Nice store. I come in to study or read here sometimes.
Atmosphere: 5
Food: 5
Service: 5
Daniel Pulido
Great location, unfortunately they replaced the normal chairs and tables by the counter by those high profile uncomfortable ones.
Atmosphere: 4
Food: 4
Service: 5
jason wong
Always very helpful with my order..
Atmosphere: 5
Food: 5
Service: 5
Colin
I've been a semi-regular Sbux customer for decades; long enough to remember when customer service was a big deal to them. My visit to this location today strongly suggested it doesn't matter any more.I had just over 150 stars on their loyalty program. I ordered an iced coffee that cost $3.95 and a cookie that cost $3.45, and I was very clear to the barista that I wanted to redeem 100 stars for the coffee.After I finished my coffee, I checked my app and saw that the stars had been used for the cookie. It's only 50 cents (+ tax), but I still went to the counter to get it fixed.A few years ago, a manager would have refunded the difference in price to my card and handed me a voucher for a free drink for good measure, but I just wanted a correction to the error. Not today though.First, I was told their system automatically applies redeemed stars to the highest value item even while they were looking at the transaction on my phone.When I pointed out that didn't happen, I was then told that online orders can't be fixed in the store and I would have to phone customer service.When I repeated that it was an in store purchase, not online, I was told they still couldn't fix it and I'd still have to call customer service to get the store's mistake fixed.I don't know what the wait times are like for Sbux' customer service line but for $0.53 I'm not going to bother finding out. I'll just assume that it's longer than it took me to write a 1 star review and I'll go to one of the other umpteen coffee shops in this neighborhood in the future.
Atmosphere: 2
Food: 3
Service: 1
Marie Lochhead
I have had a couple negative experiences here in the past, however I decided to revisit today and had a much different experience. Yota made my drink perfectly and the cashier was so helpful when my app was giving me problems.
Atmosphere: 5
Food: 5
Service: 5
Roger Street
Wow New West is way better than downtown Vancouver Starbucks-same order way better
Atmosphere: 4
Food: 5
Service: 5
Peter Cowie
To say that I was impressed with my visit to this particular coffee shop, is to say water is wet or fire burns.The service, was as expected, disrupted by the gentlemen at the table behind me, offering to take me out to Deep Cove and dispose of me.I can give the staff a break on getting my order wrong. They got it right the second time.As I currently measure my enjoyment of a visit to the local community, by the overt hatred I recieved from it, I'll give this visit a five star review.
Atmosphere: 5
Food: 1
Service: 2
Grant Meyer
Always love the service at any Starbucks!
Atmosphere: 5
Food: 5
Service: 5
Lucia Argueta
I had made my birthday account the day of, not knowing I needed to make it 2 weeks in advance, but the staff made sure I was still able to get a free birthday drink, staff was very kind, but can get very
Atmosphere: 3
Food: 5
Service: 5
Eric Jackson
2 tills, 4 people behind the counter bustling or meandering about, no one taking orders
What I really love is how they’ll do everything but give you your mobile order - it really adds to my day!
Atmosphere: 4
Food: 4
Service: 2
amazingcreations
Let me brag about the fantastic customer service I get at the store every time I visit. Most of the time my app does not work correctly, and everyone takes the time and patience to help me with it. Let’s not forget the fantastic manager that leads that team. I also work in Customer Service and respect when I get exceptional service why I had to leave a review. I go out of my way just to visit this Starbucks for the customer service thank you Angela for always going above and beyond for me.
Atmosphere: 5
Food: 5
Service: 5
Daniel Farris
Very friendly staff and very quick getting my drink
Atmosphere: 5
Food: 5
Service: 5
Narina Sue
I used to drink Grande Cappuccino at this location almost everyday, but during Covid I experienced some very unfriendly behaviors from the some of the staff that unfortunately made me stop going there. Each time I walk by this store I feel re-traumatized, so I avoid going there.
Jessica white
I made my order, and they repeated back to me but typed something completely different into the computer, and when i got it, they acted really annoyed with me. Charged me for vanilla shots when I just wanted a regular coffee and a vanilla scone wouldn't refund the difference and were really rude about it.
