Boston Pizza in Queensborough was an absolute nightmare. We walked in on the 11th to a dead, lifeless restaurant with not a single server or bartender in sight—just one woman half-heartedly trying to manage everything and clearly putting in as little effort as possible. When we asked for basic service, she acted like she was royalty, far too important for this kind of work.
The place was a mess. The washroom was flooded with barely any attempt to clean it, draft beer was unavailable, and they couldn’t even provide glasses with our water jug. We were handed cans of beer, and no one bothered to clear our plates or empties. We ended up stacking them on an empty table ourselves.
The food was equally disappointing. The pizza was thin, soggy, and undersized for a “large,” and the so-called "double order" of wings gave us barely a dozen, all for a ridiculous $26. This was, without a doubt, one of the worst experiences I’ve ever had at a Boston Pizza. This location should be ashamed to operate under the BP name.
Atmosphere: 1
Food: 1
Service: 1
gurcharan singh badhan
Great place for sports get together with friends and family
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vegetarian Pizza
Navi Jawanda
If I could give them a 0 I would. We sat there for 30 minutes and didn’t even get a glass of water. Server looked at us multiple times and just turned around. Unbelievable
Gurvir Singh
The service is so bad that I had to get up to get the server from the server area by the kitchen each and every time I required service. The meals came out wrong and I was charged for a meal that was to be INCLUDED but the server made another ‘mistake’ when billing. I asked to see the manager when paying and EACH TIME the “manager” sent the server back out with an ‘offer’ which I said No to and asked again to see the manager. The Cherry on this Monster of a distasteful experience was that they sent the server with a gift certificate for what I THOUGHT was the money owing at least and I was so frustrated I didn’t stand there to read it and it was for $x off IF you spend $50!!!! So they took too much money on the bill and never returned it. The food was the usual “meh” but the service from the time our party of 6 adults and 2 children Entered - Ordered - Ate - Billed - Left was the most CARELESS customer service (hard to call it that) I have experienced. What a crappy restaurant.
Vegetarian options: Limited and bland at best. Use to be the spot now it is NOT.
Dietary restrictions: Ask 3 times to be clear. They are not attentive. Check again if serious allergy. They are not very good and I don’t think they could help in an emergency.
Kid-friendliness: Ignores children instead of being kind and engaging.
Atmosphere: 1
Food: 3
Service: 1
Eric Kung
Expect slow service if you plan to come here. I don't think creating your own pizza is worth it here. Average compared to other Italian restaurants.
Atmosphere: 3
Food: 3
Service: 2
Mahdi Salemeh
Customer service is the best I’ve ever seen personally and the food is excellent
Atmosphere: 5
Food: 5
Service: 5
Frank Querido
It's one of my regular favorites. The food and service I have no complaints.
Atmosphere: 4
Food: 4
Service: 4
Fsa m
One of the best BPs we have gone to. Having 4 kids and the staff are so accomodating. Will defineatley be back. Great customer service from mitchell.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kick'n Memphis Chicken Sandwich, Hot Fry Chicken Wings
Harick Brar
I came in with some friends a couple of days ago and I had an awesome time. Sadaf, the manager, was super friendly and made sure everything went smoothly, she was caring, hospitable, and funny! The food was great, and the staff were really on top of things. Definitely recommend checking this place out! Love the consistency of BP!
All our food was delicious, portions are huge, restaurant and bathrooms are very clean, and our server Parul was very sweet and kind, attentive, always smiling, and didn’t forget anything we asked for. We had an international guest with us and she loved it, great experience!
We went to eat with friends, everything was delicious and very friendly, but be careful! They tried to impose an 18% tip on the receipt, which was hidden with a big red THANKS YOU over the 18%. That is robbery, since the percentage of tips is then displayed on the machine again. Most likely they will erase this. Be careful, this is how they steal from drunk people and people with poor vision.
Atmosphere: 4
Food: 4
Service: 2
Jay Jeyaharan
This is an amazing place! Close to my place at Queensborough.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Almond Lava Cake, Salt and Pepper Dry Ribs, Pepperoni Pizza, Hot Fry Chicken Wings, Appetizer Sampler
Jessica Palmer
My family of 4 came in the restaurant at 11pm and right away was greeted by the sweetest person, Sadaf ( we later found out is the manager ) we had come in from a not so great experience at the New West location where we ended up leaving as they were not seating anyone else... and when I tell you what a night and day interaction between the 2 locations. My family often likes to go for late night meals and BP is a regular occurring dine in restaurant for us. I will NEVER go to New west again after dining at the Queensborough location.
It was so clean and comfortable. We were not rushed at all and we hurried to leave once we realized the restaurant had closed and it was 12:01...no one even mentioned it! The food was excellent! The service was AMAZING. It was such a nice visit for us I had to make sure to tell the manager how happy she made my whole family. To top it off, completely unexpected she offered 2 free deserts to our table ( the younger 2 had desserts with their meal ) I was shocked at the kindness and sincerity of this manager. I would highly recommend this location to anyone and we really look forward to returning again. Sadaf,You are so, so appreciated!
Atmosphere: 5
Food: 5
Service: 5
Bobby Brar
Music plays profanity even during the lunch hour with young kids. Food is great. Service is good
is this place still open?
