Called this afternoon at 1pm to order a 5 sandwich platter for a birthday party for 6pm. Confirmed the store and time. Went to pick up the order and was told they had zero knowledge of the order and when I tried to call the number back I was hung up on twice. Now truly it's not the end of the world and I'll take our business elsewhere. Just very frustrating.
Service: 1
Joel Skelley
Please pay attention to what the customer asked for. Please don't skimp on vegetables and I don't mean don't give me more than I deserve. Give me the base amount six tomatoes six cucumbers. A decent amount of stuff across the freaking sub for god sakes. Wrap this up tightly please. If you're going to cut it in half don't cut it half in half. Cut it all the way down so the sandwich is cut in half. Otherwise don't bother cutting it at all. Also the bags are $0.25 that paper bag which was needed because my sandwich wasn't wrapped. Also sticker was not used. It was a girl that I've never given a tip and I leave a tip every single time Sunday evening shift this girl with the glasses terrible at making her sub does not care. I wouldn't eat this. I wouldn't make a sub like this for somebody else. I used to work there when I was a teenager. That's my review
Atmosphere: 1
Food: 1
Service: 1
Barendina Smith
The issue I'm having today is the flatbread.
I've been eating subway flatbread for years & they've always been thick & chewy.
Not today!
I got home, opened it up & noticed it was SUPER thin & noticeably dry & hard. I didn't realize how dry & hard until I actually took a bite & it sounded & felt like I was eating a cracker or bread that had sought out on the counter for hours.
It wasn't just the corners or edges, it was the entire piece of flatbread, & it is SUPER thin.
I'm really hoping this is just a one-time situation & someone who is making the flatbread didn't get the formula correct & this is not Subway's way of cutting back now!! Because if that's the case, I won't ever order flatbread again, when I could have a whole footlong bun.
The roof of my mouth is scratched up now from biting it, so I'm really not at all. satisfied. Even the pictures give me anxiety looking at it because it almost fell apart just trying to take the photo.
Oh and the lady in front of me and myself sat there waiting for over 10 minutes for the one lady that was working there to even acknowledge Us in the store because she was more focused on getting the breads into the oven then even making eye contact
Atmosphere: 4
Food: 1
Service: 4
Mr. R
I get off work at 9:30 PM, I have tried to eat at this location approximately 945 to 10:15 PM about 15 times in the last several months. The girl that works there is so concerned about getting home, that she is packing up the restaurant by 945 and nothing is available, you are lucky to get maybe one meat and the cheese on your sandwich if you agree to get a sandwich that she has left the meat out for. I could understand if it was 10 minutes before closing, but I am there usually one hour or more before closing, and I cannot get anything that I want to order because she has already put it away into the back and she is quite rude when you bring this to her attention. I have always been polite and tried to explain that it is only only 10 PM. Why can I not order a boat 90% of the subs on the menu? I am met with “we start packing up early because we need to go home on time” which is not how a franchise or a business should be run. I know I am just one customer and that Subway Canada likely does not care that they are losing me, but I would have spent at least $150 a month here but I can never ever get a sub at 10 PM or 9:45 PM and I have to literally go to other locations which I never have a problem at, or I have to go next-door to the pizza place because they refuse to serve their customers After 10 PM, unless you are willing to take ham and cheese because that is the only thing she decides to keep out on the counter. I am sorry, but I have no issues leaving a negative review for this location because whoever is running this location needs to understand that their employees are costing them large amounts of money because I have been in the lineup when seven or eight people are there and they are literally walking out because she is telling them that no, they cannot order the sandwich they want because she has already started packing up. I have been there as early as 9:40 PM, and saw her turnaway people because she does not want to go into the back to get the sauces or the vegetables for the subs. Hopefully this gets to the franchise owners because I am telling you as of business owner myself, you were losing massive amounts of money.
Atmosphere: 3
Food: 3
Service: 1
Niklaas Gerlitz
This is my first Google review ever. I am currently writing this review as I force myself to eat this absolute disaster of a sandwich that was made in front of my very own eyes. I recently moved very close to this subway and have given this place THREE chances… THREE!! Every time my sandwhich is a dam mess! These sandwiches get thrown together blind I swear. Not a care in the world! Didn’t take a picture I ate the sandwhich already lol. Probably should have thought of that before. In positives it seems clean and tidy in the restaurant itself. Goodbye
Atmosphere: 2
Food: 1
Service: 3
Barb Alexander
The worst service and food preperation ever, sandwiches were not made right, refused my cookie coupons and refused to give me my subway club points. All arounf bad experience.
