Food is good but the manager/staff attitude is awful, terrible service i’ve ever had in my life
Atmosphere: 1
Service: 1
Conie
NEVER COME TO THIS PLACE AGAIN, NEVER AGAIN!
We supposedly went there to celebrate my birthday, my friends arrived early. They ordered appetizer first, the owner/server is very rude and told my friends that there a lot of people and they need their table. My friend stayed because they knew I love sushi. The owner keeps hassling them. Hearing those words made me feel sorry that they experienced that bad treatment because of me. I would like to leave but my husband ask me to stay.
I asked the owner that I need more table for 2 people, and still waiting for 2 friends, she said as soon there is available table, she will save it for me and I agree.
One table became available and trying to get it because my other friends will come anytime. They give it to another customer that just came in. I said we will moved to other restaurant but the owner was trying to explain her side and stop us to leave and started to be rude. I explained that she did not keep her words to me. I am done to her drama and her rude attitude.
I read your lowest review and you never accept your wrong and negative comment/ bad attitude. I suggest that you need to go for customer service training so that you know how to handle customer complain and not saying excuses and blah blah. We have a right to move to other restaurant. why stopping us and made a scene and then you were saying that when we left the customers apologize with you in our behalf??? Because you told them was pure LIES.
TRUTH WILL SET YOU FREE.
Atmosphere: 1
Food: 1
Service: 1
Ma. Erica
Very rude manager/owner just ruin our friend’s bday! She hassled us on everything, we just sat down and started to asked how long we are gonna start and she said will wait for another table to since we are adding 2 persons more and she didn’t keep her word very pushy, rude and bossy ruin our day! Bad service!!
Atmosphere: 1
Food: 1
Service: 1
Min Lin
Owner and service is super nice .
Atmosphere: 5
Food: 4
Service: 5
Jess
Food is so good! Great customer service and tasted great! Been coming here for 4 years and it hasn't gone down in quality since the start!
Atmosphere: 5
Food: 5
Service: 5
Amanda Burnett
A very fun place, with awesome food and top notch service. Our server was so kind and even though they were really busy, everything was really quick. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Alexis Andres Garcia Serna
Super friendly, food was delicious, my toddler burn his hand with a hot dish and the staff ran out to help us brought us ice napkins they gave him candies and mini rolls so he could chill, super appreciated all the help, 5 stars staff they were supper good with us will definitely come back next time I’m in penticton
Atmosphere: 5
Food: 5
Service: 5
Natasha Mackenzie
The BEST experience! We've been 2ce with the kids, it's super kid friendly, they surprised us spring rolls on the house, so many smiles, clean friendly and DELICIOUS. My kids ask to go all the time, too bad we live out of town. We will be back everytime we pass through guaranteed 🫶
Atmosphere: 5
Food: 5
Service: 5
Siu Bao Bao
Delicious food, excellent atmosphere and excellent service!
Atmosphere: 5
Food: 5
Service: 5
S Rut
Holy fast service! What a lovely find, tucked away just off Main Street. Lots of variety on the menu & great food!!!
I travel from Kelowna for the food and it’s always worth it.
Atmosphere: 5
Food: 5
Service: 4
henry jew
The rice in nigiri was the worst I've had. Its texture was hard. Tempura was overdone and very greasy
Atmosphere: 4
Food: 2
Service: 5
A R
Very disappointed tonight. Tempura was over cooked and greasy. Rice on all sushi was hard and warm rice.
Atmosphere: 5
Food: 2
Service: 5
Reggie Peat
The best sushi in penticton hands down
Atmosphere: 5
Food: 5
Service: 5
Xenia G
Went out with a toddler for the first time not knowing what to expect and were pleasantly surprised. The staff were very attentive, getting us extra napkins, water, extra utensils for the baby, before we could even think about it. The food was excellent, even the picky toddler enjoyed it. The bathrooms are well equipped with a change table. Had to leave quickly (as these things go) and the staff obliged with a quick turnaround. Everything was perfect (or as perfect as can be with a little human).
