Got the chicken teriyaki bento box with California roll and the only thing I thought was great was the rice and teriyaki sauce and the yam tempura. The chicken was just salt and pepper seasoned and most of it was gristle and some felt undercooked and extremely chewy. The California roll was extremely dry. If you grew up in Richmond in the early 2000’s and you’ve never tried this place like I was I wouldn’t recommend it.
Atmosphere: 1
Food: 1
Service: 2
Mike
Got bento box. Sokay. Yam tempura is definitely made in......?
Atmosphere: 4
Food: 2
Service: 4
Chris Yeung
They forgot my chicken karaage. I went all the way home and found out after. I would recommend checking the order after they complete it. The prices seem reasonable for the portion size and it looks like they may have one of the cheapest California rolls in the lower mainland.
Atmosphere: 3
Food: 3
Service: 3
Michelle Andrea Macapagal
I think that the price point and quality of the food is good. This place is now my go to for an easy weekend lunch with my toddler. They have $5/6 udon and teriyaki on rice which is a safe dish for kids to have. Iced coffee is decent as well!
Atmosphere: 4
Food: 4
Service: 5
ARUN CHRISTI
Horrible!
Kanchi Mahajan
I am writing to formally lodge a serious complaint regarding the unacceptable and disgraceful behavior of your staff at the Shogun location at 5300 Number 3 Rd, Richmond, BC V6X 2X9 on
Today, when I ordered a milk tea, the staff failed to properly cover the lid, which is a basic hygiene and service standard. When I brought this issue to their attention and requested an apology, I was not only denied one but was also treated with extreme rudeness. Instead of acknowledging their mistake, the staff shouted at me in an aggressive and unprofessional manner, showing a complete lack of respect for customers.
This kind of behavior is absolutely unacceptable, and I demand immediate action. I expect:
A formal written apology from your management and the staff responsible. Compensation for the distress and inconvenience caused. A direct call from your head office or senior management to address this matter—failure to do so will leave me with no choice but to take legal action and report your business for negligence and mistreatment of customers. I demand an urgent response within 24 hours. If I do not receive a satisfactory resolution, I will escalate this matter legally and publicly.
I expect a prompt reply.
Yuri Jung
I'm at the food court, obviously I didn't expect a gourmet quality dish here. But this was way below my expectations. First they said they don't have tempura udon, but I can order a plain udon and shrimp tempura together. So I did it. The udon was literally just in boiled in water. No flavor at all, that's fine. When I picked up the tempura, the Styrofoam container was melted under every single piece of the shrimp. I'm just speechless. For the sake of my heath, I wouldn't come back nor recommend anyone here.
Arath Hunter
Great value, due to that it's one of my favorite sushi places to go to. That said, you get what you pay for, but that level suits my taste buds just fine.
Their portions are almost always bigger than I expect, which would be so awesome if they weren't almost always slop ?
Food: 1
Service: 5
eugene chervakov
I don't know what Japanese food should be like. But I go here after work. And it seems to me that everything should be like this, simple, tasty, healthy food. In general, that's all you need.
You get what you pay for. This is a place to be for cheap food. Very affordable. Too much rice to meat ratio… especially their dynamite rolls and California rolls. Feels like I’m just eating plain rice.
Food: 1
Apple tini
This place is absolutely disgusting, honestly the worst food I’ve ever had. It felt like the fried chicken could have been RATS ( yes I google fried rats..)! We even smelled dead mouse near the area, and the fried “chicken” looks like it too…… The California rolls were warm, and so was the Coke! The cashier grabbed the Coke from the fridge, but it was warm too. I’m convinced the fridge in the back is just for show. So gross—avoid this place unless you don’t care about your health….
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried Chicken, California Roll
阿佘 Peter Sheh
The chicken box is very cheap and the ingredients are affordable, but the quality control is not very good, especially during the middle and late business hours. They often use some leftovers to fill the bill. A few times, half of the teriyaki chicken was chicken skin and meat residue...the California roll only had fake crab meat. And gherkins, no avocado....come with joy and return with disgrace
Atmosphere: 1
Food: 2
Service: 3
Gang Feng
A set meal costs less than 10 yuan, which is very cost-effective. The beef bento includes sushi, two spring rolls, beef bibimbap, and two potato chips. I am personally very satisfied.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Beef Teriyaki Bento
Rachel Keery
Classic food court option. Large portions , cheap prices.
