Boston Pizza
12060 Nordel Way, Surrey
(604) 596-6455
Recent Reviews
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Really enjoyed my lunch here! My server Gabby was very kind and made it a great experience 😁
Atmosphere: 4
Food: 4
Service: 5
I came in with my boyfriend and the place needs such a makeover!! Dirty carpets and our couch had a hole in it. Food wasn't the best but our server was attentive.
Atmosphere: 2
Food: 1
Service: 4
I placed an order online for pickup for dinner tonight for my family and the bill came up to $101.00. I got home with my order and saw that one item was missing. I called the restaurant and said I was missing a sandwich. I said I'd be there in 5 minutes. Once I arrived, I was given the sandwich, and the hostess said my manager is offering you a POP. I said a POP for a $101.00, and I had to come back because you didn't check my order.A POP! Very sad!!
Terrible experience at this Boston Pizza location.
I placed a takeout order at 2:03 PM, and the manager who took my order told me it would be ready in 15 minutes. Instead, I did not receive my food until 2:50 PM.
I later found out that the manager who took my order left without telling the kitchen, which is why my order was never started. This was very unprofessional, especially coming from a manager.
The only positive part of the experience was the lady who handed me my order. She apologized sincerely and was clearly put in a tough position because of someone else’s mistake.
Overall, this was a very disappointing visit, and it makes me think twice about returning to this location.
Service: 1
Barley any topping on the pizza what a rip off
Had a lovely dinner, food was tasty. Our server Calina was very sweet and friendly.
Atmosphere: 4
Food: 4
Service: 5
I ordered a vegetarian pizza, and not only did the chef make it delicious, but the server Jai also provided very professional service. I truly appreciate it!
Atmosphere: 5
Food: 5
Service: 5
It was nice with Jay. He was very helpful and kind and highly recommended to have as your waiter if you come to this location.
Atmosphere: 4
Food: 3
Service: 5
Thank you Jay for making my Sunday night dinner a great experience! :)
Atmosphere: 5
Food: 5
Service: 5
been coming here for years, jay is the best!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Outstanding service from Jay
Atmosphere: 5
Food: 5
Service: 5
We visit this location every Wednesday night after playing pick up soccer. We always enjoy good food and refreshments. Jay, our usual server is always friendly and attentive. We will continue to visit.
Atmosphere: 5
Food: 5
Service: 5
I ordered the lunch special and my food is burnt.. the pasta is hard and I literally only got 7 peices, the rest is all sauce and I paid 16$ for this.. not worth the 16$ should have gone somewhere else
Atmosphere: 2
Food: 1
Service: 3
Greedy owners, appaulingly dirty establishment and no staff. Dont go in on a tuesday!!
We usually order pasta tuesday to go but tonight for a change we decided to go in. Omg!! Its a busy night. But why do you only have so few staff working?? Why is your floor manager not assisting in any useful way. Shes over on a computer station not assisting with anything. Tables are covered with dirty dishes and left over food. And its gross!! Patrons are lined up out the door and when we we finally got to the reception desk and saw all of the deficiencies we were then told it would take 20 mins to seat up. Thats horrible restaurant management. Let me guess. Greedy owners dont care as hiring more staff eats into profits. They dont care how badly their service sucks and how long people have to wait. I vote with my wallet. This place sucks. Its filthy. They over work their underpaid staff. Service sucks and no one gives a care as long as they get their profits. Im out.
Atmosphere: 1
Food: 1
Service: 1
Horrible experience. Our server was some lady who wasn’t in uniform. She seemed high as a kite. She spoke to us at 0.25x speed and kept tripping on her own words. After taking our order, another server came to confirm what our order was, and it was completely wrong. We had only ordered two things - one pasta and one appetizer.
The first server brought out some settings for us but the plates were dirty.
40 minutes later the food was still not here. We asked them to check on it and then they brought the food to our table. The bread for the spinach and artichoke dip was as hard as a rock. And the pasta order was wrong.
We left without eating anything.
Atmosphere: 1
Food: 1
Service: 1
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