Mucho Burrito Fresh Mexican Grill

Terrible customer service. Ordered online and when showed up to pick up order 20 minutes later did not have order and stated would not make toquitos even when not busy because they had none pre made. Did not even provide refund for pre paid online order.

Service: 1

I recently visited Mucho Burrito, and I was thoroughly impressed by both the customer service and the quality of the food. From the moment I walked in, the staff were welcoming, attentive, and eager to assist with any questions about the menu. They were patient as I customized my order and offered great suggestions for toppings and sauces to enhance the flavor.The variety of options available, including vegetarian and healthier choices, is a big plus.

The restaurant was clean, well-organized, and had a pleasant atmosphere, making it an enjoyable place to dine. Overall, I would highly recommend Mucho Burrito to anyone looking for great food and excellent service. I’ll definitely be back!
~Tanu

Atmosphere: 5

Food: 5

Service: 5

mucho burrito PG has great, kind staff that work hard. The quality of the food is always appetizing and fresh. The staff also keep the restaurant neat and tidy. The owner seems to be a great leader with an awesome team. The ingredients are much better than most fast food and is one of the few establishments where the food is worth the money spent. Would highly recommend supporting this business.

Atmosphere: 5

Food: 5

Service: 5

The guy working at cash register is great
but the girl needs some customer service lessons! 1:55pm dec8,24

Atmosphere: 5

Food: 5

Service: 1

Food was terrible. the steak they used was dried out pieces of shrapnel. this place has went down hill

Atmosphere: 3

Food: 1

Service: 3

Server was grouchy, food was good.

Atmosphere: 3

Food: 4

Service: 3

I recently visited this restaurant and was quite disappointed with the experience. The staff was rude and unfriendly. We ordered a veggie quesadilla and churro fries, but the churros were overcooked and extremely hard to bite into. The quesadilla good

What stood out the most was the attitude of the staff. One employee behind the counter was arrogant, not even offering a smile and acting as if we were a burden. There were no instructions provided about the toppings on the quesadilla, and we were charged extra without any explanation.

When we indicated that we wanted to dine in, one of the employees looked at his watch and made a face, which felt very unwelcoming. Overall, it seems that the restaurant really needs to improve on customer service and employee behavior.

I hope they take this feedback to heart for a better experience in the future.

Atmosphere: 1

Food: 4

Service: 1

The service is awful there. The guy didn't greet me or let me know that he was ready to take my order. I proceeded to make my 4 burritos order, and once we got to the protein portion, I asked for steak, and then he told me that they didn't have any. I tasked why he didn't let me know in advance, which he answered: " You didn't tell me." I replied by telling him: " You are supposed to tell me before I order," he responded, " We don't do that here." Please don't eat there. This kind of service is shameful! Last time I go there!

Food: 1

Service: 1

So good

Atmosphere: 5

Food: 5

Service: 5

They char the meat badly, from chicken to the steak. I saw them grilling when I walked in and personally would have thrown it out.

Atmosphere: 4

Food: 2

Service: 3

Decent portions

Atmosphere: 5

Food: 5

Service: 5

Serving station is just really not a nice visual.
Dirty dried serving spoons. And wilty veggies.
I think this place would benefit from a good kitchen clean. I won't eat here again unless I see a clean serving station

Atmosphere: 1

Food: 1

Service: 1

My problem with this mucho burrito is not with the service or restaurant, although my experience with both is average at best. My problem is with the cost and taste of food. I got a mucho burrito with extra meat, cheese, chips, lettuce, and lots of burrito sauce. (Side note, they charged me extra for almost every topping near the end without telling me they added extra of certain toppings) The meat was very dry and didn’t have a ton of flavour. The cheese was cheese, nothing special but I didn’t expect it to be special. The lettuce looked and tasted wilted and old, The chips were fine, and the sauce had very little flavour. Normally when it comes to fast casual food I’ll let poor quality food slide because it’s usually cheap, But this burrito cost 22$! I could go to the red robin across the street, pay the same amount, and get a restaurant quality meal to go, and it would be equally if not more filling than the burrito I got.
Now I understand that not everything I said in this review could be fixed by the restaurant staff and management, the prices of items are an example of that. But why would I or others as consumers go to a restaurant that charges a high amount (which in my opinion overcharged me) for a poor quality product rather than somewhere affordable and tasty?

Atmosphere: 3

Food: 2

Service: 3

I've been here several times and it did not disappoint! The food quality is always reasonable. Staff are friendly and there is short waiting times. Food portion is always big enough! It definitely is a great place for a quick high quality mexican food.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Tacos

I had a fantastic meal at this laid-back place where the salsa was incredibly fresh and the quesadilla was perfectly cheesy. The atmosphere was comfortable, and the friendly staff made the visit even more enjoyable.

Atmosphere: 5

Food: 5

Service: 5