Atmosphere: 1
Food: 1
Service: 1
Supreet Ranu Grewal
Excellent customer service & staff is awesome. ???
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian B M T
Alex MacGregor
THE WORST SERVICE I HAVE EVER HAD. I WOULD GIVE ZERO IF I WAS ABLE TO. LADY WORKING THERE IGNORED MY WIFE AND I WAITING FOR OVER 10 MINS WITH NO ONE ELSE IN RESTAURANT. THEN, SHE LOOKED AT US AND DIDNT SAY A WORD AND STARTED MAKING AN ONLINE ORDER. WE WALKED OUT AND I WILL NEVER GO TO THIS LOCATION AGAIN. ZERO STARS!
Atmosphere: 1
Food: 1
Service: 1
Owen Bradford Harvey
Don’t go to this subway if you value your time. Skipthedishes & subway app orders will be catered to before storefront, after waiting for previous orders ahead of you.Understaffed. Poor girl overworked trying to do absolutely everything.Employ another person during peak hours.
Rajveer Singh
Girl working in evenings has long nails which is totally food hazard, please let her know to groom properly before come to work.
Was there pickup a delivery and also ant to grab 6 cookies and a drink and I was totally ignored and brushed ff for service. The gentlemen didn't want to make a sale in any
Atmosphere: 1
Service: 1
Xtian Rondow
It's great ?
Xanaphia Xangel
My favourite Subway. When they ask about veggies and I reply "All of them" I am not disappointed. A sub packed with all the good stuff. Staff is always friendly. They work hard and try to get everyone served quickly.
Atmosphere: 5
Food: 5
Service: 5
Xan Xangel
My favourite Subway. When they ask about veggies and I reply "All of them" I am not disappointed. A sub packed with all the good stuff. Staff is always friendly. They work hard and try to get everyone served quickly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
faves ken
This is the second time here ...and the last ...2wice now I order a sub and the bread was rock hard ....sad do better subway
Called this afternoon at 1pm to order a 5 sandwich platter for a birthday party for 6pm. Confirmed the store and time. Went to pick up the order and was told they had zero knowledge of the order and when I tried to call the number back I was hung up on twice. Now truly it's not the end of the world and I'll take our business elsewhere. Just very frustrating.
Service: 1
Please pay attention to what the customer asked for. Please don't skimp on vegetables and I don't mean don't give me more than I deserve. Give me the base amount six tomatoes six cucumbers. A decent amount of stuff across the freaking sub for god sakes. Wrap this up tightly please. If you're going to cut it in half don't cut it half in half. Cut it all the way down so the sandwich is cut in half. Otherwise don't bother cutting it at all. Also the bags are $0.25 that paper bag which was needed because my sandwich wasn't wrapped. Also sticker was not used. It was a girl that I've never given a tip and I leave a tip every single time Sunday evening shift this girl with the glasses terrible at making her sub does not care. I wouldn't eat this. I wouldn't make a sub like this for somebody else. I used to work there when I was a teenager. That's my review
Atmosphere: 1
Food: 1
Service: 1
The issue I'm having today is the flatbread.
I've been eating subway flatbread for years & they've always been thick & chewy.
Not today!
I got home, opened it up & noticed it was SUPER thin & noticeably dry & hard. I didn't realize how dry & hard until I actually took a bite & it sounded & felt like I was eating a cracker or bread that had sought out on the counter for hours.
It wasn't just the corners or edges, it was the entire piece of flatbread, & it is SUPER thin.
I'm really hoping this is just a one-time situation & someone who is making the flatbread didn't get the formula correct & this is not Subway's way of cutting back now!! Because if that's the case, I won't ever order flatbread again, when I could have a whole footlong bun.
The roof of my mouth is scratched up now from biting it, so I'm really not at all. satisfied. Even the pictures give me anxiety looking at it because it almost fell apart just trying to take the photo.
