The food is great. Sadly, I can't say the same about the customer service and front-of-house (FOH) staff. I went for a romantic dinner with my wife on Sunday, and when we put our names on the waitlist, at least three parties of 5 or more people who arrived after us and put their names too, were accommodated before. They don't follow the First-in, First-out (FIFO) system, so don't expect to get a table in order or if you don't look like a high-profitable customer. I complained to the host about it, and we got attended until then. The same happened with a few other parties waiting.
We ended up waiting 1 hour before getting a table, and once we entered, the restaurant was half empty. Our server gave us bland customer service, and we just interacted with her 3 times; I saw her chatting multiple times with colleagues, and the cherry on top was that after 45 minutes of dining (The policy is that you have 90 minutes of dining), the server gave us the check without us requesting it. I was about to order a dessert and a second drink, but she didn't give me the chance.
We are very disappointed that an award-winning restaurant had such lousy customer service. The food was great; the only people worth a 5-star review were the food runners and the chefs. I don't recommend dining in this place until the FOH staff changes. Take your pizza to go and go to the breweries; you will be treated way better. I will save you a sour moment. Specially for a date night
Pravin Mahtani
EDIT: Just look at the response from the manager. Almost zero concern about serving raw pizza to customers and more concern about the review. Amazing how they can be uncontactable by phone and email but respond almost immediately to a Google review. Shows where their priorities lie. I STRONGLY encourage people to avoid this place. Nobody should be making excuses for serving up something that can give you food poisoning..
Original review: Well, the article about them being the best pizza spot in Canada must've gotten to their heads because they seem to have forgotten the little pizzeria they used to be.
We used to order from here many a times a month and go in for dinners but now, this is the quality you get. Undercooked pizzas with raw dough. Nope, you can't call them. Nope, they don't respond to emails. Well, I did get a response but it was a generic "we don't take reservations". My email was about the raw pizzas they sold me, not making reservations..
Since they are now too important for their Port Moody family and too big of superstars to answer a phone... I will take my money and eat at another pizzeria. I suggest everyone else does so too. One that doesn't serve you raw pizza dough and one that can answer a phone.
Their pizzas are not cheap and while I understand Napoli style pizzas have soggy centers (and that's not my issue), raw dough is dangerous and disgusting!
Atmosphere: 1
Food: 1
Service: 1
Adele Kafer
Food was delicious, atmosphere was lovely and even the decaf coffee was amazing and it never is.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meatball, Pizza
Sal Salvaggio
Unreal experience. Customer Service is on point! The food is true Italian!! I would know, I am actually Italian. Unlike some people posting here.. thanks guys
Atmosphere: 5
Food: 5
Service: 5
Yan H
The signature pizza was incredible, the crushed pistachios on top were truly the soul of the dish. The panna cotta was also delicious, with a pleasantly low level of sweetness.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
Eve Kim
Best pizza ?
Atmosphere: 4
Food: 5
Service: 5
RGB
Really good pizza, wine and drinks. Come early or there is a line up
Atmosphere: 5
Food: 5
Service: 5
Roque Daudt
First time there. Many different pizzas in the menu, the one we ordered was excellent. Beer was cold as it should be, service was friendly and fast, which surprised us because the house was packed. Prices were very reasonable. This place really is a gem. Planning to come back many times to check the other pizzas.
Atmosphere: 4
Food: 5
Service: 5
Catherine
Easily the best true Italian pizza you can get, the service and decor of the place is fantastic! Pizza is authentic and perfectly made. Anyone complaining about “burnt” crusts clearly don’t understand that it’s what happens when a thin pizza goes through a wood burning oven. It’s still delicious as can be! Will be returning!
Came for lunch, table for 1. Was told there would be a 30min wait. Went to the take out window, asked again. This time they had seating at the pizza bar. Ordered a margherita. It was ok. Portions were generous. Server didn’t bring come back to bring water.
Atmosphere: 3
Food: 3
Service: 1
Farrah Jamal
Wanted to love this place..but didn't cut it..will be back to try the pizza.. We didn't have to wait too long on a Friday night..we were seated on the patio, though heated the chairs were not comfortable.. Left our server was friendly and great The potato balls were nice but hot on the outside and dry and not gooey or hot inside, the beef pasta( forgot to take a picture) was dry and disappointing( didn't even eat half of it) the tirimisu was a disappointment the donut balls were amazing but not even orange flavour throughout them all and the Nutella dip did not go well and compliment the product- go back to the Chantilly maybe ?!
Atmosphere: 3
Food: 2
Service: 5
Regielyn Padua
We have been here twice before and Spacca Napoli never disappoints. Once you step in your are surrounded by a rich atmosphere and the smell just takes you to a cozy place. The food is exceptional; fresh top shelf ingredients, beautiful flavors, great portions. The cherry on top of our visit this time though was our server: Left. Attentive, personable, knowledgeable, I could go on. If the food is what brings me in, Left would be the reason I come back. Do yourself a favor and check them out as soon as you can, and bring your friends.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cannoli, Antipasti Special - Suppli, Alla Facciazza
Mike Vallejo
We had a great experience at Space Napoli tonight! The salad and pasta was great, but the best part was the award winning Alla Facciazza pizza!! Highly recommend.
Our server Left was absolutely fantastic, giving us great recommendations and even telling us a backstory of the restaurant!
Highly recommend omens if you are in the area and looking for pizza, or just hungry in general. I would eat here seven days out of the week if I could!
