We went during the slowest times of the day.. there was no line up, but my steeped tea double double tastes like water. My wife got a habanero wrap it took them 10 minutes to prepare, even though we were the only ones there. When we opened the wrap it was ripped and poorly put together. Terrible service, we were the only people in line.
Atmosphere: 1
Food: 1
Service: 1
Tendous Boba
employees were very rude, i asked if i could use my points for a london fog and she said yes. she tried to get me to pay for it when i was trying to use my points and she said ‘it doesn’t work for that’ when she just said i could. so i got a coffee instead. while i was waiting a couple of girls behind the counter were glaring at my friend and i. poor customer service.
Service: 1
Chloe Nelson
I asked for my most basic and typical order (I get it every time I go to Tim’s) of a bagel with cream cheese and a small iced Capp. The worker asked me if I wanted light cream cheese THREE times, every time I said no just regular until I gave up and let her give me light. After already standing there for ages trying to explain my cream cheese she typed in 2 small ice Capps and I said I just wanted one. She then proceeded to accidentally erase my entire order and retype it all in. She asked me if I wanted butter on my bagel (?♀️) I said nope cream cheese. I got my bagel and it was PLAIN just toasted with nothing on it and I had to ask the winter to please put cream cheese on it. Weirdest Tim Hortons experience ever, and no apologies or anything just confusion and weird anger I felt from the workers over why I thought were pretty reasonable requests.
Atmosphere: 2
Food: 4
Service: 2
Elizabeth Henyu
Just look at the picture. What the heck, we both ordered an original ice coffees and one is so bad like why they rushing for no reason.
Atmosphere: 2
Food: 3
Service: 2
Dareius Mb
Didn't ask for a tip and just took what ever I had and just toke what every they
Atmosphere: 3
Food: 5
Service: 2
Jennifer dela cruz
I hate giving complains esp. in food industry coz ive been also working in same setting... but this tim hortons in pine center mall push beyond my limit, all my collegues also started not buying anything from this store first and always one and only reason is the service that they rendered to the customer "VERY VERY BAD!!!!" Today I encounter 2 scenario aside from what i have experience from everyday buying coffee to them... the small indian and i believe the manager is very rude, the old ladies customer just confirming to them if that order is really their order and then this manager shout and tell them with poker face and rolling eyes! why she cant even tell to the customer nicely??? Is this really how you deliver your customer service????? You as a manager you should know how to handle that situation and knowing your staff will following your service.. And then when i order to her, and admit it that i order or tell her wrongly instead of correcting me she just laugh and even have the nerve to tell to his collegue and then started to laugh??? Wt??? You should not laugh to your customer like that you can just clarify my order coz you got confuse right??? last time also before closing me and my friends like to buy coffee from them and knowing that they will close or they will take last order by 5:30. We will ordering to them and its only around 5pm their faces becomes black like they want to eat all the customers in the line.. starting today me and my friends decided to grab some food and drinks in tim hortons massey... with this kind of service that they will delivered is not worth it!
Atmosphere: 1
Food: 1
Service: 1
raymondl636
I ordered a bagel with cream cheese. When I opened the packaging, I saw no cream cheese. I opened the bagel and it contained the thinnest layer of cream cheese possible. This is disgrace. I will eat elsewhere.
Google user
Very bad customer service no thank you or good morning last time I go there very unhappy staff I eill go across the street
J j Smith
Very bad customer service no thank you or good morning last time I go there very unhappy staff I eill go across the
Atmosphere: 1
Food: 3
Service: 1
D S
Worlds slowest Timmies. Every morning I join the line with 20-25 minutes to spare before I go to work in the same mall. Every morning I leave the line without my coffee and bagel because of the incredibly slow service.
I orrders a drink and one of them called me weird for ordring it so i dont order there anymore
Velvet Thunder
Make sure to call aheadThey literally never have anything. Garbage management.
michaelaZ8145VG
I went through drive-thru today and received the wrong sandwich. I had asked for sausage and egg on a English Muffin and received bacon and egg on a English Muffin. This may seem like no big deal but due to a medical condition I cannot eat bacon. I was not impressed! I called back to get it corrected but nobody would answer their phones, so I'm writing this review instead. I won't be going to this Tim Hortons again as they seem to give you whatever.
Jory Gairdner
Today I ordered on my app, 2 medium Ice Caps, and i asked one of my friends with me if they dont mind waiting for our icecaps while i just check out Garage, i come back 10 min after and he doesnt have the ice caps, and he says there has been one and other ones but not the right sizes. So i go up and say i have a mobile order, no apologies or anything, i show her my order and that i ordered it at 11:47, and that current time was 11:57. Only thing that happens is she says "oh she will make it now". I get it, lunch rush is very busy, but i work at tim hortons too and that is unacceptable. What order comes in first is made first. No exceptions, and when you do what they did, you apologize and hand out a coffee promise, then make their order, that is the tim hortons procedure for that.