Oh and the lady in front of me and myself sat there waiting for over 10 minutes for the one lady that was working there to even acknowledge Us in the store because she was more focused on getting the breads into the oven then even making eye contact
Atmosphere: 4
Food: 1
Service: 4
I get off work at 9:30 PM, I have tried to eat at this location approximately 945 to 10:15 PM about 15 times in the last several months.
The girl that works there is so concerned about getting home, that she is packing up the restaurant by 945 and nothing is available, you are lucky to get maybe one meat and the cheese on your sandwich if you agree to get a sandwich that she has left the meat out for.
I could understand if it was 10 minutes before closing, but I am there usually one hour or more before closing, and I cannot get anything that I want to order because she has already put it away into the back and she is quite rude when you bring this to her attention.
I have always been polite and tried to explain that it is only only 10 PM. Why can I not order a boat 90% of the subs on the menu?
I am met with “we start packing up early because we need to go home on time” which is not how a franchise or a business should be run.
I know I am just one customer and that Subway Canada likely does not care that they are losing me, but I would have spent at least $150 a month here but I can never ever get a sub at 10 PM or 9:45 PM and I have to literally go to other locations which I never have a problem at, or I have to go next-door to the pizza place because they refuse to serve their customers After 10 PM, unless you are willing to take ham and cheese because that is the only thing she decides to keep out on the counter.
I am sorry, but I have no issues leaving a negative review for this location because whoever is running this location needs to understand that their employees are costing them large amounts of money because I have been in the lineup when seven or eight people are there and they are literally walking out because she is telling them that no, they cannot order the sandwich they want because she has already started packing up.
I have been there as early as 9:40 PM, and saw her turnaway people because she does not want to go into the back to get the sauces or the vegetables for the subs.
Hopefully this gets to the franchise owners because I am telling you as of business owner myself, you were losing massive amounts of money.
Atmosphere: 3
Food: 3
Service: 1
This is my first Google review ever. I am currently writing this review as I force myself to eat this absolute disaster of a sandwich that was made in front of my very own eyes. I recently moved very close to this subway and have given this place THREE chances… THREE!! Every time my sandwhich is a dam mess! These sandwiches get thrown together blind I swear. Not a care in the world! Didn’t take a picture I ate the sandwhich already lol. Probably should have thought of that before. In positives it seems clean and tidy in the restaurant itself. Goodbye
Atmosphere: 2
Food: 1
Service: 3
The worst service and food preperation ever, sandwiches were not made right, refused my cookie coupons and refused to give me my subway club points. All arounf bad experience.
Atmosphere: 1
Food: 1
Service: 1
Excellent customer service & staff is awesome. ???
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian B M T
THE WORST SERVICE I HAVE EVER HAD. I WOULD GIVE ZERO IF I WAS ABLE TO. LADY WORKING THERE IGNORED MY WIFE AND I WAITING FOR OVER 10 MINS WITH NO ONE ELSE IN RESTAURANT. THEN, SHE LOOKED AT US AND DIDNT SAY A WORD AND STARTED MAKING AN ONLINE ORDER. WE WALKED OUT AND I WILL NEVER GO TO THIS LOCATION AGAIN. ZERO STARS!
Atmosphere: 1
Food: 1
Service: 1
Don’t go to this subway if you value your time. Skipthedishes & subway app orders will be catered to before storefront, after waiting for previous orders ahead of you.Understaffed. Poor girl overworked trying to do absolutely everything.Employ another person during peak hours.
Girl working in evenings has long nails which is totally food hazard, please let her know to groom properly before come to work.
Restaurantji Recommends
Was there pickup a delivery and also ant to grab 6 cookies and a drink and I was totally ignored and brushed ff for service. The gentlemen didn't want to make a sale in any
Atmosphere: 1
Service: 1
It's great ?
My favourite Subway. When they ask about veggies and I reply "All of them" I am not disappointed. A sub packed with all the good stuff. Staff is always friendly. They work hard and try to get everyone served quickly.
Atmosphere: 5
Food: 5
Service: 5
My favourite Subway. When they ask about veggies and I reply "All of them" I am not disappointed. A sub packed with all the good stuff. Staff is always friendly. They work hard and try to get everyone served quickly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
This is the second time here ...and the last ...2wice now I order a sub and the bread was rock hard ....sad do better subway
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