Absolutely disgusting. I’ve been a loyal customer at this location for years. I used to live in Richmond and I’ve always trusted their drinks. But today was a complete nightmare.
On my way to pick up my parents, I decided to stop by for a drink like I’ve done countless times before. To my absolute horror, I discovered a dead fly in my mouth and even worse, I bit into it before realizing. The shock and disgust I felt in that moment is hard to put into words. It completely ruined my day and turned my stomach.
This is beyond unacceptable. It’s not just gross it’s a serious health hazard and reflects an alarming lack of hygiene and food safety at this location. I expected better from a brand I’ve supported for years.
Steph Woods
They get my order wrong like 1/3 times it’s so annoying! 🙄 ask for no boba they put boba, ask for lychee they put boba. Why they can’t retain competent staff I don’t know
Jaylien Kay
This is my new favorite go-to for bubble tea. They had Earl Grey Milk bubble tea and it was divine. Don't miss any of the Chatime locations!
Annie Zheng
Pretty fire
rebecca huang
The taste is terrible. Go try the REAL Chinese milk tea.
Richard Nguyen
Go here almost too much but love my bubble tea
edward T
I went there to buy 1L promo. The guy that made my drink clearly does not know how to make drinks or understand english. I asked for less ice. The guy gave me 3/4 of a cup full of ice. Even with normal ice you dont get 3/4 full of ice. You get1/2 a cup of ice.. So the guy dump some of the ice out, adds more tea and top it off with more ice. How does that make sense. Then he ask is this ok. I will definitely not be going there again or anytime other franchies. This guy must be the owner and he dont care about his patrons or the reviews.
9100 Blundel Rd. #450, Richmond, Bc April 28, 2025 at 12:41pm
TAEHWA LEE
The earlgray milk tea is pretty good.
Maggie Chan
Best bubble tea place! My favourite as always but the prices are getting more expensive
Lily Q
The milk tea shop that has been with me for almost 10 years As delicious as ever~
Differences in Service and Product Quality Between Cha Time Blundell Road and Richmond Centre Locations
There is a noticeable difference between the Cha Time experience at Blundell Road and the one at Richmond Centre. At the Blundell Road location, we ordered a large Matcha Strawberry Latte with no ice and 100% sugar. We are frequent customers and always order this specific drink with these instructions. We've consistently observed the strawberry component visibly settled at the bottom of the cup. However, tonight's experience was significantly different and unpleasant. The cashier who served us was exceptionally rude. I politely inquired why the drink lacked the visible strawberry layer, as my youngest daughter enjoys seeing the distinct color separation. The cashier repeatedly insisted she had done nothing wrong. I clarified that I wasn't accusing her of wrongdoing, but simply pointing out the discrepancy. I had witnessed them adding the strawberry to three of the cups, but the fourth appeared to be made with insufficient ingredients. I observed them discussing adding more water to compensate. In short, I expressed my dissatisfaction. The cashier refused to remake the drink or offer a replacement, instead arguing that she had done nothing wrong and saw no reason to do so. I explained that we were unhappy with the product, as it did not match our previous experiences or the advertised presentation. Cha Time is not inexpensive, and we expected to enjoy our purchase. After returning our money, the cashier told us not to return to the store, without offering any apology for the poor customer service. I requested to speak with a manager to escalate the issue. Unfortunately, the cashier identified herself as the manager named Joy and colleague named Caroline. We left, unwilling to waste further time with an unhelpful and rude individual in a supposed management position. We then went to the Cha Time at Richmond Centre. (Please refer to the attached picture and receipt for comparison.) The drinks were exactly the same order. You can decide if my complaint was justified, or if the cashier/manager at Blundell Road was justified in telling us not to return. In contrast, I want to commend the Cha Time at Richmond Centre. They prepared our order correctly, were exceptionally friendly and helpful, and proactively explained the process for placing special orders.
Jie Tong Chiang (Alexis)
There was a commotion while I was there earlier and felt bad for the staff because the customers were behaving unreasonably. :( I really like this location's Chatime despite that. The service I get from here is always incredible! I always get the taro or thai iced milk tea and it's delicious.
Louise Leung
Great service and excellent price! Right now on selected large drinks it's 2 for $10!! Can't beat that!! Got myself the Golden milk tea and roasted milk tea with grass jelly! 😋
Objectively Reviewed
This place is pretty good. Roasted milk tea is very good. They give a reasonable amount of boba. I wish they had 70% of the sweetness level. 50% is not enough, 80% is a bit too sweet for me.
amy cheung
Bad service! The staff, who called herself “Tanya”, didn’t ask for my membership before asking me to pay, after payment she declined to scan my membership for points and told me to email send an email to Chatime to get my points. I asked to speak with the manger, she said manager is not here. I asked for her name and she said she is not allow to give me her name. I’m suspected that is she even allowed to work in Canada? After that, a person that seems to be the manager or owner came out, and said she could redo the transaction and add the membership. What kind of service is this?
