We were at the drive through for this location three separate occasions in the past 2 weeks and the service was horrible. First time they would not take anyone’s orders until the car at the window had their food and left. We were sitting waiting to order for 15 minutes. The second time we had ordered we were told to drive through the drive through again behind a few cars that were waiting to order just so the person behind us could receive his one apple turnover when we only ordered 3 buddy burgers. This most recent time was the same as the first, waiting 15 mins for our order to even be taken, and when the employee finally spoke to us he was very rude. I love A&W burgers I think they’re some of the best fast food options out there however due to this service I am not impressed at all and will never be coming back.
darin van den born
Rob had some trivia for us giving my wife n I a chance to win 2 free churros. Real fun . Damion was busy back there prepping our delicious food. Always love this A n W .
Tim
Kiran is always so friendly and the food is well made.
Matt J
A&W Penticton is great! Kiran always greats me with a smile and a very positive attitude. The service is always quick & very friendly. Food is consistently delicious and inside is always clean. Great staff, great food!
Tamara
ROB at this main street A & W drive through was an absolute pleasure to do business with today! I had just finished a long day, I wasn't feeling the greatest and he was so friendly and efficient taking my order but most importantly he made me laugh. I really appreciated that personable, engaged type of customer service.
Thank you for the extraordinary service with a smile!
Atmosphere: 5
Food: 5
Service: 5
Candace McDonald
We go to A&W quite often and every time we have a great experience. Jaspreet, Shrijana, Sherry and Simran are the nicest employees around! Amazing staff makes a huge difference and they are the reason we keep returning.
Captinawesome15 Max
Rob is the best manager there. Super easy to talk to
Atmosphere: 3
Food: 5
Service: 5
Sean K (OTB Productions Ltd.)
Thanks to the girl in the glasses who loaded me up with extra fries and fresh coffee 20 minutes before closing. A&W rocks anywhere (YumYum), but the staff at the Penticton Main St & Duncan Ave location always put in the extra effort.
Atmosphere: 5
Food: 5
Service: 5
Crystal Gabriel
Always so nice friendly, and remembers our conversations from previous visits
The food taste is good but the staff is rude behaviour.
Vegetarian options: Masala veggie
Tony Friesen
This is a well run restaurant with staff that cares. Kiranjot gave us excellent friendly service.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Teen Burger
MARGE CRAWFORD
One of the employees at the 1402 Main Street location in Penticton BC..... Kiren was extremely helpful when I mentioned there wasn't a coupon available in the most recent coupon book for an individual Bacon & Egger combo. She provided me the order at the coupon price without hesitation. I am a low income disabled senior on a limited income so I was very pleased with this excellent service from this young woman. She is a very polite, friendly and caring person who went the extra mile to assist me. More people like her are needed in the fast food industry. My experience at this location was superb as far as customer service is concerned. I love that I can get a breakfast sandwich combo with hash browns....not fries....any time of the day not like at other fast food restaurants that only serve hash browns until 11am or worse yet no breakfast items after 10:30 am. I like to have the egg cooked a little softer but I forgot to specify that so the egg was a little too overcooked for my liking. Next time I will remember to ask for that. Great job and keep up the good work Kiren!!
Parking: There is a handicap spot but I have difficulty lifting my legs up to the curb in front of the spot so have to go to the back of the area to have comfortable access to walk.
Wheelchair accessibility: There was a gentleman who came in the store when we were dining in who was in a wheelchair. It looked like he was able to access the store relatively easily.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Teen Burger, Onion Rings, Poutine
Harsimar Kaur
I came to the store and waited for 10 mins at the front with no line up for someone to take my order. The three employees (2 boys 1 girl) saw me and just ignored so rudely. I usually come to this a&w in town but this was my worst experience ever. The girl was not trained well to understand a no modification burger I was ordering & I ask her to put burgers in different bags but she ended up putting them in a same bag. Inordinately untrained & Poor staff !!!!!!
Atmosphere: 1
Food: 3
Service: 1
Philip Stubbs
I am at the Penticton Hospital for a procedure. I am fond of Beyond Burgers due to diabetes type 2. I asked the girl on the phone if they deliver? She said Door Dash and some other delivery options. I explained that I am from a small town of 7,000 people and I didn't know what she was talking about. She said No i can't help you and hung up. I called both A & W's. I am looking at getting back to Trail where staff are friendly and excellent service.
