I don’t know , how much hard is for them to stir the tea . Every time they have to mess something with the order . I often take tea and breakfast from them on regular basis’s . But last week Friday I got stomach issues from Bagels . I thought I got it from somewhere else .So I again took same Bagel order from them on Saturday and I got sick .Never ever gonna take something to eat from them . 👎
Atmosphere: 3
Food: 1
Service: 1
Rachel Rachelle
TL:DR Needs new management
In my experience over the past 5+ years, I have consistently encountered issues with my orders from them. While the staff has always been responsive and helpful in addressing and amending these concerns, I can't help but feel that this Tim's may be experiencing some management challenges.
Here are a few examples of orders that didn't quite go as expected, which I believe highlight that these orders are fairly straightforward:
- one black coffee (I received a double double instead)
- one plain bagel with cream cheese (I was given an everything bagel after waiting for NINE MINUTES)
- a london fog and a croissant (I ended up with an earl grey and a cheese stick)
- a black coffee and a blueberry muffin (once again, it turned out to be a double double and a carrot muffin)
- a BLT (the tomato was missing, unfortunately)
- a lime cilantro salad (this particular order has been inconsistent nearly every time I've tried to place it, so I've stopped attempting. On one occasion, the “salad” was just two whole pieces of un-chopped romaine, and they often forget the chicken)
- there are additional examples, but I hope this conveys my point. It is a bit challenging since it's the only drive-thru coffee place in town.
Going inside can be quite frustrating, as it seems that the management primarily focuses on getting customers through the drive-thru quickly, while other guests may not receive the same level of attention. I have experienced waiting at the counter for service for anywhere from 7 to 20 minutes )I did just leave at 20min tbph), and during that time, it appeared that the emphasis was primarily on the drive-thru window.
This Tim's location seems to be facing some challenges that affect the overall experience. I've noticed that the staff appear to be quite stressed, and many people I know in town have shared similar stories about frequent mix-ups and a focus on quickly servicing the drive-thru. I often see these same staff members working at other establishments in town, and outside of this Tim’s they all demonstrate a high level of competence and dedication.
Tim’s head office will implement the same guidelines across all locations, and I have not observed these recurring issues at other sites. The staff at this location perform exceptionally well in their other roles at their other jobs. Therefore, it is reasonable to conclude that the challenges at the Smithers Tim Hortons stem from management shortcomings.
Atmosphere: 1
Food: 4
Service: 1
Maria Joosten
A super cozy place in Smithers BC .Canada.
Parking: Parking next to the business.
Atmosphere: 5
Food: 5
Service: 5
RootX
Typical Tim hortons. At least this time around they had what I wanted lol.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Iced Capp
Jenna S
I’m tired of going to this place. The service has gone downhill. I will get a cookie, a muffin, a doughnut. They will throw it in one bag like a slop. The hand you orders in packages loaded with grease or a condiment smeared. No such thing as smiles at the window anymore or even a voice on the drive thru speaker that is welcoming. Just misery. They get worse at the window when u drive around. Ordered a tray of doughnuts and the outside of package is sticky with smears. It’s disgusting and tired of dirty packages from greasy fingers or messy fingers. The lady at till talked to us like we were kids rude unfriendly voice and face?
Atmosphere: 1
Food: 1
Service: 1
Harmanmeet Singh
I’m really disappointed with my recent experiences at Tim Hortons. The staff here are unprofessional, often rude, and they frequently get orders wrong. This has happened multiple times, and it’s frustrating to deal with poor service when you’re just trying to get a simple meal or coffee. I hope management takes note and works on improving both the service quality and staff training.
Atmosphere: 1
Food: 1
Service: 1
tallon morrison
I drink Alot of coffee... this has to be the worst Tim's in bc... imo Grounds in the coffee all the time, the staff is snapy with you( not ever one) # hit up the Houston TIMMIES if traveling thru this way!
Atmosphere: 2
Food: 3
Service: 1
magoonerbar anita
Alway time for an Iced Cap!
Atmosphere: 5
Food: 5
Service: 5
T Cruz
Good stuffffffs.
Atmosphere: 5
Food: 5
Service: 5
Clarence Giesbrecht
When they get your order right it's good. When they get your order wrong it's not yours.
Chicken bacon club sandwich is a must.. coffee of course or a cold drink such as an ice capp, cold brew or smoothie. Donuts or timbits if you must are great as well. Bathroom was clean and stocked when I went in.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Capp
Mike G
Coffee was hot, service was good, what more do you want from Timmy's.
Atmosphere: 5
Food: 5
Service: 5
Seaver Milnor
Good breakfast. Espresso machine was broken, but the cold brew was good. It was my first time there, seemed to be like a cross between McDonald's breakfast menu and Panera.
