I picked up to to-go pack this evening to satisfy my after dinner sweet craving. The first pack I was handed (they’re all strangely hidden behind and underneath the counter), had rolls in it that looked like minis but were apparently full size. I was offered the explanation that they’re “hand rolled”, and the gentleman grabbed me another pack. Upon opening the box at home, the rolls were clearly hastily packed with a sheet of parchment that was larger than the box. When I grabbed my roll to warm it up, I noticed it was over baked and firm…almost stale or a couple days old. Once warmed, it tasted just not fresh. It’s thinner and smaller than what the quality I was used to and I feel like I ended up with day-old rolls and paid $23.
Atmosphere: 2
Food: 1
Service: 3
Aadya Khurana
The cinnamon rolls were very fresh and tasted heavenly. David was a sweet server.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Cinnzeo Cinnamon Roll- Single
Victoria Koo
Worst customer service I’ve ever encountered! I was so excited to satisfy my craving for some Cinnabons but Kim, the older Korean lady, ruined the entire experience.. I was greeted with an extremely snobby attitude and she would not acknowledge anything I was trying to ask. My Cinnabon bites were cold and stale so I wanted to get it quickly warmed up. I tried to politely grab her attention but then she snaps at me. She slams her spatula on the table, stomps over to me and then refused to warm them up. After long persuasion, she slams my food on the counter and aggressively shoves it across to me. Mind you, I was polite and respectful the entire interaction and there were no other customers waiting so for Kim to treat me as an inconvenience was completely inappropriate and uncalled for. The owner of this establishment really needs to consider having a stern talk with Kim.. this is unacceptable..
Atmosphere: 1
Food: 2
Service: 1
dragon00198
You run out make more. Don't refuse customers away. Poor business handling.
Atmosphere: 1
Food: 1
Service: 1
Cindy Pringle
Cinnamon buns here are great.
Food: 5
Houda Aghil
I went here couple of times and their cinnamon rolls are very dry and not fluffy like their other branch in metro town Center very disappointing. hopefully it will get better.
Atmosphere: 3
Food: 2
Service: 4
Cindy trigueros
The old Chinese man (owner) is extremely disrespectful. I’ve been working in the mall for about 5 years now. Every time I order something from him he treats me terrible. He never offers me cream or sugar for my coffee and gets aggravated every time I ask for cream and sugar. There’s been times he throws it on the counter at me. He sells coffee so why does he get mad at me for asking for cream and sugar? I don’t know why he treats me this way, I’ve been polite every time he gets verbally aggressive with me. I’m surprised there aren’t other customers addressing this issue. A coffee shop shouldn’t have people like this old Chinese man who looks miserable everyday.
Service: 1
JMR
Not what it used to be, stale cinnamon roll and a cup of coffee that's filled only 3/4 of the way up for $9. Cutting through the roll was definitely a struggle.
Atmosphere: 3
Food: 2
Service: 2
Mariena Bui
I was at the mall and I stumbled across this cinnamon bun place that just smell so good to walk away from. I ordered 1 cinnamon bun and the cashier there gave me a nice fresh one. It was delicious and satisfying! ?
Atmosphere: 5
Food: 5
Service: 5
Tee Pee
I’ve been here only a few times but I sure do love the cinnamon rolls! I’m just reading all the 1 star reviews, guys it’s just a cinnamon roll move on. You didn’t pay an arm and a leg and let’s be honest they are pricey because of inflation lol wake up don’t take cinnamons rolls so seriously ? I can’t really imagining being a person buying a muffin from a bakery and leaving a 1 star review it’s just baked goods. Relax a little bit lol but honestly the CR here are fantastic it’s my go to sweet treat !
I picked up to to-go pack this evening to satisfy my after dinner sweet craving. The first pack I was handed (they’re all strangely hidden behind and underneath the counter), had rolls in it that looked like minis but were apparently full size. I was offered the explanation that they’re “hand rolled”, and the gentleman grabbed me another pack. Upon opening the box at home, the rolls were clearly hastily packed with a sheet of parchment that was larger than the box. When I grabbed my roll to warm it up, I noticed it was over baked and firm…almost stale or a couple days old. Once warmed, it tasted just not fresh. It’s thinner and smaller than what the quality I was used to and I feel like I ended up with day-old rolls and paid $23.
Atmosphere: 2
Food: 1
Service: 3
The cinnamon rolls were very fresh and tasted heavenly. David was a sweet server.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Cinnzeo Cinnamon Roll- Single
Worst customer service I’ve ever encountered! I was so excited to satisfy my craving for some Cinnabons but Kim, the older Korean lady, ruined the entire experience.. I was greeted with an extremely snobby attitude and she would not acknowledge anything I was trying to ask. My Cinnabon bites were cold and stale so I wanted to get it quickly warmed up. I tried to politely grab her attention but then she snaps at me. She slams her spatula on the table, stomps over to me and then refused to warm them up. After long persuasion, she slams my food on the counter and aggressively shoves it across to me. Mind you, I was polite and respectful the entire interaction and there were no other customers waiting so for Kim to treat me as an inconvenience was completely inappropriate and uncalled for.
The owner of this establishment really needs to consider having a stern talk with Kim.. this is unacceptable..
Atmosphere: 1
Food: 2
Service: 1
You run out make more. Don't refuse customers away. Poor business handling.
Atmosphere: 1
Food: 1
Service: 1
Cinnamon buns here are great.
Food: 5
I went here couple of times and their cinnamon rolls are very dry and not fluffy like their other branch in metro town Center very disappointing. hopefully it will get better.
Atmosphere: 3
Food: 2
Service: 4
The old Chinese man (owner) is extremely disrespectful. I’ve been working in the mall for about 5 years now. Every time I order something from him he treats me terrible. He never offers me cream or sugar for my coffee and gets aggravated every time I ask for cream and sugar. There’s been times he throws it on the counter at me. He sells coffee so why does he get mad at me for asking for cream and sugar? I don’t know why he treats me this way, I’ve been polite every time he gets verbally aggressive with me. I’m surprised there aren’t other customers addressing this issue. A coffee shop shouldn’t have people like this old Chinese man who looks miserable everyday.
Service: 1
Not what it used to be, stale cinnamon roll and a cup of coffee that's filled only 3/4 of the way up for $9. Cutting through the roll was definitely a struggle.
Atmosphere: 3
Food: 2
Service: 2
I was at the mall and I stumbled across this cinnamon bun place that just smell so good to walk away from. I ordered 1 cinnamon bun and the cashier there gave me a nice fresh one. It was delicious and satisfying! ?
Atmosphere: 5
Food: 5
Service: 5
I’ve been here only a few times but I sure do love the cinnamon rolls! I’m just reading all the 1 star reviews, guys it’s just a cinnamon roll move on. You didn’t pay an arm and a leg and let’s be honest they are pricey because of inflation lol wake up don’t take cinnamons rolls so seriously ? I can’t really imagining being a person buying a muffin from a bakery and leaving a 1 star review it’s just baked goods. Relax a little bit lol but honestly the CR here are fantastic it’s my go to sweet treat !
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Cashier is so kind and helpful, and cinnamon rolls are so delicious ?
Atmosphere: 5
Food: 5
Service: 5
Cashier is so kind and helpful, and cinnamon rolls are so delicious ?
Atmosphere: 5
Food: 5
Service: 5
Not happy with how small the cinnamon buns are now. The portions are getting significantly smaller.
Atmosphere: 3
Food: 2
Service: 3
I tried the regular cinnzeo bun, it was delicious ?
I tried the regular cinnzeo bun, it was delicious ?
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