The food is great. Sadly, I can't say the same about the customer service and front-of-house (FOH) staff. I went for a romantic dinner with my wife on Sunday, and when we put our names on the waitlist, at least three parties of 5 or more people who arrived after us and put their names too, were accommodated before. They don't follow the First-in, First-out (FIFO) system, so don't expect to get a table in order or if you don't look like a high-profitable customer. I complained to the host about it, and we got attended until then. The same happened with a few other parties waiting. We ended up waiting 1 hour before getting a table, and once we entered, the restaurant was half empty. Our server gave us bland customer service, and we just interacted with her 3 times; I saw her chatting multiple times with colleagues, and the cherry on top was that after 45 minutes of dining (The policy is that you have 90 minutes of dining), the server gave us the check without us requesting it. I was about to order a dessert and a second drink, but she didn't give me the chance. We are very disappointed that an award-winning restaurant had such lousy customer service. The food was great; the only people worth a 5-star review were the food runners and the chefs. I don't recommend dining in this place until the FOH staff changes. Take your pizza to go and go to the breweries; you will be treated way better. I will save you a sour moment. Specially for a date night
EDIT: Just look at the response from the manager. Almost zero concern about serving raw pizza to customers and more concern about the review. Amazing how they can be uncontactable by phone and email but respond almost immediately to a Google review. Shows where their priorities lie. I STRONGLY encourage people to avoid this place. Nobody should be making excuses for serving up something that can give you food poisoning..
Original review:
Well, the article about them being the best pizza spot in Canada must've gotten to their heads because they seem to have forgotten the little pizzeria they used to be.
We used to order from here many a times a month and go in for dinners but now, this is the quality you get. Undercooked pizzas with raw dough. Nope, you can't call them. Nope, they don't respond to emails. Well, I did get a response but it was a generic "we don't take reservations". My email was about the raw pizzas they sold me, not making reservations..
Since they are now too important for their Port Moody family and too big of superstars to answer a phone... I will take my money and eat at another pizzeria. I suggest everyone else does so too. One that doesn't serve you raw pizza dough and one that can answer a phone.
Their pizzas are not cheap and while I understand Napoli style pizzas have soggy centers (and that's not my issue), raw dough is dangerous and disgusting!
Atmosphere: 1
Food: 1
Service: 1
Food was delicious, atmosphere was lovely and even the decaf coffee was amazing and it never is.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meatball, Pizza
Unreal experience. Customer Service is on point! The food is true Italian!! I would know, I am actually Italian. Unlike some people posting here.. thanks guys
Atmosphere: 5
Food: 5
Service: 5
The signature pizza was incredible, the crushed pistachios on top were truly the soul of the dish. The panna cotta was also delicious, with a pleasantly low level of sweetness.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
Best pizza ?
Atmosphere: 4
Food: 5
Service: 5
Really good pizza, wine and drinks. Come early or there is a line up
Atmosphere: 5
Food: 5
Service: 5
First time there. Many different pizzas in the menu, the one we ordered was excellent. Beer was cold as it should be, service was friendly and fast, which surprised us because the house was packed. Prices were very reasonable. This place really is a gem. Planning to come back many times to check the other pizzas.
Atmosphere: 4
Food: 5
Service: 5
Easily the best true Italian pizza you can get, the service and decor of the place is fantastic! Pizza is authentic and perfectly made. Anyone complaining about “burnt” crusts clearly don’t understand that it’s what happens when a thin pizza goes through a wood burning oven. It’s still delicious as can be! Will be returning!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Truffle Fries, Pizza
Wow. Pizza was so good.
Restaurantji Recommends
Came for lunch, table for 1. Was told there would be a 30min wait. Went to the take out window, asked again. This time they had seating at the pizza bar. Ordered a margherita. It was ok. Portions were generous. Server didn’t bring come back to bring water.
Atmosphere: 3
Food: 3
Service: 1
Wanted to love this place..but didn't cut it..will be back to try the pizza..
We didn't have to wait too long on a Friday night..we were seated on the patio, though heated the chairs were not comfortable..
Left our server was friendly and great
The potato balls were nice but hot on the outside and dry and not gooey or hot inside, the beef pasta( forgot to take a picture) was dry and disappointing( didn't even eat half of it)
the tirimisu was a disappointment
the donut balls were amazing but not even orange flavour throughout them all and the Nutella dip did not go well and compliment the product- go back to the Chantilly maybe ?!
Atmosphere: 3
Food: 2
Service: 5
We have been here twice before and Spacca Napoli never disappoints. Once you step in your are surrounded by a rich atmosphere and the smell just takes you to a cozy place.
The food is exceptional; fresh top shelf ingredients, beautiful flavors, great portions.
The cherry on top of our visit this time though was our server: Left. Attentive, personable, knowledgeable, I could go on. If the food is what brings me in, Left would be the reason I come back. Do yourself a favor and check them out as soon as you can, and bring your friends.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cannoli, Antipasti Special - Suppli, Alla Facciazza
We had a great experience at Space Napoli tonight! The salad and pasta was great, but the best part was the award winning Alla Facciazza pizza!! Highly recommend.
Our server Left was absolutely fantastic, giving us great recommendations and even telling us a backstory of the restaurant!
Highly recommend omens if you are in the area and looking for pizza, or just hungry in general. I would eat here seven days out of the week if I could!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza, Alla Facciazza
Excellent Pizza and pasta. Worth the hype.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
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