Boston Pizza in Queensborough was an absolute nightmare. We walked in on the 11th to a dead, lifeless restaurant with not a single server or bartender in sight—just one woman half-heartedly trying to manage everything and clearly putting in as little effort as possible. When we asked for basic service, she acted like she was royalty, far too important for this kind of work.
The place was a mess. The washroom was flooded with barely any attempt to clean it, draft beer was unavailable, and they couldn’t even provide glasses with our water jug. We were handed cans of beer, and no one bothered to clear our plates or empties. We ended up stacking them on an empty table ourselves.
The food was equally disappointing. The pizza was thin, soggy, and undersized for a “large,” and the so-called "double order" of wings gave us barely a dozen, all for a ridiculous $26. This was, without a doubt, one of the worst experiences I’ve ever had at a Boston Pizza. This location should be ashamed to operate under the BP name.
Atmosphere: 1
Food: 1
Service: 1
Great place for sports get together with friends and family
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vegetarian Pizza
If I could give them a 0 I would. We sat there for 30 minutes and didn’t even get a glass of water. Server looked at us multiple times and just turned around. Unbelievable
The service is so bad that I had to get up to get the server from the server area by the kitchen each and every time I required service.
The meals came out wrong and I was charged for a meal that was to be INCLUDED but the server made another ‘mistake’ when billing.
I asked to see the manager when paying and EACH TIME the “manager” sent the server back out with an ‘offer’ which I said No to and asked again to see the manager.
The Cherry on this Monster of a distasteful experience was that they sent the server with a gift certificate for what I THOUGHT was the money owing at least and I was so frustrated I didn’t stand there to read it and it was for $x off IF you spend $50!!!!
So they took too much money on the bill and never returned it. The food was the usual “meh” but the service from the time our party of 6 adults and 2 children Entered - Ordered - Ate - Billed - Left was the most CARELESS customer service (hard to call it that) I have experienced. What a crappy restaurant.
Vegetarian options: Limited and bland at best. Use to be the spot now it is NOT.
Dietary restrictions: Ask 3 times to be clear. They are not attentive. Check again if serious allergy. They are not very good and I don’t think they could help in an emergency.
Kid-friendliness: Ignores children instead of being kind and engaging.
Atmosphere: 1
Food: 3
Service: 1
Expect slow service if you plan to come here. I don't think creating your own pizza is worth it here. Average compared to other Italian restaurants.
Atmosphere: 3
Food: 3
Service: 2
Customer service is the best I’ve ever seen personally and the food is excellent
Atmosphere: 5
Food: 5
Service: 5
It's one of my regular favorites. The food and service I have no complaints.
Atmosphere: 4
Food: 4
Service: 4
One of the best BPs we have gone to. Having 4 kids and the staff are so accomodating. Will defineatley be back. Great customer service from mitchell.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kick'n Memphis Chicken Sandwich, Hot Fry Chicken Wings
I came in with some friends a couple of days ago and I had an awesome time. Sadaf, the manager, was super friendly and made sure everything went smoothly, she was caring, hospitable, and funny! The food was great, and the staff were really on top of things. Definitely recommend checking this place out! Love the consistency of BP!
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
All our food was delicious, portions are huge, restaurant and bathrooms are very clean, and our server Parul was very sweet and kind, attentive, always smiling, and didn’t forget anything we asked for. We had an international guest with us and she loved it, great experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Threat Pizza, Lasagna Dinner
We went to eat with friends, everything was delicious and very friendly, but be careful! They tried to impose an 18% tip on the receipt, which was hidden with a big red THANKS YOU over the 18%. That is robbery, since the percentage of tips is then displayed on the machine again. Most likely they will erase this. Be careful, this is how they steal from drunk people and people with poor vision.
Atmosphere: 4
Food: 4
Service: 2
This is an amazing place! Close to my place at Queensborough.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Almond Lava Cake, Salt and Pepper Dry Ribs, Pepperoni Pizza, Hot Fry Chicken Wings, Appetizer Sampler
My family of 4 came in the restaurant at 11pm and right away was greeted by the sweetest person, Sadaf ( we later found out is the manager ) we had come in from a not so great experience at the New West location where we ended up leaving as they were not seating anyone else... and when I tell you what a night and day interaction between the 2 locations. My family often likes to go for late night meals and BP is a regular occurring dine in restaurant for us. I will NEVER go to New west again after dining at the Queensborough location.
It was so clean and comfortable. We were not rushed at all and we hurried to leave once we realized the restaurant had closed and it was 12:01...no one even mentioned it! The food was excellent! The service was AMAZING. It was such a nice visit for us I had to make sure to tell the manager how happy she made my whole family. To top it off, completely unexpected she offered 2 free deserts to our table ( the younger 2 had desserts with their meal ) I was shocked at the kindness and sincerity of this manager. I would highly recommend this location to anyone and we really look forward to returning again. Sadaf,You are so, so appreciated!
Atmosphere: 5
Food: 5
Service: 5
Music plays profanity even during the lunch hour with young kids. Food is great. Service is good
Atmosphere: 3
Food: 5
Service: 5
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