Food is good but the manager/staff attitude is awful, terrible service i’ve ever had in my life
Atmosphere: 1
Service: 1
NEVER COME TO THIS PLACE AGAIN, NEVER AGAIN!
We supposedly went there to celebrate my birthday, my friends arrived early. They ordered appetizer first, the owner/server is very rude and told my friends that there a lot of people and they need their table. My friend stayed because they knew I love sushi. The owner keeps hassling them. Hearing those words made me feel sorry that they experienced that bad treatment because of me. I would like to leave but my husband ask me to stay.
I asked the owner that I need more table for 2 people, and still waiting for 2 friends, she said as soon there is available table, she will save it for me and I agree.
One table became available and trying to get it because my other friends will come anytime. They give it to another customer that just came in. I said we will moved to other restaurant but the owner was trying to explain her side and stop us to leave and started to be rude. I explained that she did not keep her words to me. I am done to her drama and her rude attitude.
I read your lowest review and you never accept your wrong and negative comment/ bad attitude. I suggest that you need to go for customer service training so that you know how to handle customer complain and not saying excuses and blah blah. We have a right to move to other restaurant. why stopping us and made a scene and then you were saying that when we left the customers apologize with you in our behalf??? Because you told them was pure LIES.
TRUTH WILL SET YOU FREE.
Atmosphere: 1
Food: 1
Service: 1
Very rude manager/owner just ruin our friend’s bday! She hassled us on everything, we just sat down and started to asked how long we are gonna start and she said will wait for another table to since we are adding 2 persons more and she didn’t keep her word very pushy, rude and bossy ruin our day! Bad service!!
Atmosphere: 1
Food: 1
Service: 1
Owner and service is super nice .
Atmosphere: 5
Food: 4
Service: 5
Food is so good! Great customer service and tasted great! Been coming here for 4 years and it hasn't gone down in quality since the start!
Atmosphere: 5
Food: 5
Service: 5
A very fun place, with awesome food and top notch service. Our server was so kind and even though they were really busy, everything was really quick. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Super friendly, food was delicious, my toddler burn his hand with a hot dish and the staff ran out to help us brought us ice napkins they gave him candies and mini rolls so he could chill, super appreciated all the help, 5 stars staff they were supper good with us will definitely come back next time I’m in penticton
Atmosphere: 5
Food: 5
Service: 5
The BEST experience! We've been 2ce with the kids, it's super kid friendly, they surprised us spring rolls on the house, so many smiles, clean friendly and DELICIOUS. My kids ask to go all the time, too bad we live out of town. We will be back everytime we pass through guaranteed 🫶
Atmosphere: 5
Food: 5
Service: 5
Delicious food, excellent atmosphere and excellent service!
Atmosphere: 5
Food: 5
Service: 5
Holy fast service! What a lovely find, tucked away just off Main Street. Lots of variety on the menu & great food!!!
Restaurantji Recommends
I travel from Kelowna for the food and it’s always worth it.
Atmosphere: 5
Food: 5
Service: 4
The rice in nigiri was the worst I've had. Its texture was hard. Tempura was overdone and very greasy
Atmosphere: 4
Food: 2
Service: 5
Very disappointed tonight. Tempura was over cooked and greasy. Rice on all sushi was hard and warm rice.
Atmosphere: 5
Food: 2
Service: 5
The best sushi in penticton hands down
Atmosphere: 5
Food: 5
Service: 5
Went out with a toddler for the first time not knowing what to expect and were pleasantly surprised. The staff were very attentive, getting us extra napkins, water, extra utensils for the baby, before we could even think about it. The food was excellent, even the picky toddler enjoyed it. The bathrooms are well equipped with a change table. Had to leave quickly (as these things go) and the staff obliged with a quick turnaround. Everything was perfect (or as perfect as can be with a little human).
Atmosphere: 5
Food: 5
Service: 5
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