Best bubble tea place! My favourite as always but the prices are getting more expensive
Lily Q
The milk tea shop that has been with me for almost 10 years As delicious as ever~
Natalie Edquiban
Differences in Service and Product Quality Between Cha Time Blundell Road and Richmond Centre Locations
There is a noticeable difference between the Cha Time experience at Blundell Road and the one at Richmond Centre. At the Blundell Road location, we ordered a large Matcha Strawberry Latte with no ice and 100% sugar. We are frequent customers and always order this specific drink with these instructions. We've consistently observed the strawberry component visibly settled at the bottom of the cup. However, tonight's experience was significantly different and unpleasant. The cashier who served us was exceptionally rude. I politely inquired why the drink lacked the visible strawberry layer, as my youngest daughter enjoys seeing the distinct color separation. The cashier repeatedly insisted she had done nothing wrong. I clarified that I wasn't accusing her of wrongdoing, but simply pointing out the discrepancy. I had witnessed them adding the strawberry to three of the cups, but the fourth appeared to be made with insufficient ingredients. I observed them discussing adding more water to compensate. In short, I expressed my dissatisfaction. The cashier refused to remake the drink or offer a replacement, instead arguing that she had done nothing wrong and saw no reason to do so. I explained that we were unhappy with the product, as it did not match our previous experiences or the advertised presentation. Cha Time is not inexpensive, and we expected to enjoy our purchase. After returning our money, the cashier told us not to return to the store, without offering any apology for the poor customer service. I requested to speak with a manager to escalate the issue. Unfortunately, the cashier identified herself as the manager named Joy and colleague named Caroline. We left, unwilling to waste further time with an unhelpful and rude individual in a supposed management position. We then went to the Cha Time at Richmond Centre. (Please refer to the attached picture and receipt for comparison.) The drinks were exactly the same order. You can decide if my complaint was justified, or if the cashier/manager at Blundell Road was justified in telling us not to return. In contrast, I want to commend the Cha Time at Richmond Centre. They prepared our order correctly, were exceptionally friendly and helpful, and proactively explained the process for placing special orders.
Jie Tong Chiang (Alexis)
There was a commotion while I was there earlier and felt bad for the staff because the customers were behaving unreasonably. :( I really like this location's Chatime despite that. The service I get from here is always incredible! I always get the taro or thai iced milk tea and it's delicious.
Louise Leung
Great service and excellent price! Right now on selected large drinks it's 2 for $10!! Can't beat that!! Got myself the Golden milk tea and roasted milk tea with grass jelly! 😋
Objectively Reviewed
This place is pretty good. Roasted milk tea is very good. They give a reasonable amount of boba. I wish they had 70% of the sweetness level. 50% is not enough, 80% is a bit too sweet for me.
amy cheung
Bad service! The staff, who called herself “Tanya”, didn’t ask for my membership before asking me to pay, after payment she declined to scan my membership for points and told me to email send an email to Chatime to get my points. I asked to speak with the manger, she said manager is not here. I asked for her name and she said she is not allow to give me her name. I’m suspected that is she even allowed to work in Canada? After that, a person that seems to be the manager or owner came out, and said she could redo the transaction and add the membership. What kind of service is this?
Bryan Chiang
Good that’s it, nothing else to say.
VVitch
Original review: Great drinks (QQ series is my absolute fave!) and nice, polite service. Prefer this location over the one in Richmond Center as that one can be quite rude and chaotic when their screaming manager is there (blonde Asian woman with long nails)😂
UPDATE: Changing my review to one star because the last 3-4 times I ordered from here the pearls were undercooked and hard. Wasted money paying to add them when I had to strain them out and toss in the garbage because they were inedible. Please please do a quality control check and make sure they're well cooked before serving them to paying customers!
Ordered the ChaTime favourite. It had boboa, custard and grass jelly. Very tasty and did not disappoint.
KK “kkforever” UU
I have been buying milk tea from this store since it opened. Brown sugar milk tea is something I often drink. I just bought two cups to take home, but the brown sugar today was too unpleasant to drink, so I drove to the shop to pick it up. When I drove back to the store to change it, the clerk had a very bad attitude and refused to change it without telling the boss. It just means that the goods cannot be shipped out. I went back and replaced it within 15 minutes. In the end I had to pay for a new cup myself. The staff also asked me to throw it into the trash can myself.
Raghad Akram
Best bubble tea ever
Atmosphere: 5
Food: 5
Service: 5
Nickolas Mah
Solid bubble tea place. Consistent and decent prices
Parking: Very accessible
Kid-friendliness: Great place for kids. Lots of space, and able to speak freely
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Brown Sugar Pearls Oat Latte with Dark Roast Shot, Grass Jelly Milk Tea
Aman Johal
Strawberry smoothie with brown sugar pearls was soooo good!!! ??