Got the chicken teriyaki bento box with California roll and the only thing I thought was great was the rice and teriyaki sauce and the yam tempura. The chicken was just salt and pepper seasoned and most of it was gristle and some felt undercooked and extremely chewy. The California roll was extremely dry.
If you grew up in Richmond in the early 2000’s and you’ve never tried this place like I was I wouldn’t recommend it.
Atmosphere: 1
Food: 1
Service: 2
Got bento box. Sokay. Yam tempura is definitely made in......?
Atmosphere: 4
Food: 2
Service: 4
They forgot my chicken karaage. I went all the way home and found out after. I would recommend checking the order after they complete it. The prices seem reasonable for the portion size and it looks like they may have one of the cheapest California rolls in the lower mainland.
Atmosphere: 3
Food: 3
Service: 3
I think that the price point and quality of the food is good. This place is now my go to for an easy weekend lunch with my toddler. They have $5/6 udon and teriyaki on rice which is a safe dish for kids to have. Iced coffee is decent as well!
Atmosphere: 4
Food: 4
Service: 5
Horrible!
I am writing to formally lodge a serious complaint regarding the unacceptable and disgraceful behavior of your staff at the Shogun location at 5300 Number 3 Rd, Richmond, BC V6X 2X9 on
Today, when I ordered a milk tea, the staff failed to properly cover the lid, which is a basic hygiene and service standard. When I brought this issue to their attention and requested an apology, I was not only denied one but was also treated with extreme rudeness. Instead of acknowledging their mistake, the staff shouted at me in an aggressive and unprofessional manner, showing a complete lack of respect for customers.
This kind of behavior is absolutely unacceptable, and I demand immediate action. I expect:
A formal written apology from your management and the staff responsible.
Compensation for the distress and inconvenience caused.
A direct call from your head office or senior management to address this matter—failure to do so will leave me with no choice but to take legal action and report your business for negligence and mistreatment of customers.
I demand an urgent response within 24 hours. If I do not receive a satisfactory resolution, I will escalate this matter legally and publicly.
I expect a prompt reply.
I'm at the food court, obviously I didn't expect a gourmet quality dish here. But this was way below my expectations. First they said they don't have tempura udon, but I can order a plain udon and shrimp tempura together. So I did it. The udon was literally just in boiled in water. No flavor at all, that's fine. When I picked up the tempura, the Styrofoam container was melted under every single piece of the shrimp. I'm just speechless. For the sake of my heath, I wouldn't come back nor recommend anyone here.
Great value, due to that it's one of my favorite sushi places to go to. That said, you get what you pay for, but that level suits my taste buds just fine.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Salmon Roll, Sushi Combo, California Roll, Beef Teriyaki Bento
Their portions are almost always bigger than I expect, which would be so awesome if they weren't almost always slop ?
Food: 1
Service: 5
I don't know what Japanese food should be like. But I go here after work. And it seems to me that everything should be like this, simple, tasty, healthy food. In general, that's all you need.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
You get what you pay for. This is a place to be for cheap food. Very affordable. Too much rice to meat ratio… especially their dynamite rolls and California rolls. Feels like I’m just eating plain rice.
Food: 1
This place is absolutely disgusting, honestly the worst food I’ve ever had.
It felt like the fried chicken could have been RATS ( yes I google fried rats..)! We even smelled dead mouse near the area, and the fried “chicken” looks like it too……
The California rolls were warm, and so was the Coke! The cashier grabbed the Coke from the fridge, but it was warm too. I’m convinced the fridge in the back is just for show. So gross—avoid this place unless you don’t care about your health….
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried Chicken, California Roll
The chicken box is very cheap and the ingredients are affordable, but the quality control is not very good, especially during the middle and late business hours. They often use some leftovers to fill the bill. A few times, half of the teriyaki chicken was chicken skin and meat residue...the California roll only had fake crab meat. And gherkins, no avocado....come with joy and return with disgrace
Atmosphere: 1
Food: 2
Service: 3
A set meal costs less than 10 yuan, which is very cost-effective. The beef bento includes sushi, two spring rolls, beef bibimbap, and two potato chips. I am personally very satisfied.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Beef Teriyaki Bento
Classic food court option. Large portions , cheap prices.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Teriyaki Chicken, Spring Roll
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