The food was really good but the Manger was so rude to me
Atmosphere: 5
Food: 5
Service: 1
Suraj Bhattarai
Great food and friendly service. The pancakes were fluffy, the portions generous, and the staff super friendly. Clean place, fast service, and healthy food. Highly recommended for a cozy breakfast or brunch!
Carlos Durán
Great value for the price.
Angela Ostrikoff
Came here on a busy holiday Monday. The staff were very friendly and helpful. I’m giving this a lower rating because the space itself is not very accessible. If you use a mobility aid, it’s difficult to move around.
Rob L
Came in for lunch with a group. We waited and waited for àlmost an hour before they asked if we minded sitting at different tables. We didn't care... server was David and he made up for the horrible long wait. He is an exceptional server to be honest. Food was meh and if the service wasn't as great as it was things would have been rated lower.
Saiqa Qureshi
I had a wonderful breakfast at IHOP! The food was hot, fresh, and absolutely delicious — especially the pancakes, which were fluffy and cooked to perfection. I also tried vegetarian loaded with extra jalapeños and it was just as tasty. The service was friendly and fast, and the staff made sure we had everything we needed. A great way to start the day — I’ll definitely be back!
Christian Martinez
Natasha at this Ihop is amazing! The best service we have ever had! So much kindness, humor, and super attentive! If management sees this, you have a gem!
Don Minosky
One of the best breakfasts around. Great pancakes and omelets.
Chris Brenner
YouTube video: youtu.be/QIIil38e0SY – trust me!
OR
put “Bad Customer Experience at IHOP Chris Brenner” in the YouTube search bar to find it that way.
I will only respond to commenters who directly address a specific point(s) which has been made in the video.
Wow... and not in a good way unfortunately! Go there to satisfy your curiosity maybe. One of the 2 female servers who works closing shifts, saw me walk in at around 8:30 pm when they close at 10 pm. She gave me a belittling smile while saying, "Oh god... you gotta be out of here by 9:30" and then she turned around. I replied with, "good evening, [name]. Nice to see you too." She ignored me and kept her back facing me.
The next time I came in, she gave me crap for arriving at around 8:50 pm. She got pissed off and didn't hide it that I'm someone who could arrive between 8 and 8:30 pm and still not be walking out of there until sometime between 9:45 and 10 pm. How dare I, right? Maybe because I order 3 dishes and eat slowly because it's more comfortable and healthier. My right.
She wanted me out by 9:30 so I couldn't possibly prevent her from leaving as early as she could. Kitchen closes at 9:30, she can cash out at 9:30 and... if there's any customers left in the place preventing her from leaving, it better not be me! Wow... again.
I had told her that she was acting like someone who didn't enjoy her job very much. Her response, "I love my job! You're the only one I don't like." Can totally tell that she loves her job with how quick she was to deny it and her eagerness to leave as early as the system can allow.
She called me rude and condescending and stated that I need to show more respect. I mentioned the respect I show by proactively offering to pay before 9:30 pm so the cash out can happen ASAP. She gave an insulting whoop-dee-doo response to that. Well, I could easily have been rude and condescending towards her a few times when I was in the process of defending myself. It was retaliatory.
There's other restaurants that I frequent and I get along great with all the servers. No other server has treated me (bullied me) like that. Not one! Not even close.
#restaurant #ihop #newwestminster #badservice #badserver #worstserver #bullying
All fine as usual for IHOP
Atmosphere: 5
Food: 5
Service: 5
The food was really good but the Manger was so rude to me
Atmosphere: 5
Food: 5
Service: 1
Great food and friendly service. The pancakes were fluffy, the portions generous, and the staff super friendly. Clean place, fast service, and healthy food. Highly recommended for a cozy breakfast or brunch!
Great value for the price.
Came here on a busy holiday Monday. The staff were very friendly and helpful.
I’m giving this a lower rating because the space itself is not very accessible. If you use a mobility aid, it’s difficult to move around.
Came in for lunch with a group. We waited and waited for àlmost an hour before they asked if we minded sitting at different tables. We didn't care... server was David and he made up for the horrible long wait. He is an exceptional server to be honest. Food was meh and if the service wasn't as great as it was things would have been rated lower.
I had a wonderful breakfast at IHOP! The food was hot, fresh, and absolutely delicious — especially the pancakes, which were fluffy and cooked to perfection. I also tried vegetarian loaded with extra jalapeños and it was just as tasty. The service was friendly and fast, and the staff made sure we had everything we needed. A great way to start the day — I’ll definitely be back!
Natasha at this Ihop is amazing! The best service we have ever had! So much kindness, humor, and super attentive! If management sees this, you have a gem!
One of the best breakfasts around. Great pancakes and omelets.
YouTube video: youtu.be/QIIil38e0SY – trust me! OR put “Bad Customer Experience at IHOP Chris Brenner” in the YouTube search bar to find it that way. I will only respond to commenters who directly address a specific point(s) which has been made in the video. Wow... and not in a good way unfortunately! Go there to satisfy your curiosity maybe. One of the 2 female servers who works closing shifts, saw me walk in at around 8:30 pm when they close at 10 pm. She gave me a belittling smile while saying, "Oh god... you gotta be out of here by 9:30" and then she turned around. I replied with, "good evening, [name]. Nice to see you too." She ignored me and kept her back facing me. The next time I came in, she gave me crap for arriving at around 8:50 pm. She got pissed off and didn't hide it that I'm someone who could arrive between 8 and 8:30 pm and still not be walking out of there until sometime between 9:45 and 10 pm. How dare I, right? Maybe because I order 3 dishes and eat slowly because it's more comfortable and healthier. My right. She wanted me out by 9:30 so I couldn't possibly prevent her from leaving as early as she could. Kitchen closes at 9:30, she can cash out at 9:30 and... if there's any customers left in the place preventing her from leaving, it better not be me! Wow... again. I had told her that she was acting like someone who didn't enjoy her job very much. Her response, "I love my job! You're the only one I don't like." Can totally tell that she loves her job with how quick she was to deny it and her eagerness to leave as early as the system can allow. She called me rude and condescending and stated that I need to show more respect. I mentioned the respect I show by proactively offering to pay before 9:30 pm so the cash out can happen ASAP. She gave an insulting whoop-dee-doo response to that. Well, I could easily have been rude and condescending towards her a few times when I was in the process of defending myself. It was retaliatory. There's other restaurants that I frequent and I get along great with all the servers. No other server has treated me (bullied me) like that. Not one! Not even close. #restaurant #ihop #newwestminster #badservice #badserver #worstserver #bullying
Restaurantji Recommends
Great service from Natasha but $90 for 3 breakfasts, coffee, hot chocolate & tea is a bit expensive.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Pancake Combo, Pancake Breakfast, Toast, Strawberry Banana Pancakes
Always good food and service!
Atmosphere: 5
Food: 5
Service: 5
I would like to appreciate Lorna for her exceptional customer service!
Atmosphere: 5
Food: 5
Service: 5
You get what you pay for. Service was good
Atmosphere: 3
Food: 3
Service: 5
Amazing food but our server Natasha is the star of the show. Excellent service hands down! Way to go honey bunny ??
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Steak
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