Nice store. I come in to study or read here sometimes.
Atmosphere: 5
Food: 5
Service: 5
Great location, unfortunately they replaced the normal chairs and tables by the counter by those high profile uncomfortable ones.
Atmosphere: 4
Food: 4
Service: 5
Always very helpful with my order..
Atmosphere: 5
Food: 5
Service: 5
I've been a semi-regular Sbux customer for decades; long enough to remember when customer service was a big deal to them. My visit to this location today strongly suggested it doesn't matter any more.I had just over 150 stars on their loyalty program. I ordered an iced coffee that cost $3.95 and a cookie that cost $3.45, and I was very clear to the barista that I wanted to redeem 100 stars for the coffee.After I finished my coffee, I checked my app and saw that the stars had been used for the cookie. It's only 50 cents (+ tax), but I still went to the counter to get it fixed.A few years ago, a manager would have refunded the difference in price to my card and handed me a voucher for a free drink for good measure, but I just wanted a correction to the error. Not today though.First, I was told their system automatically applies redeemed stars to the highest value item even while they were looking at the transaction on my phone.When I pointed out that didn't happen, I was then told that online orders can't be fixed in the store and I would have to phone customer service.When I repeated that it was an in store purchase, not online, I was told they still couldn't fix it and I'd still have to call customer service to get the store's mistake fixed.I don't know what the wait times are like for Sbux' customer service line but for $0.53 I'm not going to bother finding out. I'll just assume that it's longer than it took me to write a 1 star review and I'll go to one of the other umpteen coffee shops in this neighborhood in the future.
Atmosphere: 2
Food: 3
Service: 1
I have had a couple negative experiences here in the past, however I decided to revisit today and had a much different experience. Yota made my drink perfectly and the cashier was so helpful when my app was giving me problems.
Atmosphere: 5
Food: 5
Service: 5
Wow New West is way better than downtown Vancouver Starbucks-same order way better
Atmosphere: 4
Food: 5
Service: 5
To say that I was impressed with my visit to this particular coffee shop, is to say water is wet or fire burns.The service, was as expected, disrupted by the gentlemen at the table behind me, offering to take me out to Deep Cove and dispose of me.I can give the staff a break on getting my order wrong. They got it right the second time.As I currently measure my enjoyment of a visit to the local community, by the overt hatred I recieved from it, I'll give this visit a five star review.
Atmosphere: 5
Food: 1
Service: 2
Always love the service at any Starbucks!
Atmosphere: 5
Food: 5
Service: 5
I had made my birthday account the day of, not knowing I needed to make it 2 weeks in advance, but the staff made sure I was still able to get a free birthday drink, staff was very kind, but can get very
Atmosphere: 3
Food: 5
Service: 5
2 tills, 4 people behind the counter bustling or meandering about, no one taking orders
Restaurantji Recommends
What I really love is how they’ll do everything but give you your mobile order - it really adds to my day!
Atmosphere: 4
Food: 4
Service: 2
Let me brag about the fantastic customer service I get at the store every time I visit. Most of the time my app does not work correctly, and everyone takes the time and patience to help me with it. Let’s not forget the fantastic manager that leads that team. I also work in Customer Service and respect when I get exceptional service why I had to leave a review. I go out of my way just to visit this Starbucks for the customer service thank you Angela for always going above and beyond for me.
Atmosphere: 5
Food: 5
Service: 5
Very friendly staff and very quick getting my drink
Atmosphere: 5
Food: 5
Service: 5
I used to drink Grande Cappuccino at this location almost everyday, but during Covid I experienced some very unfriendly behaviors from the some of the staff that unfortunately made me stop going there. Each time I walk by this store I feel re-traumatized, so I avoid going there.
I made my order, and they repeated back to me but typed something completely different into the computer, and when i got it, they acted really annoyed with me. Charged me for vanilla shots when I just wanted a regular coffee and a vanilla scone wouldn't refund the difference and were really rude about it.
Loading...