This is a follow-up to Beril Subs review (please see attached picture).My partner (Beril) and I called to discuss the 'refund in full' that was offered to us in the owner's (Alex) response [to the review]. This was the second time we were calling since Alex did not return our initial call. After a very unpleasant, prolonged, one-sided, lecture that refused to answer our question (whether or not Alex would honour his response to refund our meal), Alex finally discontinued the conversation by simply hanging up the phone.I'm sorry, Alex, if this review seems spiteful to you, but don't respond to your 1-star reviews with promises to your customers fulfill.
Service: 1
Kenneth Wong
Drove here from Metrotown to try out Socrates. This place did not disappoint. Great food quality and quantity. Tried their roast lamb and chicken souvlaki, it was finger licking good. I can’t wait to try other dishes on the menu.
Amazing experience overall! the food tasted amazing and was authentic to the Greek standards, the service was incredible and very friendly overall. I would highly recommend going here for your next meal and if you like Greek food and good service this restaurant is perfect for you!
Great food and great service. Lovely family restaurant. Some of the best Greek food I’ve had, definitely recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Souvlaki Platter
Beril Subs
We were looking forward to trying this place based on the positive reviews, but unfortunately, our take-out experience was extremely disappointing. They overcharged us for our order, which was already frustrating. On top of that, they managed to give us the wrong items and shorted us on what we had ordered.My partner placed the order on Saturday Mar 16 evening around 7pm, and we were informed it would take an hour for the food to be ready. We understood it was a busy Saturday night and we were fine with the wait time. We ordered:1. The new dip sampler - which we DID NOT receive but instead got 2 hummuses??2. Tried to order the spanikopita, we were informed over the phone that it was not available and we opted for the Tiropita as the server suggested. (We DID NOT receive this item, and got charged $9 for it on the receipt.)3. Ordered the roast chicken, and received lamb instead. Not a lamb person so this whole dish is going to waste. Additionally, roast chicken is $20 on the menu but we got charged $25 on the receipt.4. Partner ordered the mousaka, we were told the roasted potatoes were not available as a side, so we requested to substitute them with greek fries. They didn't inform us the substitution is $3 extra ($6 for both the roast chicken and mousaka). To add insult to injury, we also only received 1 side salad and 1 tzatzki for the two main dishes we had ordered.This was undeniably the worst take-out experience we've ever had. We will not be returning to this establishment.
Atmosphere: 1
Food: 1
Service: 1
Laura Ellis
Our families go to take out for small or large groups. Always fresh and delicious, never disappoints.
Atmosphere: 5
Food: 5
Service: 5
Hannah Nordquist
The food was divine! Generous portions and cooked to
Socrates has been our go to restaurant when craving Greek food for a good amount of years now, but tonight’s experience was an absolute lowest of the lows. I called the restaurant to place a pick up order at 4:54pm, the lady on the phone said half an hour. My daughter showed up to pick up at 5:35, food was not ready, and was told a few mins more, okay that’s fine… 5:45/5:50 came around, no food so my daughter let me know that the lady was asking what the order was and the name several times. I decided to call the place myself and speak with her, explained to her the situation, were told half an hour it’s been an hour and still no food, she quickly responds yea yea I check what’s going on and HUNG UP THE PHONE!! Really?! So I called back after texting my daughter to see if the food was ready yet, NOTHING! I call again and ask to speak with her manager this time, first tells me she is the manager and then laughs and says she is not the manager. I asked her if she could apply some sort of discount for the inconvenience of waiting so long (plus having food ordered at another local restaurant sitting there getting cold!) she was so quick to respond something about me not knowing anything about business and that I would receive a discount but she would not be taking another order from me. Absolute TRASH of customer service. It was rude and unnecessary. The food was handed to my daughter at 6:04pm! The kitchen man even confirmed with her soon after that she should not have said half an hour knowing very well that it would not be ready in half an hour (my daughter heard it all!) Needless to say, it was a very unpleasant experience with Socrates tonight, which is very unfortunate as we have been very faithful customers for many years because their food is delicious. We will have to find another I guess, as she will QUOTE “no longer take orders from me”.
