If you have no where to be for the next 4 hours and enjoy dry, bland food and not seeing your server ever, then by all means.
Micheal McKinnon
The service was awesome, our waitress Miysha was an absolute sweetheart, our food was really good and the prices were reasonable as well. 5*
Josiah Teigen
My go to spot for pasta when I get a pasta craving š.. definitely recommend the carbonara at least a couple times a month lol. And they have good beer selection from around the area
John Smith
Just had a steak dinner. Steak was cold tough. The waitress was rude .because i did not leave a big TIP .she No please thank you I will never return to this restaurant.
Geraldine Sookorukoff
It was my husbands Birthday and he got his spaghetti dinner for free.
Kat Atomic
Great service, great place to have a birthday or just to feed the need for pasta. Nice for a first date or 101st date. Server was friendly but didn't hover, worked hard to get us our fussy bits. I hope nothing changes.
Marlen Nerland
Hands down best pasta and sauces that I have had in ages. The atmosphere is just perfect, from the time you walk in you feel like you are at a Mom & Pop restaurant. Our server was new and still training, she was really great. On the ball and a sence of humor as well. The food, I couldn't stop telling everyone how amazing it was. We didn't even get through half of our mains and three of us shared an appy. The Pasta Factory will be our definite go to everytime we are heading out for lunch or dinner in Penticton.
Rajat Bansal
Worst customer service iāve ever seen in my entire lifetime. Me and my friend came around 6pm today (7th April) and stayed for about 2 hours or so. There were two servers working in the evening today and the younger one of them served us. When i asked her if she can explain a menu item to me, she replied āokay, so you want thatā i told her iām just asking what exactly is that dish. she literally spoke the name of it and after requesting almost twice that if she could explain more, she had an angry look on her face while she explained it. The server would literally throw our order at the table. It was the first time we went there and my friend was super embarrassed that he took me to that restaurant because i came to penticton to visit him. The food was pretty decent but unfortunately the service was terrible. I think the owner or the management really needs to look after their staffās dealing with the customer. It seemed a pretty good restaurant to me and iām sure it must have a good reputation too but a single staff member with that kind of attitude can ruin the whole experience. I myself work for a customer service position and iād do anything to go above and beyond the expectations of our customers and i know that if someoneās using their hard earned money atleast they expect you to be nice to them. She works there by choice, and not by force. She really needs some good training regarding customer service etiquettes else probably she should quit working there and help the restaurant keep its reputation. Our order totalled around $74. Even after being served like that, my friend still added a $5 tip for her assuming she might have had a bad day or something. The other server did made our experience a lot better by wrapping up our leftover lasagna in a to-go box. Our server didnāt even cared to do that even when we stopped eating and that we literally waited for her to stop by when she kept passing by us, ignoring even our hand gestures for help. We wonāt be back but i really hope that no other customers get to experience this. Management please respond to this. Thanks
Wing Chen
Food's decent, price is decent, very large portion you won't leave the restaurant hungry. Lots of gluten free options if required.
Taylor Phillips
We love going to The Pasta Factory, love the food but the service last time left us pretty disappointed. We sat for almost 15 minutes before being asked if anyone had come over to us which they hadnāt. When our server did come over she seemed less than impressed to have to serve us, no acknowledgment or apology for the wait. Besides taking our order and dropping off our food she did not come back to the table once. The restaurant was not busy which if it was I could justify this level of service. Very disappointed to have this experience at a restaurant we enjoy.
Absolutely loved this place! Brisket Mac was delish! And the staff was so amazing and kind !! Canāt wait to come back!
Jason Cox
Stopping for lunch, the Chicago style Italian Beef Sandwich has the kind of deep and complex flavour that will revisit me in my dreams. Fantastic, quick lunch break in the middle of my workday!
Ryan Hiob
One of the best steaks I've ever had, and amazing service. Please come here!
Edit. Booked reservations and came to town for valentines day, apparently they had our reservation on paper but not in the computer, so when we arrived for the reservation time, we were turned away.
To give a second chance, we came back the next day, and the food was mediocre. While I still think they deserve praise for my first visit, this experience was pretty much bottom of the barrel for me. Super unfortunate.
Adam Forest
I recently dined at the Pasta Factory, and while I had hoped for a memorable experience, unfortunately, it fell short of expectations. Dining out should be a special occasion, but the service and atmosphere left much to be desired.
Upon entering, I noticed a sign asking guests to wait to be seated. I patiently waited for about five minutes before a waitress approached. Instead of a warm greeting, she abruptly asked, āWhat do you want?ā which immediately made me feel like an inconvenience rather than a welcomed guest. I requested a table for one and was initially led to a tall table. When I politely asked for a normal-sized table instead, her visible frustration was discouraging. She did accommodate my request, seating me at a table at the back of the restaurant, but the interaction set a negative tone for the meal.
I ordered a large Caesar salad, which arrived about 10 minutes later. While the food itself was decent, the service lacked the warmth and attentiveness that can elevate a dining experience. After my meal was served, no one checked in to see if everything was okay or if I needed anything else. This lack of engagement made the experience feel impersonal and rushed.
I also noticed that the rest of the staff seemed similarly disengaged, which made me wonder if this is part of the restaurantās culture or if thereās a need for a refresher on customer service etiquette. Friendly and attentive staff can make a significant difference in how enjoyable a meal feels, and unfortunately, that element was missing here.
Overall, I would rate my experience 2 out of 5 stars. While the food was acceptable, the service and atmosphere didnāt meet the standards I expect when dining out. I hope this feedback helps the restaurant improve, as I believe small changes in attitude and attentiveness could make a big difference for future guests.
kaitlynn h
Delicious! Great portions! The crab/spinach dip is soo good. I ordered the carbonara and added lobster. They bring it out with lots of sauce which is what I love.