We were at the drive through for this location three separate occasions in the past 2 weeks and the service was horrible. First time they would not take anyone’s orders until the car at the window had their food and left. We were sitting waiting to order for 15 minutes. The second time we had ordered we were told to drive through the drive through again behind a few cars that were waiting to order just so the person behind us could receive his one apple turnover when we only ordered 3 buddy burgers. This most recent time was the same as the first, waiting 15 mins for our order to even be taken, and when the employee finally spoke to us he was very rude. I love A&W burgers I think they’re some of the best fast food options out there however due to this service I am not impressed at all and will never be coming back.
Rob had some trivia for us giving my wife n I a chance to win 2 free churros. Real fun . Damion was busy back there prepping our delicious food. Always love this A n W .
Kiran is always so friendly and the food is well made.
A&W Penticton is great! Kiran always greats me with a smile and a very positive attitude. The service is always quick & very friendly. Food is consistently delicious and inside is always clean. Great staff, great food!
ROB at this main street A & W drive through was an absolute pleasure to do business with today! I had just finished a long day, I wasn't feeling the greatest and he was so friendly and efficient taking my order but most importantly he made me laugh. I really appreciated that personable, engaged type of customer service. Thank you for the extraordinary service with a smile!
Atmosphere: 5
Food: 5
Service: 5
We go to A&W quite often and every time we have a great experience. Jaspreet, Shrijana, Sherry and Simran are the nicest employees around! Amazing staff makes a huge difference and they are the reason we keep returning.
Rob is the best manager there. Super easy to talk to
Atmosphere: 3
Food: 5
Service: 5
Thanks to the girl in the glasses who loaded me up with extra fries and fresh coffee 20 minutes before closing. A&W rocks anywhere (YumYum), but the staff at the Penticton Main St & Duncan Ave location always put in the extra effort.
Atmosphere: 5
Food: 5
Service: 5
Always so nice friendly, and remembers our conversations from previous visits
Food: 5
Service: 5
Great $4.99 Burger 🍔 😋
Restaurantji Recommends
The food taste is good but the staff is rude behaviour.
Vegetarian options: Masala veggie
This is a well run restaurant with staff that cares. Kiranjot gave us excellent friendly service.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Teen Burger
One of the employees at the 1402 Main Street location in Penticton BC..... Kiren was extremely helpful when I mentioned there wasn't a coupon available in the most recent coupon book for an individual Bacon & Egger combo. She provided me the order at the coupon price without hesitation. I am a low income disabled senior on a limited income so I was very pleased with this excellent service from this young woman. She is a very polite, friendly and caring person who went the extra mile to assist me. More people like her are needed in the fast food industry. My experience at this location was superb as far as customer service is concerned. I love that I can get a breakfast sandwich combo with hash browns....not fries....any time of the day not like at other fast food restaurants that only serve hash browns until 11am or worse yet no breakfast items after 10:30 am. I like to have the egg cooked a little softer but I forgot to specify that so the egg was a little too overcooked for my liking. Next time I will remember to ask for that. Great job and keep up the good work Kiren!!
Parking: There is a handicap spot but I have difficulty lifting my legs up to the curb in front of the spot so have to go to the back of the area to have comfortable access to walk.
Wheelchair accessibility: There was a gentleman who came in the store when we were dining in who was in a wheelchair. It looked like he was able to access the store relatively easily.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Teen Burger, Onion Rings, Poutine
I came to the store and waited for 10 mins at the front with no line up for someone to take my order. The three employees (2 boys 1 girl) saw me and just ignored so rudely. I usually come to this a&w in town but this was my worst experience ever. The girl was not trained well to understand a no modification burger I was ordering & I ask her to put burgers in different bags but she ended up putting them in a same bag. Inordinately untrained & Poor staff !!!!!!
Atmosphere: 1
Food: 3
Service: 1
I am at the Penticton Hospital for a procedure. I am fond of Beyond Burgers due to diabetes type 2. I asked the girl on the phone if they deliver? She said Door Dash and some other delivery options. I explained that I am from a small town of 7,000 people and I didn't know what she was talking about. She said No i can't help you and hung up.
I called both A & W's. I am looking at getting back to Trail where staff are friendly and excellent service.
Service: 1
Loading...