Absolutely disgusting. I’ve been a loyal customer at this location for years. I used to live in Richmond and I’ve always trusted their drinks. But today was a complete nightmare.
On my way to pick up my parents, I decided to stop by for a drink like I’ve done countless times before. To my absolute horror, I discovered a dead fly in my mouth and even worse, I bit into it before realizing. The shock and disgust I felt in that moment is hard to put into words. It completely ruined my day and turned my stomach.
This is beyond unacceptable. It’s not just gross it’s a serious health hazard and reflects an alarming lack of hygiene and food safety at this location. I expected better from a brand I’ve supported for years.
They get my order wrong like 1/3 times it’s so annoying! 🙄 ask for no boba they put boba, ask for lychee they put boba. Why they can’t retain competent staff I don’t know
This is my new favorite go-to for bubble tea. They had Earl Grey Milk bubble tea and it was divine. Don't miss any of the Chatime locations!
Pretty fire
The taste is terrible. Go try the REAL Chinese milk tea.
Go here almost too much but love my bubble tea
I went there to buy 1L promo. The guy that made my drink clearly does not know how to make drinks or understand english. I asked for less ice. The guy gave me 3/4 of a cup full of ice. Even with normal ice you dont get 3/4 full of ice. You get1/2 a cup of ice..
So the guy dump some of the ice out, adds more tea and top it off with more ice. How does that make sense. Then he ask is this ok. I will definitely not be going there again or anytime other franchies. This guy must be the owner and he dont care about his patrons or the reviews.
9100 Blundel Rd. #450, Richmond, Bc
April 28, 2025 at 12:41pm
The earlgray milk tea is pretty good.
Best bubble tea place! My favourite as always but the prices are getting more expensive
The milk tea shop that has been with me for almost 10 years
As delicious as ever~
Restaurantji Recommends
Differences in Service and Product Quality Between Cha Time Blundell Road and Richmond Centre Locations
There is a noticeable difference between the Cha Time experience at Blundell Road and the one at Richmond Centre.
At the Blundell Road location, we ordered a large Matcha Strawberry Latte with no ice and 100% sugar. We are frequent customers and always order this specific drink with these instructions. We've consistently observed the strawberry component visibly settled at the bottom of the cup. However, tonight's experience was significantly different and unpleasant. The cashier who served us was exceptionally rude.
I politely inquired why the drink lacked the visible strawberry layer, as my youngest daughter enjoys seeing the distinct color separation. The cashier repeatedly insisted she had done nothing wrong. I clarified that I wasn't accusing her of wrongdoing, but simply pointing out the discrepancy. I had witnessed them adding the strawberry to three of the cups, but the fourth appeared to be made with insufficient ingredients. I observed them discussing adding more water to compensate.
In short, I expressed my dissatisfaction. The cashier refused to remake the drink or offer a replacement, instead arguing that she had done nothing wrong and saw no reason to do so. I explained that we were unhappy with the product, as it did not match our previous experiences or the advertised presentation. Cha Time is not inexpensive, and we expected to enjoy our purchase. After returning our money, the cashier told us not to return to the store, without offering any apology for the poor customer service.
I requested to speak with a manager to escalate the issue. Unfortunately, the cashier identified herself as the manager named Joy and colleague named Caroline. We left, unwilling to waste further time with an unhelpful and rude individual in a supposed management position. We then went to the Cha Time at Richmond Centre.
(Please refer to the attached picture and receipt for comparison.) The drinks were exactly the same order. You can decide if my complaint was justified, or if the cashier/manager at Blundell Road was justified in telling us not to return.
In contrast, I want to commend the Cha Time at Richmond Centre. They prepared our order correctly, were exceptionally friendly and helpful, and proactively explained the process for placing special orders.
There was a commotion while I was there earlier and felt bad for the staff because the customers were behaving unreasonably. :( I really like this location's Chatime despite that. The service I get from here is always incredible! I always get the taro or thai iced milk tea and it's delicious.
Great service and excellent price! Right now on selected large drinks it's 2 for $10!! Can't beat that!! Got myself the Golden milk tea and roasted milk tea with grass jelly! 😋
This place is pretty good. Roasted milk tea is very good. They give a reasonable amount of boba. I wish they had 70% of the sweetness level. 50% is not enough, 80% is a bit too sweet for me.
Bad service! The staff, who called herself “Tanya”, didn’t ask for my membership before asking me to pay, after payment she declined to scan my membership for points and told me to email send an email to Chatime to get my points. I asked to speak with the manger, she said manager is not here. I asked for her name and she said she is not allow to give me her name. I’m suspected that is she even allowed to work in Canada? After that, a person that seems to be the manager or owner came out, and said she could redo the transaction and add the membership. What kind of service is this?
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