If you have no where to be for the next 4 hours and enjoy dry, bland food and not seeing your server ever, then by all means.
The service was awesome, our waitress Miysha was an absolute sweetheart, our food was really good and the prices were reasonable as well. 5*
My go to spot for pasta when I get a pasta craving š..
definitely recommend the carbonara
at least a couple times a month lol.
And they have good beer selection from around the area
Just had a steak dinner. Steak was cold tough.
The waitress was rude .because i did not leave a big TIP .she No please thank you
I will never return to this restaurant.
It was my husbands Birthday and he got his spaghetti dinner for free.
Great service, great place to have a birthday or just to feed the need for pasta. Nice for a first date or 101st date. Server was friendly but didn't hover, worked hard to get us our fussy bits. I hope nothing changes.
Hands down best pasta and sauces that I have had in ages.
The atmosphere is just perfect, from the time you walk in you feel like you are at a Mom & Pop restaurant.
Our server was new and still training, she was really great. On the ball and a sence of humor as well.
The food, I couldn't stop telling everyone how amazing it was. We didn't even get through half of our mains and three of us shared an appy.
The Pasta Factory will be our definite go to everytime we are heading out for lunch or dinner in Penticton.
Worst customer service iāve ever seen in my entire lifetime. Me and my friend came around 6pm today (7th April) and stayed for about 2 hours or so. There were two servers working in the evening today and the younger one of them served us. When i asked her if she can explain a menu item to me, she replied āokay, so you want thatā i told her iām just asking what exactly is that dish. she literally spoke the name of it and after requesting almost twice that if she could explain more, she had an angry look on her face while she explained it. The server would literally throw our order at the table. It was the first time we went there and my friend was super embarrassed that he took me to that restaurant because i came to penticton to visit him. The food was pretty decent but unfortunately the service was terrible. I think the owner or the management really needs to look after their staffās dealing with the customer. It seemed a pretty good restaurant to me and iām sure it must have a good reputation too but a single staff member with that kind of attitude can ruin the whole experience. I myself work for a customer service position and iād do anything to go above and beyond the expectations of our customers and i know that if someoneās using their hard earned money atleast they expect you to be nice to them. She works there by choice, and not by force. She really needs some good training regarding customer service etiquettes else probably she should quit working there and help the restaurant keep its reputation.
Our order totalled around $74. Even after being served like that, my friend still added a $5 tip for her assuming she might have had a bad day or something.
The other server did made our experience a lot better by wrapping up our leftover lasagna in a to-go box. Our server didnāt even cared to do that even when we stopped eating and that we literally waited for her to stop by when she kept passing by us, ignoring even our hand gestures for help.
We wonāt be back but i really hope that no other customers get to experience this.
Management please respond to this.
Thanks
Food's decent, price is decent, very large portion you won't leave the restaurant hungry. Lots of gluten free options if required.
We love going to The Pasta Factory, love the food but the service last time left us pretty disappointed. We sat for almost 15 minutes before being asked if anyone had come over to us which they hadnāt. When our server did come over she seemed less than impressed to have to serve us, no acknowledgment or apology for the wait. Besides taking our order and dropping off our food she did not come back to the table once. The restaurant was not busy which if it was I could justify this level of service. Very disappointed to have this experience at a restaurant we enjoy.
Restaurantji Recommends
Absolutely loved this place!
Brisket Mac was delish! And the staff was so amazing and kind !! Canāt wait to come back!
Stopping for lunch, the Chicago style Italian Beef Sandwich has the kind of deep and complex flavour that will revisit me in my dreams. Fantastic, quick lunch break in the middle of my workday!
One of the best steaks I've ever had, and amazing service. Please come here!
Edit. Booked reservations and came to town for valentines day, apparently they had our reservation on paper but not in the computer, so when we arrived for the reservation time, we were turned away.
To give a second chance, we came back the next day, and the food was mediocre. While I still think they deserve praise for my first visit, this experience was pretty much bottom of the barrel for me. Super unfortunate.
I recently dined at the Pasta Factory, and while I had hoped for a memorable experience, unfortunately, it fell short of expectations. Dining out should be a special occasion, but the service and atmosphere left much to be desired.
Upon entering, I noticed a sign asking guests to wait to be seated. I patiently waited for about five minutes before a waitress approached. Instead of a warm greeting, she abruptly asked, āWhat do you want?ā which immediately made me feel like an inconvenience rather than a welcomed guest. I requested a table for one and was initially led to a tall table. When I politely asked for a normal-sized table instead, her visible frustration was discouraging. She did accommodate my request, seating me at a table at the back of the restaurant, but the interaction set a negative tone for the meal.
I ordered a large Caesar salad, which arrived about 10 minutes later. While the food itself was decent, the service lacked the warmth and attentiveness that can elevate a dining experience. After my meal was served, no one checked in to see if everything was okay or if I needed anything else. This lack of engagement made the experience feel impersonal and rushed.
I also noticed that the rest of the staff seemed similarly disengaged, which made me wonder if this is part of the restaurantās culture or if thereās a need for a refresher on customer service etiquette. Friendly and attentive staff can make a significant difference in how enjoyable a meal feels, and unfortunately, that element was missing here.
Overall, I would rate my experience 2 out of 5 stars. While the food was acceptable, the service and atmosphere didnāt meet the standards I expect when dining out. I hope this feedback helps the restaurant improve, as I believe small changes in attitude and attentiveness could make a big difference for future guests.
Delicious! Great portions! The crab/spinach dip is soo good. I ordered the carbonara and added lobster. They bring it out with lots of sauce which is what I love.
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