “smile” goes a long way.
Atmosphere: 4
Food: 5
Service: 2
Sean Constantine
Not enough staff
Atmosphere: 1
Food: 3
Service: 2
Paul Wolford
ATE there around 6pm. The front and backside were noticeably dirty. They only had enough staff to serve and no one to clean . UNACCEPTABLE.
Atmosphere: 1
Food: 4
Service: 1
Ivan Phan
The team is great here!
Atmosphere: 5
Food: 5
Service: 5
Dorothy Guraly
Never got my order wrong and great service
Atmosphere: 5
Food: 5
Service: 5
Victoria Kashmere
Took 3 ( 4 total including the girl on the counter ) employees to try and order an egg and bacon on a croissant with extra bacon. They still proceeded to mess up the order ( gave me a double stacked ) and waited 15 mins for a frozen lemonade. Extremely frustrating experience.
Atmosphere: 3
Food: 3
Service: 1
Michael Vincent Yongco
Quality service, fast and handled with care. A big thanks to Roby and Mar for assistance.
The staff was helpful and the Canadian maple donut was dynamite!
Atmosphere: 5
Food: 5
Service: 5
Brian Stevens
Great service
Atmosphere: 5
Food: 5
Service: 5
Ducharme Limousine \u0026 Tours
I go here occasionally for a coffee stop en route to Victoria, and the staff are always super friendly and helpful. Sam and her co-workers treated me well. Thanks for the excellent customer service!
Atmosphere: 5
Food: 5
Service: 5
josh
Manager needs to be fired threw the food at the car she had a attitude and didn't listen to any order then gets mad for being called out butch needs to be fired
Atmosphere: 1
Food: 1
Service: 1
Jen De Villa
friendly staff, fast service and fresh foods!!! ❤️
Went through this Tim Hortons this morning Sept 19/2025 had absolutely no customer service, it was like I was bothering the two men running the til/ orders.
Atmosphere: 2
Food: 2
Service: 1
Foods always decent my one complaint about this location is the auto prompt in the drive throught. As soon as you pull up you have someone who sounds incredibly miserable say hello what can I get for you. However when you say your order it’s usually met by a real person asking you to repeat yourself. Because they were not ready to take your order yet. I say ditch the auto prompt as you get the same greeting by one of the worker when they come on the line.
Atmosphere: 4
Food: 4
Service: 4
Staff at the Mill Bay drivethru are always short on the speaker. No “good morning “, etc . A bit of a “smile” goes a long way.
Atmosphere: 4
Food: 5
Service: 2
Not enough staff
Atmosphere: 1
Food: 3
Service: 2
ATE there around 6pm. The front and backside were noticeably dirty. They only had enough staff to serve and no one to clean . UNACCEPTABLE.
Atmosphere: 1
Food: 4
Service: 1
The team is great here!
Atmosphere: 5
Food: 5
Service: 5
Never got my order wrong and great service
Atmosphere: 5
Food: 5
Service: 5
Took 3 ( 4 total including the girl on the counter ) employees to try and order an egg and bacon on a croissant with extra bacon. They still proceeded to mess up the order ( gave me a double stacked ) and waited 15 mins for a frozen lemonade. Extremely frustrating experience.
Atmosphere: 3
Food: 3
Service: 1
Quality service, fast and handled with care. A big thanks to Roby and Mar for assistance.
Atmosphere: 5
Food: 5
Service: 5
Very kind staff!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The staff was helpful and the Canadian maple donut was dynamite!
Atmosphere: 5
Food: 5
Service: 5
Great service
Atmosphere: 5
Food: 5
Service: 5
I go here occasionally for a coffee stop en route to Victoria, and the staff are always super friendly and helpful. Sam and her co-workers treated me well. Thanks for the excellent customer service!
Atmosphere: 5
Food: 5
Service: 5
Manager needs to be fired threw the food at the car she had a attitude and didn't listen to any order then gets mad for being called out butch needs to be fired
Atmosphere: 1
Food: 1
Service: 1
friendly staff, fast service and fresh foods!!! ❤️
Atmosphere: 5
Food: 5
Service: 5
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