Food: 4
Service: 1
Justin Leong
My mom ordered from this place. This is truly Burnabys freshest Greek food. Super duper alacuper fresh. Will be back and will be bring the BOYZ. Rice is fresh l, Lamb is tender and flavourful, Taziki is thicc creamy and fresh. The pita bread taste good too. Need to try the KALAMARI NEXT ?
Absolutely delicious. Might I say scrumptious even. The kalamari, the chicken souvlaki, the potato, the rice, the tzatziki, all were perfectly seasoned. This meal exceeded expectations and made my day. It tasted like the wisdom of Socrates himself was used in the making of the food. 10/10.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Side Tzatziki, Kalamari Dinner
Veena Sahdev
Messed up our order!! Ridiculous! Ruined a birthday. Do not order takeout!
Atmosphere: 2
Food: 1
Service: 3
Carmen Elisa Oviedo
Everything they have is outstandingly good!! Their souvlaki wraps are exceptional and their Ekmek kadayıfı is to die for?? 100/100 experience.
Atmosphere: 5
Food: 5
Service: 5
Carlos Ortiz
Simply exceptional and exquisite. I’ve tried their chicken souvlaki wrap, all their dips, their greek fries and garlic prawns. All super delicious. But you must leave some space for dessert! Make sure you get their EKMEK KATAIFI. It’s out of this world. All their food hits the spot. The best restaurant in the area.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Side Tzatziki, Hummus, Garlic Prawns, Chicken Souvlaki Wrap with French Fries
Erica
Got the Souvlaki plate to go. The food is freshly cooked upon order. The chicken was well seasoned, potatoes perfectly cooked and seasoned and the pita and salad were delicious too. Generous feta topping on the salad. Rice was the standard Greek rice typically served but the flavours were also well balanced. There are a few tables if you want to sit down and eat, but looks more like order first style. The socrates quotes and wall decor was a cute touch. I found this place on google since I was craving Greek food, and I must say the high rating is well deserved! I’ll definitely come here again next time I’m craving Greek food ??
This is a follow-up to Beril Subs review (please see attached picture).My partner (Beril) and I called to discuss the 'refund in full' that was offered to us in the owner's (Alex) response [to the review]. This was the second time we were calling since Alex did not return our initial call. After a very unpleasant, prolonged, one-sided, lecture that refused to answer our question (whether or not Alex would honour his response to refund our meal), Alex finally discontinued the conversation by simply hanging up the phone.I'm sorry, Alex, if this review seems spiteful to you, but don't respond to your 1-star reviews with promises to your customers fulfill.
Service: 1
Drove here from Metrotown to try out Socrates. This place did not disappoint. Great food quality and quantity. Tried their roast lamb and chicken souvlaki, it was finger licking good. I can’t wait to try other dishes on the menu.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lamb Dinner, Chicken Souvlaki Platter
Fingerlicking GOOD!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Souvlaki Platter, Prawn Souvlaki Platter
Amazing experience overall! the food tasted amazing and was authentic to the Greek standards, the service was incredible and very friendly overall. I would highly recommend going here for your next meal and if you like Greek food and good service this restaurant is perfect for you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lamb Dinner, Side Tzatziki, Hummus, Garlic Prawns, Chicken Souvlaki Platter, Greek Fries, Tiropita, Pizza
Great food and great service. Lovely family restaurant. Some of the best Greek food I’ve had, definitely recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Souvlaki Platter
We were looking forward to trying this place based on the positive reviews, but unfortunately, our take-out experience was extremely disappointing. They overcharged us for our order, which was already frustrating. On top of that, they managed to give us the wrong items and shorted us on what we had ordered.My partner placed the order on Saturday Mar 16 evening around 7pm, and we were informed it would take an hour for the food to be ready. We understood it was a busy Saturday night and we were fine with the wait time. We ordered:1. The new dip sampler - which we DID NOT receive but instead got 2 hummuses??2. Tried to order the spanikopita, we were informed over the phone that it was not available and we opted for the Tiropita as the server suggested. (We DID NOT receive this item, and got charged $9 for it on the receipt.)3. Ordered the roast chicken, and received lamb instead. Not a lamb person so this whole dish is going to waste. Additionally, roast chicken is $20 on the menu but we got charged $25 on the receipt.4. Partner ordered the mousaka, we were told the roasted potatoes were not available as a side, so we requested to substitute them with greek fries. They didn't inform us the substitution is $3 extra ($6 for both the roast chicken and mousaka). To add insult to injury, we also only received 1 side salad and 1 tzatzki for the two main dishes we had ordered.This was undeniably the worst take-out experience we've ever had. We will not be returning to this establishment.
