Forced 20% gratuity even though the waiter spilled the drinks all over us. Won’t be coming back.
brenda Bacic
I didn't like the robotic server serving our food. I rather have a real server.
RODELLO “Del” HERNANDEZ
Ordered delivery thru door dash. Salmon power bowl is bland. Salmon was not citrus glazed. Rice was undercooked. Guacamole is missing. No cutlery provided as requested.
Moira Mc
is this place still open?
denny mires
Boston Pizza in Queensborough was an absolute nightmare. We walked in on the 11th to a dead, lifeless restaurant with not a single server or bartender in sight—just one woman half-heartedly trying to manage everything and clearly putting in as little effort as possible. When we asked for basic service, she acted like she was royalty, far too important for this kind of work.
The place was a mess. The washroom was flooded with barely any attempt to clean it, draft beer was unavailable, and they couldn’t even provide glasses with our water jug. We were handed cans of beer, and no one bothered to clear our plates or empties. We ended up stacking them on an empty table ourselves.
The food was equally disappointing. The pizza was thin, soggy, and undersized for a “large,” and the so-called "double order" of wings gave us barely a dozen, all for a ridiculous $26. This was, without a doubt, one of the worst experiences I’ve ever had at a Boston Pizza. This location should be ashamed to operate under the BP name.
Atmosphere: 1
Food: 1
Service: 1
gurcharan singh badhan
Great place for sports get together with friends and family
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vegetarian Pizza
Navi Jawanda
If I could give them a 0 I would. We sat there for 30 minutes and didn’t even get a glass of water. Server looked at us multiple times and just turned around. Unbelievable
Gurvir Singh
The service is so bad that I had to get up to get the server from the server area by the kitchen each and every time I required service. The meals came out wrong and I was charged for a meal that was to be INCLUDED but the server made another ‘mistake’ when billing. I asked to see the manager when paying and EACH TIME the “manager” sent the server back out with an ‘offer’ which I said No to and asked again to see the manager. The Cherry on this Monster of a distasteful experience was that they sent the server with a gift certificate for what I THOUGHT was the money owing at least and I was so frustrated I didn’t stand there to read it and it was for $x off IF you spend $50!!!! So they took too much money on the bill and never returned it. The food was the usual “meh” but the service from the time our party of 6 adults and 2 children Entered - Ordered - Ate - Billed - Left was the most CARELESS customer service (hard to call it that) I have experienced. What a crappy restaurant.
Vegetarian options: Limited and bland at best. Use to be the spot now it is NOT.
Dietary restrictions: Ask 3 times to be clear. They are not attentive. Check again if serious allergy. They are not very good and I don’t think they could help in an emergency.
Kid-friendliness: Ignores children instead of being kind and engaging.
Atmosphere: 1
Food: 3
Service: 1
Eric Kung
Expect slow service if you plan to come here. I don't think creating your own pizza is worth it here. Average compared to other Italian restaurants.
Atmosphere: 3
Food: 3
Service: 2
Mahdi Salemeh
Customer service is the best I’ve ever seen personally and the food is excellent
It's one of my regular favorites. The food and service I have no complaints.
Atmosphere: 4
Food: 4
Service: 4
Fsa m
One of the best BPs we have gone to. Having 4 kids and the staff are so accomodating. Will defineatley be back. Great customer service from mitchell.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kick'n Memphis Chicken Sandwich, Hot Fry Chicken Wings
Harick Brar
I came in with some friends a couple of days ago and I had an awesome time. Sadaf, the manager, was super friendly and made sure everything went smoothly, she was caring, hospitable, and funny! The food was great, and the staff were really on top of things. Definitely recommend checking this place out! Love the consistency of BP!
Atmosphere: 4
Food: 4
Service: 5
E A
All our food was delicious, portions are huge, restaurant and bathrooms are very clean, and our server Parul was very sweet and kind, attentive, always smiling, and didn’t forget anything we asked for. We had an international guest with us and she loved it, great experience!
We went to eat with friends, everything was delicious and very friendly, but be careful! They tried to impose an 18% tip on the receipt, which was hidden with a big red THANKS YOU over the 18%. That is robbery, since the percentage of tips is then displayed on the machine again. Most likely they will erase this. Be careful, this is how they steal from drunk people and people with poor vision.
