This A&W location has become absolutely filthy. It used to be a clean, welcoming restaurant years ago, but now it’s dirty, smelly, and extremely unpleasant especially the bathrooms. I have reported the condition of the bathrooms multiple times, yet the staff just laugh it off and never take action.
It’s unacceptable for a restaurant to ignore repeated customer complaints and allow such unsanitary conditions to continue. A&W is a Canadian favorite, but this location is being completely neglected by the current staff. This place urgently needs proper management, serious cleaning, and employees who actually care about maintaining health and safety standards.
colin (lakelizerd)
Thank you for taking the time to talk to me today the air conditioner I showed you beside the elevator is the cooling for your restaurant seating area Lakelizerd
Atmosphere: 1
Food: 5
Service: 4
Ranpartap Singh
Very bad and slow service
newwestboy 66
Was at this location Aug 27,2025 I’ll say the food is good, counter person seemed very slow and confused on what they should do.
The location itself was like sitting in a lava lake It was so warm inside it seemed cool stepping out side in the 28c weather To the owner of this restaurant turn on your A/C Overall I recommend not to visit this location
Atmosphere: 2
Food: 5
Service: 3
Sneha Verma
Worst experience With the staff even they dont care about the customers what they want or not
Atmosphere: 3
Food: 1
Service: 1
dimitiri _999
I come to this location often for the same item and they are super sweet when an error is made, they’ll happily correct the error to the best of their abilities. Unfortunately today I encountered some management issues where a new employee (or what I believe may be a newer employee) made a couple errors and the manager maybe the supervisor basically embarrassed a couple employees by having a mini meeting right where customers could see them. Along with raising her voice at a customer. It was disappointing to witness.
Atmosphere: 4
Food: 4
Service: 4
Edward H
Prompt service. Clean washrooms. Decent food. No complaints!
Atmosphere: 4
Food: 4
Service: 4
Abhishek Rana
I had a great experience at A&W, thanks to Meenu! She was friendly, efficient, and made sure our order was perfect. It’s rare to come across someone so polite and attentive, especially during busy hours. The food was fresh and served quickly, and Meenu’s positive attitude really made the visit memorable. A&W is lucky to have such a dedicated employee. Keep up the great work, Meenu!
Atmosphere: 5
Food: 5
Service: 5
Cookie Kelly
Kanishka is the best breakfast was great and his service there was amazing
Atmosphere: 5
Food: 5
Service: 5
gagan preet
The service is really fast and the employees are friendly with customers and ready to help if there is any issue😊
Kanishka is the best, he was so nice and always so happy. He served so fast. A&w in new west skytrain
Atmosphere: 5
Food: 5
Service: 5
Jennifer Doumani
Just came to A&W and newest station and I encountered two the sweetest employees I've ever met. Amazing customer service and very nice personal skills. It's very nice to feel recognized in such a short encounter and your food is yummy as well. Meenu & Ekta
Atmosphere: 5
Food: 5
Service: 5
김쳉
Harjinder K was so nice. Amazing employee. Attentive and very polite. Kudis
Atmosphere: 5
Food: 5
Service: 5
Rakesh Rv
Great food, fast service, and the onion rings are unbeatable. The staff were friendly and quick, making the whole visit even better! Always a solid choice for a quick and tasty meal!
Atmosphere: 5
Food: 5
Service: 5
Helen Wong
Great service with Kanishka. Not a great location as I drove
This A&W location has become absolutely filthy. It used to be a clean, welcoming restaurant years ago, but now it’s dirty, smelly, and extremely unpleasant especially the bathrooms. I have reported the condition of the bathrooms multiple times, yet the staff just laugh it off and never take action.
It’s unacceptable for a restaurant to ignore repeated customer complaints and allow such unsanitary conditions to continue. A&W is a Canadian favorite, but this location is being completely neglected by the current staff. This place urgently needs proper management, serious cleaning, and employees who actually care about maintaining health and safety standards.
Thank you for taking the time to talk to me today the air conditioner I showed you beside the elevator is the cooling for your restaurant seating area Lakelizerd
Atmosphere: 1
Food: 5
Service: 4
Very bad and slow service
Was at this location Aug 27,2025
I’ll say the food is good, counter person seemed very slow and confused on what they should do.
The location itself was like sitting in a lava lake It was so warm inside it seemed cool stepping out side in the 28c weather To the owner of this restaurant turn on your A/C Overall I recommend not to visit this location
Atmosphere: 2
Food: 5
Service: 3
Worst experience With the staff even they dont care about the customers what they want or not
Atmosphere: 3
Food: 1
Service: 1
I come to this location often for the same item and they are super sweet when an error is made, they’ll happily correct the error to the best of their abilities. Unfortunately today I encountered some management issues where a new employee (or what I believe may be a newer employee) made a couple errors and the manager maybe the supervisor basically embarrassed a couple employees by having a mini meeting right where customers could see them. Along with raising her voice at a customer. It was disappointing to witness.
Atmosphere: 4
Food: 4
Service: 4
Prompt service. Clean washrooms. Decent food. No complaints!
Atmosphere: 4
Food: 4
Service: 4
I had a great experience at A&W, thanks to Meenu! She was friendly, efficient, and made sure our order was perfect. It’s rare to come across someone so polite and attentive, especially during busy hours. The food was fresh and served quickly, and Meenu’s positive attitude really made the visit memorable. A&W is lucky to have such a dedicated employee. Keep up the great work, Meenu!
Atmosphere: 5
Food: 5
Service: 5
Kanishka is the best breakfast was great and his service there was amazing
Atmosphere: 5
Food: 5
Service: 5
The service is really fast and the employees are friendly with customers and ready to help if there is any issue😊
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Kanishka is the best, he was so nice and always so happy. He served so fast.
A&w in new west skytrain
Atmosphere: 5
Food: 5
Service: 5
Just came to A&W and newest station and I encountered two the sweetest employees I've ever met. Amazing customer service and very nice personal skills. It's very nice to feel recognized in such a short encounter and your food is yummy as well.
Meenu & Ekta
Atmosphere: 5
Food: 5
Service: 5
Harjinder K was so nice. Amazing employee. Attentive and very polite. Kudis
Atmosphere: 5
Food: 5
Service: 5
Great food, fast service, and the onion rings are unbeatable. The staff were friendly and quick, making the whole visit even better! Always a solid choice for a quick and tasty meal!
Atmosphere: 5
Food: 5
Service: 5
Great service with Kanishka. Not a great location as I drove
Atmosphere: 3
Food: 4
Service: 5
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