Tim Hortons

Service is super slow. There are staff but no one seems to care to attend to customers. Only one staff doing the cashier and order.

Says their open 24/7 but they run out of food at 6pm and they close up shop at 8pm. What Tim Hortans CLOSES AT 8PM AT AN AIRPORT FULL OF PEOPLE WHO ARE HERE 24/7!!

No longer allows use of Tim Hortons app. Will be stopping on the way to the airport.

Poor service, lack of workers, late order fulfillment, late informing of missing ingredients.

if there was a ranking timhortons would be the slowest and most uninterested in victoria…. while we were waiting in line those who were overlapping were prioritising their own friends’ orders. this is unacceptable…

Superb service by Deepali , like to visit again . Five Stars to her . Keep it up. 🙂

Be nice if this was a real Tim’s, no mobile ordering, the kiosk they have never works. How can you even be a franchise when you refuse rewards and on line ordering. Very sad should just be a regular coffee shop.

Too much wait time super slow

This location does not honor the Tim's reward program, can't use the deals in the app.

Atmosphere: 1

Food: 3

Service: 1

Wraps are ridiculously small at this location

Food: 1

Up front the staff and food are what you’d expect from a Timmy’s.
Unfortunately this store is now under new ownership and they do not honour the Rewards Program!
You will not be able to redeem points for any food or beverage item. I’m assuming you won’t earn them there either.
I recommend going just down the way and supporting the Fickled Fig … great coffee and food.

Atmosphere: 4

Food: 4

Service: 4

This is not open 24 hours and needs to be changed. The hours are 5am to 7pm Sunday to Saturday

Zero customer service, Rude staff. Should have negative stars.

Atmosphere: 1

Food: 1

Service: 1

We had such a terrible experience here yesterday. Neither of the staff said a word to us, just stared blankly. Both coffees and both breakfasts were incorrect. And when we nicely mentioned that we’d ordered bacon instead of sausage the lady wordlessly held out a few pieces of bacon. Like I was supposed to grab them with my bare hands and re-make my own sandwich? Very odd and very ridiculous.

Atmosphere: 1

Food: 1

Service: 1

Working at airport and no preferences to the airport staff. Mobile ordering is closed to the public. We got only 15 minutes break and I never get the order in time. The staff is super slow and they work on their own pace. If we request them to make our order first due to time limitations, the staff is not willing to accommodate that. The new manager is terrible is managing the things and his customer service skills are worst. Rude with all the customers. Today I am writing this review because I got forced by their service. I waited more than 25 minutes just to get a cup of coffee…. Terrible service. I will never recommend Tim at YYJ to anyone. Worst experience not once but every time.
One last thing to mention I requested them to ise my cup for the coffee but they used their own cup and then put the coffee in mine cup that is ridiculous. I never drink that coffee and thrown it right away. It’s a complete waste of my break time, money and energy. I do not appreciate that. Really worst service ever received in my entire life.

Atmosphere: 1

Food: 1

Service: 1