Starbucks

I am extremely disappointed with the service I received. Two staff members—a female employee and a male employee—both of them are Caucasian, were unprofessional, dismissive, and showed a clear lack of respect toward Asian customers. When I attempted to correct an order issue, I was met with attitude instead of assistance. Pretend she does not understand me to cover her unprofessional service and mistake!

This behavior is unacceptable. Customer service should be respectful, inclusive, and professional at all times. What I experienced felt discriminatory and made me very uncomfortable as a customer. I never had this experience before as years Starbucks valuable customer!

Starbucks has built its reputation on customer care and inclusivity. Incidents like this seriously damage that image. Employees who do not respect customers or who display biased behavior should not represent the brand.

Because of this experience, I will not be returning to this location. I sincerely hope Starbucks takes this matter seriously and improves staff training and accountability to prevent this from happening again.

Atmosphere: 1

Food: 1

Service: 1

I go and grab coffee before heading out in the lifeboat nearby typically good service and staff

Atmosphere: 5

Food: 5

Service: 5

Too expensive

Atmosphere: 5

Food: 1

Service: 2

Always a great experience at this location. The staff are lovely, especially Connor!

The server was very efficient. When I was there, there was only one barista handling a long line of customers, including mobile orders, with ease!

Atmosphere: 4

Food: 5

Service: 5

Super dirty, the tables and seats in the inappropriate condition

Atmosphere: 1

Food: 2

Service: 2

Slowest service ever in my life..I just walked out..Ill never come back if im in a rush..but if you are the type that has a table and are planning to sit at that table for hours then sure come here and order cause you'll have to wait at least 12.5 to 18 mins for a latte or 30 depending how many people are in line.

Service: 1

Impolite individual requests gratuity. That is all.
To. Rude red hair white woman

Atmosphere: 1

Food: 3

Service: 1

The staff was energetic and polite. The store was tidy.

Atmosphere: 5

Food: 5

Service: 5

Starbucks – Imperial Landing Park

Location: 4011 Bayview Street, Richmond, BC V7E 0A2

Order: Iced Mocha & Cheese Danish

Located at the waterfront of Steveston, this Starbucks location offers a welcoming and well-maintained space for both casual visits and quick coffee runs. The interior is clean, organized, and inviting, with a relaxed ambiance that makes it an ideal spot for enjoying a coffee break.

The Iced Mocha was well-executed, with a balanced combination of rich espresso and chocolate. The sweetness was not overpowering, allowing the coffee’s natural bitterness to shine through. The drink was smooth and refreshing.

The Cheese Danish was equally satisfying. The pastry was light and flaky, with a buttery aroma that complemented the creamy, slightly tangy cheese filling.
7/10

Service & Ambiance: 7/10
The staff provided prompt and courteous service, contributing to a seamless ordering experience. The café maintained a welcoming atmosphere, with clean seating areas and a steady but not overwhelming flow of customers.

Verdict: This Starbucks location delivers on consistency, quality, and service. Whether you’re stopping by for a quick caffeine fix or a leisurely coffee break, it’s a reliable option worth revisiting.

Atmosphere: 3

Food: 3

Service: 3

Always friendly and good service thanks

Atmosphere: 5

Food: 5

Service: 5

Haven't come for over year. Place was so drity. Tables not cleaned. Napkins on the floor. Both washrooms had no toilet paper. Lady at the till gave terrible customer service. No eye contact. Came March 25th around 310pm

Atmosphere: 1

Food: 3

Service: 1

I’ve been living this community for over ten years and have always liked this location. I understand that the holidays can be busy, and while some staff members can be a bit arrogant at times, I’ve never had any complaints about the coffee—until yesterday.
For the first time, I received a Starbucks coffee that was completely unacceptable. Both my daughter and I could not believe that what we got was what we ordered. We asked for reduced sugar, yet both drinks were still super duper sweet. We also requested a milk change, but that wasn’t done either. On top of that, my mobile order was left unprocessed for 30 minutes. I could see that it had been received, but no one worked on it. I wasn’t the only one—many other customers in the store were experiencing the same issue. This place has completely changed.

Friendly staff and all that good stuff

Atmosphere: 5

Food: 5

Service: 5

The customer service was awful here. Zero effort. Especially the guy who served me. Asked everyone their name but me.