I have visited this Michelin-starred Japanese restaurant before and enjoyed it even before they received the award. Recently, they called me to change my reservation time due to an issue with their oven. Although I started the conversation in English, the staff immediately switched to Mandarin without asking my language preference—simply because of my Chinese name on the booking. As a result, I was forced to rebook for another day since I had prepaid for the original reservation.
In a multicultural city like Vancouver, it’s important to respect customers’ language choices rather than assume based on their names. While this felt like a stereotypical assumption rather than outright discrimination, it made me feel uncomfortable.
I hope the restaurant improves its communication and respects the diversity of its clientele going forward.
Grace Zhang
Me and my boyfriend had a really nice experience here, food is amazing, chef gave us variety types of food and fish. Every staff here is so nice and kind. We came visiting Vancouver and glad we found this place!
Oscar Sy
Everything was amazing. Compliments to Chef Kazuma and team for a wonderful evening.
Janice
Had the most exquisite dining experience at Masa! High end interior design. Fresh and high quality ingredients from Japan. Service was excellent. Chef and server were very attentive. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Kimberly Wilcox
Don't waste your time trying to go there without a reservation. Very rude! Good thing fir thr restaurant across the street.
Service: 1
ZHENZIYE LIN
Had lunch omakase yesterday, and the ingredients were incredibly fresh. The chef and staff were very friendly and talkative! I was delighted to try a new sake. I can confidently say this is the highest quality omakase I’ve had in Vancouver—better than the two Michelin-starred Japanese restaurants I’ve tried before. The only thing I think could be improved is that the flavors were a bit on the salty side. If they were a touch milder, it would better highlight the freshness of the ingredients. We also celebrated our anniversary here, and the staff were kind enough to take a photo for us.
Atmosphere: 5
Food: 4
Service: 5
Rey Lee Woody
Good enough?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 毛蟹
Clark Guo
My wife and I go to Japan frequently and this is the only place in Vancouver that compares. Easily a full tier higher than every other sushi in the area.
Atmosphere: 5
Food: 5
Service: 5
SAT DK
It was an incredible experience! Masa Ishibashi exceeded my expectations, and I can’t wait to return. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
shuai yang
the best omakase in Vancouver，definitely five stars
Incredible experience top to bottom. I’d be very surprised if there is an ounce of deviation from the main Ginza branch in any way.Ingredients, preparations, service and ambience were all superb. If you’re missing Japan-style omakase, this will be easier and cheaper than booking a flight - or at least hold you over until you can get there.
Atmosphere: 5
Food: 5
Service: 5
robyn Wishart
Wow amazing!!! The food was fresh. The Chef was amazing (kazuma Chaem) we had an amazing time. So welcoming.So authentic.
Atmosphere: 5
Food: 5
Service: 5
Tifany Jane
Really enjoyed the vibes here !Fair price for good service
Atmosphere: 5
Food: 4
Service: 5
Sherry C
Amazing food, ingredients are very fresh, all from Japan. Chef and our server are super friendly.
Atmosphere: 5
Food: 5
Service: 5
Jiayu Shi
Dinner with my family at Masa Ishibashi. Whole team from Tokyo Ginza. I was surprised that not many people know this place. New brands operating since 2023 Aug. and they won 1star Michelin in Tokyo and 2 star Michelin in Malaysia. Everything is phenomenal. Chef Tado and Chef Kazu server Mayumi made my night. Definitely worth the price. It’s pricy but everything they use is from Japan. If you looking for something fine dining this is the place. Reservation only tho but online booking is quick and easy.
I have visited this Michelin-starred Japanese restaurant before and enjoyed it even before they received the award. Recently, they called me to change my reservation time due to an issue with their oven. Although I started the conversation in English, the staff immediately switched to Mandarin without asking my language preference—simply because of my Chinese name on the booking. As a result, I was forced to rebook for another day since I had prepaid for the original reservation.
In a multicultural city like Vancouver, it’s important to respect customers’ language choices rather than assume based on their names. While this felt like a stereotypical assumption rather than outright discrimination, it made me feel uncomfortable.
I hope the restaurant improves its communication and respects the diversity of its clientele going forward.
Me and my boyfriend had a really nice experience here, food is amazing, chef gave us variety types of food and fish. Every staff here is so nice and kind. We came visiting Vancouver and glad we found this place!
Everything was amazing. Compliments to Chef Kazuma and team for a wonderful evening.
Had the most exquisite dining experience at Masa! High end interior design. Fresh and high quality ingredients from Japan. Service was excellent. Chef and server were very attentive. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Don't waste your time trying to go there without a reservation. Very rude! Good thing fir thr restaurant across the street.
Service: 1
Had lunch omakase yesterday, and the ingredients were incredibly fresh. The chef and staff were very friendly and talkative! I was delighted to try a new sake. I can confidently say this is the highest quality omakase I’ve had in Vancouver—better than the two Michelin-starred Japanese restaurants I’ve tried before. The only thing I think could be improved is that the flavors were a bit on the salty side. If they were a touch milder, it would better highlight the freshness of the ingredients. We also celebrated our anniversary here, and the staff were kind enough to take a photo for us.
Atmosphere: 5
Food: 4
Service: 5
Good enough?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 毛蟹
My wife and I go to Japan frequently and this is the only place in Vancouver that compares. Easily a full tier higher than every other sushi in the area.
Atmosphere: 5
Food: 5
Service: 5
It was an incredible experience! Masa Ishibashi exceeded my expectations, and I can’t wait to return. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
the best omakase in Vancouver，definitely five stars
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Incredible experience top to bottom. I’d be very surprised if there is an ounce of deviation from the main Ginza branch in any way.Ingredients, preparations, service and ambience were all superb. If you’re missing Japan-style omakase, this will be easier and cheaper than booking a flight - or at least hold you over until you can get there.
Atmosphere: 5
Food: 5
Service: 5
Wow amazing!!! The food was fresh. The Chef was amazing (kazuma Chaem) we had an amazing time. So welcoming.So authentic.
Atmosphere: 5
Food: 5
Service: 5
Really enjoyed the vibes here !Fair price for good service
Atmosphere: 5
Food: 4
Service: 5
Amazing food, ingredients are very fresh, all from Japan. Chef and our server are super friendly.
Atmosphere: 5
Food: 5
Service: 5
Dinner with my family at Masa Ishibashi. Whole team from Tokyo Ginza. I was surprised that not many people know this place. New brands operating since 2023 Aug. and they won 1star Michelin in Tokyo and 2 star Michelin in Malaysia. Everything is phenomenal. Chef Tado and Chef Kazu server Mayumi made my night. Definitely worth the price. It’s pricy but everything they use is from Japan. If you looking for something fine dining this is the place. Reservation only tho but online booking is quick and easy.
Atmosphere: 5
Food: 5
Service: 5
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