We went during the slowest times of the day.. there was no line up, but my steeped tea double double tastes like water. My wife got a habanero wrap it took them 10 minutes to prepare, even though we were the only ones there. When we opened the wrap it was ripped and poorly put together. Terrible service, we were the only people in line.
Atmosphere: 1
Food: 1
Service: 1
employees were very rude, i asked if i could use my points for a london fog and she said yes. she tried to get me to pay for it when i was trying to use my points and she said ‘it doesn’t work for that’ when she just said i could. so i got a coffee instead. while i was waiting a couple of girls behind the counter were glaring at my friend and i. poor customer service.
Service: 1
I asked for my most basic and typical order (I get it every time I go to Tim’s) of a bagel with cream cheese and a small iced Capp. The worker asked me if I wanted light cream cheese THREE times, every time I said no just regular until I gave up and let her give me light. After already standing there for ages trying to explain my cream cheese she typed in 2 small ice Capps and I said I just wanted one. She then proceeded to accidentally erase my entire order and retype it all in. She asked me if I wanted butter on my bagel (?♀️) I said nope cream cheese. I got my bagel and it was PLAIN just toasted with nothing on it and I had to ask the winter to please put cream cheese on it. Weirdest Tim Hortons experience ever, and no apologies or anything just confusion and weird anger I felt from the workers over why I thought were pretty reasonable requests.
Atmosphere: 2
Food: 4
Service: 2
Just look at the picture. What the heck, we both ordered an original ice coffees and one is so bad like why they rushing for no reason.
Atmosphere: 2
Food: 3
Service: 2
Didn't ask for a tip and just took what ever I had and just toke what every they
Atmosphere: 3
Food: 5
Service: 2
I hate giving complains esp. in food industry coz ive been also working in same setting... but this tim hortons in pine center mall push beyond my limit, all my collegues also started not buying anything from this store first and always one and only reason is the service that they rendered to the customer "VERY VERY BAD!!!!" Today I encounter 2 scenario aside from what i have experience from everyday buying coffee to them... the small indian and i believe the manager is very rude, the old ladies customer just confirming to them if that order is really their order and then this manager shout and tell them with poker face and rolling eyes! why she cant even tell to the customer nicely??? Is this really how you deliver your customer service????? You as a manager you should know how to handle that situation and knowing your staff will following your service.. And then when i order to her, and admit it that i order or tell her wrongly instead of correcting me she just laugh and even have the nerve to tell to his collegue and then started to laugh??? Wt??? You should not laugh to your customer like that you can just clarify my order coz you got confuse right??? last time also before closing me and my friends like to buy coffee from them and knowing that they will close or they will take last order by 5:30. We will ordering to them and its only around 5pm their faces becomes black like they want to eat all the customers in the line.. starting today me and my friends decided to grab some food and drinks in tim hortons massey... with this kind of service that they will delivered is not worth it!
Atmosphere: 1
Food: 1
Service: 1
I ordered a bagel with cream cheese. When I opened the packaging, I saw no cream cheese. I opened the bagel and it contained the thinnest layer of cream cheese possible. This is disgrace. I will eat elsewhere.
Very bad customer service no thank you or good morning last time I go there very unhappy staff I eill go across the street
Very bad customer service no thank you or good morning last time I go there very unhappy staff I eill go across the
Atmosphere: 1
Food: 3
Service: 1
Worlds slowest Timmies. Every morning I join the line with 20-25 minutes to spare before I go to work in the same mall. Every morning I leave the line without my coffee and bagel because of the incredibly slow service.
Restaurantji Recommends
Speedy service. Pleasant staff.
I orrders a drink and one of them called me weird for ordring it so i dont order there anymore
Make sure to call aheadThey literally never have anything. Garbage management.
I went through drive-thru today and received the wrong sandwich. I had asked for sausage and egg on a English Muffin and received bacon and egg on a English Muffin. This may seem like no big deal but due to a medical condition I cannot eat bacon. I was not impressed! I called back to get it corrected but nobody would answer their phones, so I'm writing this review instead. I won't be going to this Tim Hortons again as they seem to give you whatever.
Today I ordered on my app, 2 medium Ice Caps, and i asked one of my friends with me if they dont mind waiting for our icecaps while i just check out Garage, i come back 10 min after and he doesnt have the ice caps, and he says there has been one and other ones but not the right sizes. So i go up and say i have a mobile order, no apologies or anything, i show her my order and that i ordered it at 11:47, and that current time was 11:57. Only thing that happens is she says "oh she will make it now". I get it, lunch rush is very busy, but i work at tim hortons too and that is unacceptable. What order comes in first is made first. No exceptions, and when you do what they did, you apologize and hand out a coffee promise, then make their order, that is the tim hortons procedure for that.