Always so welcoming and great! I love their drinks 💕
Duang Yelland
I love Thai Tea so much!! The manager “Jessica” there at New Westminster branch is super amazing!! She is very professional!!
Diane Desa Maculada
Nice and cozy place to hang out with friends in NW. Good location along the commercial area as well.
Ryan Ptolomey
Horrible customer service
K. M.
I’m not sure what’s going on with this location but every time I’ve been here it’s been a subpar experience, ranging from poor quality drinks to “meh” service.
We wanted to use a Chatime gift card at this location to buy two drinks and were informed that they are not accepting gift cards due to an issue with their system.
Apparently, this issue has been persisting for a few months. We were told our card should work at other Chatime locations.
I’m not sure if anyone from Chatime’s corporate team reads these reviews but they need to address the multitude of negative reviews here. It’s unacceptable that we can’t even use a gift card at the location of our choice.
Amanda Lee
I went to Cha time because I was craving something sweet and because they currently have a promo; 2 large drinks for $10. There are 4 drinks to choose from, Early grey milk tea, Honeydew slush, Passionfruit green tea and QQ peach.
I got the Passionfruit green tea and QQ peach, both with no ice and 80% sugar. Things started off rocky as I had to repeat my order a couple of times and correct the sweetness that he entered. I followed the wording on their chart and asked for less sweet (80% sweet), but he entered in 50% sweet. Additionally, instead of entering in the promotional value, he entered both drinks at full price, so I had to get him to correct that as well. I asked them if I could use my own glass mugs and he said yes. He never asked me for them and turned away to finish making the other customers' orders, so I placed my glass mugs where he had the other orders lined up. I noticed that he was beginning to make my drinks, but he grabbed a disposable cup. So, I had to go up and confirm that he was remembering to use my mugs. Overall, I waited 11 minutes for my drinks. There were 3 customers before me, 2 in store and one who pre-ordered. Taking my past experiences with wait times into consideration, this seemed to be on the longer side of things.
To top this all off, when I finally tried my drinks (at home) they tasted diluted. You can see that my peach drink basically looks like lightly colored water. I couldn't really taste the peach. They may have also skimped on the coconut jelly and pearls as well. The passionfruit tasted mostly of tea and could have used more sweetness. If I were to order these two drinks again, I would get 100% sugar. Normally 80% is perfect for me, but I've never ordered either of this drinks before, so I can't be sure if he made my drink incorrectly, or if it's the sweetness level that changed the flavor intensity. If I were to base my experience on today's interaction alone, I would never go back. However, I've come here many times in the past and have always had great customer service. Perhaps the person working was new.
Gabriela Man
I ordered QQ lychee with extra coconut jelly and got extra pearls and coconut jelly for free :)
Ava
I ordered a QQ lychee with extra pearls and they basically gave me the same amount of pearls I would get without getting extra.
Jane Pham
Rude customer service, very unhelpful. Made my drink wrong and when I asked for correction, the barista was so angry… would not come back.
👍👍👍best shop in NW
Always so welcoming and great! I love their drinks 💕
I love Thai Tea so much!! The manager “Jessica” there at New Westminster branch is super amazing!! She is very professional!!
Nice and cozy place to hang out with friends in NW. Good location along the commercial area as well.
Horrible customer service
I’m not sure what’s going on with this location but every time I’ve been here it’s been a subpar experience, ranging from poor quality drinks to “meh” service.
We wanted to use a Chatime gift card at this location to buy two drinks and were informed that they are not accepting gift cards due to an issue with their system.
Apparently, this issue has been persisting for a few months. We were told our card should work at other Chatime locations.
I’m not sure if anyone from Chatime’s corporate team reads these reviews but they need to address the multitude of negative reviews here. It’s unacceptable that we can’t even use a gift card at the location of our choice.
I went to Cha time because I was craving something sweet and because they currently have a promo; 2 large drinks for $10. There are 4 drinks to choose from, Early grey milk tea, Honeydew slush, Passionfruit green tea and QQ peach.
I got the Passionfruit green tea and QQ peach, both with no ice and 80% sugar. Things started off rocky as I had to repeat my order a couple of times and correct the sweetness that he entered. I followed the wording on their chart and asked for less sweet (80% sweet), but he entered in 50% sweet. Additionally, instead of entering in the promotional value, he entered both drinks at full price, so I had to get him to correct that as well. I asked them if I could use my own glass mugs and he said yes. He never asked me for them and turned away to finish making the other customers' orders, so I placed my glass mugs where he had the other orders lined up. I noticed that he was beginning to make my drinks, but he grabbed a disposable cup. So, I had to go up and confirm that he was remembering to use my mugs. Overall, I waited 11 minutes for my drinks. There were 3 customers before me, 2 in store and one who pre-ordered. Taking my past experiences with wait times into consideration, this seemed to be on the longer side of things.
To top this all off, when I finally tried my drinks (at home) they tasted diluted. You can see that my peach drink basically looks like lightly colored water. I couldn't really taste the peach. They may have also skimped on the coconut jelly and pearls as well. The passionfruit tasted mostly of tea and could have used more sweetness. If I were to order these two drinks again, I would get 100% sugar. Normally 80% is perfect for me, but I've never ordered either of this drinks before, so I can't be sure if he made my drink incorrectly, or if it's the sweetness level that changed the flavor intensity. If I were to base my experience on today's interaction alone, I would never go back. However, I've come here many times in the past and have always had great customer service. Perhaps the person working was new.
I ordered QQ lychee with extra coconut jelly and got extra pearls and coconut jelly for free :)
I ordered a QQ lychee with extra pearls and they basically gave me the same amount of pearls I would get without getting extra.
Rude customer service, very unhelpful. Made my drink wrong and when I asked for correction, the barista was so angry… would not come back.
Restaurantji Recommends
So delicious! I could have this every day, especially with the jellied coconut.
Amazing Boba and the staff is really nice. Definitely recommend.
I love that they close late!! Good boba 😊
Good staff member
Customer service ZERO!!!
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