Burger King

11388 Steveston Hwy, Richmond
(604) 277-1818

Recent Reviews

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Mike Adams

It should be against the law for them to sell breakfast sandwiches. Cold sponge of a bun. Fake cold egg. Sausage patty was regular. 7-11 has a better sandwich. I want my money back

Atmosphere: 2

Food: 1

Service: 2

TRW

Service is awful !!! Staff could care less about what you're doing. On my way to work wanted some burgers 3-4 staff just wondering around couldn't be bothered getting my order. So I just left. I would not recommend this place to anyone. I'm sure they'll just call me racist because I just wanted some service before heading to work. Absolute joke.

Service: 1

daodaomap

I ordered something from the uber, but they sent me less than I requested. They haven't answered my calls.

Atmosphere: 1

Food: 1

Service: 1

J JJ

A lot of the times on whopper Wednesdays its very clear the burgers are pre made way to early because right when I receive it it's cold. Nobody wants to pay for a cold burger

Atmosphere: 1

Food: 1

Service: 2

Kevin Yulo

Even with 4 staff available it took 15 minutes to get my order and many guests were served before me. I had to go back up to the counter to get progress done.

Atmosphere: 1

Food: 1

Service: 1

Farshid SF

This branch offered a really good experience. The burgers were fresh, well-made, and nicely balanced, with soft buns and good-quality ingredients. The order was prepared quickly, and the staff were polite and professional. The place was clean and well organized, and compared to other branches of this brand, this one clearly stands out. I would definitely order from this location again.

Atmosphere: 5

Food: 5

Service: 5

Harri Rauma

APP sent me to the wrong address 30 kM's appart. Restaurant made it regardless. Great service.

Atmosphere: 5

Food: 5

Service: 5

Qing Wang

One of the particular staffs is not polite nor friendly. She has no patience and her attitude is really bad and unprofessional.

I made 2 orders tonight. One on app and one in store with a order#7 &10. For #7, I levelled it up to a half fries and half onion ring mixed in the combo. I waited in store for pick-up around 20 mins and in between I saw quite a few orders after me had got their food. By the time, I got my order the fries is wrong without the mix of onion rings. I asked the lady and she asked to wait impatiently as if I disturbed her work. After 5 mins, she just took a few onion rings and throw them in the bag which contains all the order. When I questioned her why she throw them in without pack them properly, she told me because I did not purchase a bag for those onion rings. A big surprise to me that I have to purchase a different bag for the half fries and half onion ring I ordered in a combo! 🤔😡

Atmosphere: 1

Food: 2

Service: 1

KK RR

★☆☆☆☆
The store showed as open 24h. But when I arrived today around 11PM, all three doors were locked. I knocked on every door and a window and waited nearly 10 minutes in the cold; a staff member inside heard me but ignored me. When someone finally handed me the order, the food were cold. Misleading opening hours and very poor service — I won't be returning.

Atmosphere: 1

Food: 1

Service: 1

Kitty

This was one of the most disappointing experiences I’ve had at this location. I waited over 15 minutes in line before placing my order, only to be met with side-eye and attitude from the cashier. Overall, the service here was extremely poor, and this has been one of the worst Burger King locations I’ve visited.

Service: 1

Dinora Carmona

I placed an order, and my food took 2 hours to be delivered. Then, I contacted customer service to request a refund. What they did was, they offered me $5 discount for next time.
What a clown.

Atmosphere: 1

Food: 1

Service: 1

Jim Lee

nice staff . always smiling to my kids

Atmosphere: 3

Food: 5

Service: 5

Intel Lenovo

October 24 2025 at 1:15 PM.

WORST RESTAURANT SERVICE IN 50 years of being alive.

Fries cold.

Whopper cold.

Waited 10 minutes to order.

Waited an additional 25 minutes to receive my cold food.

Extremely service.

Incompetent staff.

NOBODY SHOULD EVER GO TO THIS LOCATION EVER.

THEY SHOULD SHUT IT DOWN.

PATHETIC.

Atmosphere: 1

Food: 1

Service: 1

Kattzkie

I always eat here with my family after my kid’s martial arts. Today there’s a not so friendly staff. I asked for ketchup and fork and spoon so I can cut my kid’s nuggets. She tossed me those, and gave me side eye. Girl I asked you nicely and said thank you. Is it hard to be polite? Or just don’t give me a side eye. Poker face is better. LOL

Atmosphere: 4

Food: 5

Service: 3

Hung Nguyen

Nice services

Atmosphere: 5

Food: 5

Service: 5

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