I don’t know , how much hard is for them to stir the tea . Every time they have to mess something with the order . I often take tea and breakfast from them on regular basis’s . But last week Friday I got stomach issues from Bagels . I thought I got it from somewhere else .So I again took same Bagel order from them on Saturday and I got sick .Never ever gonna take something to eat from them . 👎
Atmosphere: 3
Food: 1
Service: 1
TL:DR Needs new management
In my experience over the past 5+ years, I have consistently encountered issues with my orders from them. While the staff has always been responsive and helpful in addressing and amending these concerns, I can't help but feel that this Tim's may be experiencing some management challenges.
Here are a few examples of orders that didn't quite go as expected, which I believe highlight that these orders are fairly straightforward:
- one black coffee (I received a double double instead)
- one plain bagel with cream cheese (I was given an everything bagel after waiting for NINE MINUTES)
- a london fog and a croissant (I ended up with an earl grey and a cheese stick)
- a black coffee and a blueberry muffin (once again, it turned out to be a double double and a carrot muffin)
- a BLT (the tomato was missing, unfortunately)
- a lime cilantro salad (this particular order has been inconsistent nearly every time I've tried to place it, so I've stopped attempting. On one occasion, the “salad” was just two whole pieces of un-chopped romaine, and they often forget the chicken)
- there are additional examples, but I hope this conveys my point. It is a bit challenging since it's the only drive-thru coffee place in town.
Going inside can be quite frustrating, as it seems that the management primarily focuses on getting customers through the drive-thru quickly, while other guests may not receive the same level of attention. I have experienced waiting at the counter for service for anywhere from 7 to 20 minutes )I did just leave at 20min tbph), and during that time, it appeared that the emphasis was primarily on the drive-thru window.
This Tim's location seems to be facing some challenges that affect the overall experience. I've noticed that the staff appear to be quite stressed, and many people I know in town have shared similar stories about frequent mix-ups and a focus on quickly servicing the drive-thru. I often see these same staff members working at other establishments in town, and outside of this Tim’s they all demonstrate a high level of competence and dedication.
Tim’s head office will implement the same guidelines across all locations, and I have not observed these recurring issues at other sites. The staff at this location perform exceptionally well in their other roles at their other jobs. Therefore, it is reasonable to conclude that the challenges at the Smithers Tim Hortons stem from management shortcomings.
Atmosphere: 1
Food: 4
Service: 1
A super cozy place in Smithers BC .Canada.
Parking: Parking next to the business.
Atmosphere: 5
Food: 5
Service: 5
Typical Tim hortons. At least this time around they had what I wanted lol.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Iced Capp
I’m tired of going to this place. The service has gone downhill. I will get a cookie, a muffin, a doughnut. They will throw it in one bag like a slop. The hand you orders in packages loaded with grease or a condiment smeared. No such thing as smiles at the window anymore or even a voice on the drive thru speaker that is welcoming. Just misery. They get worse at the window when u drive around. Ordered a tray of doughnuts and the outside of package is sticky with smears. It’s disgusting and tired of dirty packages from greasy fingers or messy fingers. The lady at till talked to us like we were kids rude unfriendly voice and face?
Atmosphere: 1
Food: 1
Service: 1
I’m really disappointed with my recent experiences at Tim Hortons. The staff here are unprofessional, often rude, and they frequently get orders wrong. This has happened multiple times, and it’s frustrating to deal with poor service when you’re just trying to get a simple meal or coffee. I hope management takes note and works on improving both the service quality and staff training.
Atmosphere: 1
Food: 1
Service: 1
I drink Alot of coffee... this has to be the worst Tim's in bc... imo
Grounds in the coffee all the time, the staff is snapy with you( not ever one)
# hit up the Houston TIMMIES if traveling thru this way!
Atmosphere: 2
Food: 3
Service: 1
Alway time for an Iced Cap!
Atmosphere: 5
Food: 5
Service: 5
Good stuffffffs.
Atmosphere: 5
Food: 5
Service: 5
When they get your order right it's good. When they get your order wrong it's not yours.
Atmosphere: 3
Food: 4
Service: 3
Restaurantji Recommends
Alway time for an Iced Cap!
Atmosphere: 5
Food: 5
Service: 5
Chicken bacon club sandwich is a must.. coffee of course or a cold drink such as an ice capp, cold brew or smoothie. Donuts or timbits if you must are great as well. Bathroom was clean and stocked when I went in.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Capp
Coffee was hot, service was good, what more do you want from Timmy's.
Atmosphere: 5
Food: 5
Service: 5
Good breakfast. Espresso machine was broken, but the cold brew was good. It was my first time there, seemed to be like a cross between McDonald's breakfast menu and Panera.
They need to get orders out at same time
Atmosphere: 5
Food: 5
Service: 4
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