Atmosphere: 1
Food: 1
Service: 1
Our families go to take out for small or large groups. Always fresh and delicious, never disappoints.
Atmosphere: 5
Food: 5
Service: 5
The food was divine! Generous portions and cooked to
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Lamb Dinner, Chicken Souvlaki Platter
Socrates has been our go to restaurant when craving Greek food for a good amount of years now, but tonight’s experience was an absolute lowest of the lows. I called the restaurant to place a pick up order at 4:54pm, the lady on the phone said half an hour. My daughter showed up to pick up at 5:35, food was not ready, and was told a few mins more, okay that’s fine… 5:45/5:50 came around, no food so my daughter let me know that the lady was asking what the order was and the name several times. I decided to call the place myself and speak with her, explained to her the situation, were told half an hour it’s been an hour and still no food, she quickly responds yea yea I check what’s going on and HUNG UP THE PHONE!! Really?! So I called back after texting my daughter to see if the food was ready yet, NOTHING! I call again and ask to speak with her manager this time, first tells me she is the manager and then laughs and says she is not the manager. I asked her if she could apply some sort of discount for the inconvenience of waiting so long (plus having food ordered at another local restaurant sitting there getting cold!) she was so quick to respond something about me not knowing anything about business and that I would receive a discount but she would not be taking another order from me. Absolute TRASH of customer service. It was rude and unnecessary. The food was handed to my daughter at 6:04pm! The kitchen man even confirmed with her soon after that she should not have said half an hour knowing very well that it would not be ready in half an hour (my daughter heard it all!) Needless to say, it was a very unpleasant experience with Socrates tonight, which is very unfortunate as we have been very faithful customers for many years because their food is delicious. We will have to find another I guess, as she will QUOTE “no longer take orders from me”.
Food: 4
Service: 1
My mom ordered from this place. This is truly Burnabys freshest Greek food. Super duper alacuper fresh. Will be back and will be bring the BOYZ. Rice is fresh l, Lamb is tender and flavourful, Taziki is thicc creamy and fresh. The pita bread taste good too. Need to try the KALAMARI NEXT ?
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Absolutely delicious. Might I say scrumptious even. The kalamari, the chicken souvlaki, the potato, the rice, the tzatziki, all were perfectly seasoned. This meal exceeded expectations and made my day. It tasted like the wisdom of Socrates himself was used in the making of the food. 10/10.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Side Tzatziki, Kalamari Dinner
Messed up our order!! Ridiculous! Ruined a birthday. Do not order takeout!
Atmosphere: 2
Food: 1
Service: 3
Everything they have is outstandingly good!! Their souvlaki wraps are exceptional and their Ekmek kadayıfı is to die for?? 100/100 experience.
Atmosphere: 5
Food: 5
Service: 5
Simply exceptional and exquisite. I’ve tried their chicken souvlaki wrap, all their dips, their greek fries and garlic prawns. All super delicious. But you must leave some space for dessert! Make sure you get their EKMEK KATAIFI. It’s out of this world. All their food hits the spot. The best restaurant in the area.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Side Tzatziki, Hummus, Garlic Prawns, Chicken Souvlaki Wrap with French Fries
Got the Souvlaki plate to go. The food is freshly cooked upon order. The chicken was well seasoned, potatoes perfectly cooked and seasoned and the pita and salad were delicious too. Generous feta topping on the salad. Rice was the standard Greek rice typically served but the flavours were also well balanced. There are a few tables if you want to sit down and eat, but looks more like order first style. The socrates quotes and wall decor was a cute touch. I found this place on google since I was craving Greek food, and I must say the high rating is well deserved! I’ll definitely come here again next time I’m craving Greek food ??
Food: 5
Service: 4