The earlgray milk tea is pretty good.
Best bubble tea place! My favourite as always but the prices are getting more expensive
The milk tea shop that has been with me for almost 10 years
As delicious as ever~
Differences in Service and Product Quality Between Cha Time Blundell Road and Richmond Centre Locations
There is a noticeable difference between the Cha Time experience at Blundell Road and the one at Richmond Centre.
At the Blundell Road location, we ordered a large Matcha Strawberry Latte with no ice and 100% sugar. We are frequent customers and always order this specific drink with these instructions. We've consistently observed the strawberry component visibly settled at the bottom of the cup. However, tonight's experience was significantly different and unpleasant. The cashier who served us was exceptionally rude.
I politely inquired why the drink lacked the visible strawberry layer, as my youngest daughter enjoys seeing the distinct color separation. The cashier repeatedly insisted she had done nothing wrong. I clarified that I wasn't accusing her of wrongdoing, but simply pointing out the discrepancy. I had witnessed them adding the strawberry to three of the cups, but the fourth appeared to be made with insufficient ingredients. I observed them discussing adding more water to compensate.
In short, I expressed my dissatisfaction. The cashier refused to remake the drink or offer a replacement, instead arguing that she had done nothing wrong and saw no reason to do so. I explained that we were unhappy with the product, as it did not match our previous experiences or the advertised presentation. Cha Time is not inexpensive, and we expected to enjoy our purchase. After returning our money, the cashier told us not to return to the store, without offering any apology for the poor customer service.
I requested to speak with a manager to escalate the issue. Unfortunately, the cashier identified herself as the manager named Joy and colleague named Caroline. We left, unwilling to waste further time with an unhelpful and rude individual in a supposed management position. We then went to the Cha Time at Richmond Centre.
(Please refer to the attached picture and receipt for comparison.) The drinks were exactly the same order. You can decide if my complaint was justified, or if the cashier/manager at Blundell Road was justified in telling us not to return.
In contrast, I want to commend the Cha Time at Richmond Centre. They prepared our order correctly, were exceptionally friendly and helpful, and proactively explained the process for placing special orders.
There was a commotion while I was there earlier and felt bad for the staff because the customers were behaving unreasonably. :( I really like this location's Chatime despite that. The service I get from here is always incredible! I always get the taro or thai iced milk tea and it's delicious.
Great service and excellent price! Right now on selected large drinks it's 2 for $10!! Can't beat that!! Got myself the Golden milk tea and roasted milk tea with grass jelly! 😋
This place is pretty good. Roasted milk tea is very good. They give a reasonable amount of boba. I wish they had 70% of the sweetness level. 50% is not enough, 80% is a bit too sweet for me.
Bad service! The staff, who called herself “Tanya”, didn’t ask for my membership before asking me to pay, after payment she declined to scan my membership for points and told me to email send an email to Chatime to get my points. I asked to speak with the manger, she said manager is not here. I asked for her name and she said she is not allow to give me her name. I’m suspected that is she even allowed to work in Canada? After that, a person that seems to be the manager or owner came out, and said she could redo the transaction and add the membership. What kind of service is this?
Good that’s it, nothing else to say.
Original review: Great drinks (QQ series is my absolute fave!) and nice, polite service. Prefer this location over the one in Richmond Center as that one can be quite rude and chaotic when their screaming manager is there (blonde Asian woman with long nails)😂
UPDATE: Changing my review to one star because the last 3-4 times I ordered from here the pearls were undercooked and hard. Wasted money paying to add them when I had to strain them out and toss in the garbage because they were inedible. Please please do a quality control check and make sure they're well cooked before serving them to paying customers!
Restaurantji Recommends
Ordered the ChaTime favourite. It had boboa, custard and grass jelly. Very tasty and did not disappoint.
I have been buying milk tea from this store since it opened. Brown sugar milk tea is something I often drink. I just bought two cups to take home, but the brown sugar today was too unpleasant to drink, so I drove to the shop to pick it up. When I drove back to the store to change it, the clerk had a very bad attitude and refused to change it without telling the boss. It just means that the goods cannot be shipped out. I went back and replaced it within 15 minutes. In the end I had to pay for a new cup myself.
The staff also asked me to throw it into the trash can myself.
Best bubble tea ever
Atmosphere: 5
Food: 5
Service: 5
Solid bubble tea place. Consistent and decent prices
Parking: Very accessible
Kid-friendliness: Great place for kids. Lots of space, and able to speak freely
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Brown Sugar Pearls Oat Latte with Dark Roast Shot, Grass Jelly Milk Tea
Strawberry smoothie with brown sugar pearls was soooo good!!! ??
Atmosphere: 5
Food: 5
Service: 5
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