Forced 20% gratuity even though the waiter spilled the drinks all over us. Won’t be coming back.
I didn't like the robotic server serving our food. I rather have a real server.
Ordered delivery thru door dash.
Salmon power bowl is bland. Salmon was not citrus glazed. Rice was undercooked. Guacamole is missing.
No cutlery provided as requested.
is this place still open?
Boston Pizza in Queensborough was an absolute nightmare. We walked in on the 11th to a dead, lifeless restaurant with not a single server or bartender in sight—just one woman half-heartedly trying to manage everything and clearly putting in as little effort as possible. When we asked for basic service, she acted like she was royalty, far too important for this kind of work.
The place was a mess. The washroom was flooded with barely any attempt to clean it, draft beer was unavailable, and they couldn’t even provide glasses with our water jug. We were handed cans of beer, and no one bothered to clear our plates or empties. We ended up stacking them on an empty table ourselves.
The food was equally disappointing. The pizza was thin, soggy, and undersized for a “large,” and the so-called "double order" of wings gave us barely a dozen, all for a ridiculous $26. This was, without a doubt, one of the worst experiences I’ve ever had at a Boston Pizza. This location should be ashamed to operate under the BP name.
Atmosphere: 1
Food: 1
Service: 1
Great place for sports get together with friends and family
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vegetarian Pizza
If I could give them a 0 I would. We sat there for 30 minutes and didn’t even get a glass of water. Server looked at us multiple times and just turned around. Unbelievable
The service is so bad that I had to get up to get the server from the server area by the kitchen each and every time I required service.
The meals came out wrong and I was charged for a meal that was to be INCLUDED but the server made another ‘mistake’ when billing.
I asked to see the manager when paying and EACH TIME the “manager” sent the server back out with an ‘offer’ which I said No to and asked again to see the manager.
The Cherry on this Monster of a distasteful experience was that they sent the server with a gift certificate for what I THOUGHT was the money owing at least and I was so frustrated I didn’t stand there to read it and it was for $x off IF you spend $50!!!!
So they took too much money on the bill and never returned it. The food was the usual “meh” but the service from the time our party of 6 adults and 2 children Entered - Ordered - Ate - Billed - Left was the most CARELESS customer service (hard to call it that) I have experienced. What a crappy restaurant.
Vegetarian options: Limited and bland at best. Use to be the spot now it is NOT.
Dietary restrictions: Ask 3 times to be clear. They are not attentive. Check again if serious allergy. They are not very good and I don’t think they could help in an emergency.
Kid-friendliness: Ignores children instead of being kind and engaging.
Atmosphere: 1
Food: 3
Service: 1
Expect slow service if you plan to come here. I don't think creating your own pizza is worth it here. Average compared to other Italian restaurants.
Atmosphere: 3
Food: 3
Service: 2
Customer service is the best I’ve ever seen personally and the food is excellent
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
It's one of my regular favorites. The food and service I have no complaints.
Atmosphere: 4
Food: 4
Service: 4
One of the best BPs we have gone to. Having 4 kids and the staff are so accomodating. Will defineatley be back. Great customer service from mitchell.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kick'n Memphis Chicken Sandwich, Hot Fry Chicken Wings
I came in with some friends a couple of days ago and I had an awesome time. Sadaf, the manager, was super friendly and made sure everything went smoothly, she was caring, hospitable, and funny! The food was great, and the staff were really on top of things. Definitely recommend checking this place out! Love the consistency of BP!
Atmosphere: 4
Food: 4
Service: 5
All our food was delicious, portions are huge, restaurant and bathrooms are very clean, and our server Parul was very sweet and kind, attentive, always smiling, and didn’t forget anything we asked for. We had an international guest with us and she loved it, great experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Threat Pizza, Lasagna Dinner
We went to eat with friends, everything was delicious and very friendly, but be careful! They tried to impose an 18% tip on the receipt, which was hidden with a big red THANKS YOU over the 18%. That is robbery, since the percentage of tips is then displayed on the machine again. Most likely they will erase this. Be careful, this is how they steal from drunk people and people with poor vision.
Atmosphere: 4
Food: 4
Service: 2
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