Been here many times over the past year but recently I've had poor experiences. There is a male staff member who makes it seem like taking my order is the biggest inconvenience. They were also sold out of pearls at 3pm. There is also an older Asian woman who cannot speak much English, which is fine as there is only so much communication needed when ordering a bubble tea, but she also seems to get defensive when I can't understand her and politely ask her to repeat herself. Two stars as the drinks are good and other staff are great.
Katie Chen
I've visited this store many times, and my previous experiences were always great. However, this time I encountered a male staff member whose tone was extremely rude, making me feel like I never want to come back again.
Atmosphere: 1
Food: 2
Service: 1
柯魚
The price of each waiter's order is different, and the price becomes higher after changing the toppings of equal price. Today the waiter said that the previous waiter made a mistake? Speechless?Let’s train well
Atmosphere: 1
Food: 1
Service: 1
Lucas Zhang
The drinks are great but sometimes the people who receive us are really bad but most of the time is great
Kid-friendliness: Kids love their drinks
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: 玫瑰鹽奶蓋紅茶 black tea macchiato, 玫瑰鹽奶蓋可可 chocolate macchiato, 百香雙響炮 bubble gaga, 焦糖可可 caramel choco, 玫瑰鹽奶蓋綠茶 green tea macchiato
Chen Ye
The two front desks on Saturday were very friendly; one was patient and the other was fast
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: 檸檬霸 lemon king, 可可, 玫瑰鹽奶蓋紅茶 black tea macchiato, 黑糖珍珠鮮奶 brown sugar pearl latte, 玫瑰鹽奶蓋可可 chocolate macchiato, 百香雙響炮 bubble gaga, 焦糖可可 caramel choco, 玫瑰鹽奶蓋綠茶 green tea macchiato
Anthony Fu
It’s disheartening to see Chinese businesses operated with minimal investment in service. We came on Sunday around noon and there was only one girl working there. She was on the phone with what I can only assume was her manager as he helped her navigated the ordering process. She clearly didn’t understand the system and the payment options very well. I don’t blame her, as she was very swift in making our drinks but the fact that the management here left someone unfamiliar with English and the system alone on a Sunday afternoon shows just how disingenuous the management is towards the customer and especially the girl. She deserves better.
Service: 1
LACH
Really like their fresh fruit series. Also they do not jammed you with tip options.
ACHL
Really like their fresh fruit series. Also they do not jammed you with tip options.
feng wang
At 12 noon on January 30, a young woman and a middle-aged female clerk came together. The attitude was extremely bad, there was no one in the store, and I was very impatient when I asked about the taste of the drinks. After ordering, she asked her to add less ice. The young clerk immediately said angrily: "Ice is essential! We don't have this operation! Either add ice or no ice!" He almost rolled his eyes at the customer. ?️ I just want to ask, is it so difficult to add two less cubes when adding ice? Do you have to yell at customers? How much resentment does this have towards customers? Originally, the milk tea made from powdered milk didn't taste good at all, so I just bought it casually while passing by. With your scary service attitude, who would dare to go there in the future? Do we have to spend money to suffer? ??
f f
Today is the 3rd time you mess up my gift card balance at your store, and the male stuff is the same person who messed up before and he is very rude to clients. The worst customer experience ever in any retail store.1. Your store never ever record the right gift card balance, because you guys have no system to track, but based on human to send msg in wechat group msg. thats one of the reason your stuff never get me the right balance. The rude male stuff today told me different balance again! and he said he does not know his manager call number and can not provide any receipt of my balance?!? RUDE + UNPROFESIONNAL+RIDICULOUS2. I try not to piss of this bad experience BUT you reply my google review 2 times, so I need to clarify in details again for my todays' visit, so to help other customers to avoid your rude customer service, no system track client gift card, and no management style store. after my 3rd visit, your stuff still can not get the right balance of my gift card, and very rude to me, he refund me the gift card in cash, which you guys should do it at the beginning, rather waste clients so much time and energy to deal with your untruthful gift card system, and rude customer experience.3. if you like to spend your time to reply my google review to pretend you care about the client experience, would be better to improve your customer service, and have at least a normal system to track gift card balance.
Really Clean! But the workers there are not really friendly.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Milk Tea Series
Ma Lit
My favorite bubble tea place in South Surrey/White Rock. The biggest yes for me is consistency in quality. They have also good variety.
Atmosphere: 5
Food: 5
Service: 5
Vanessa Dickson
I ordered 1 drink and waited 30 minutes. It wasn’t even very busy. There were two employees working but one of them was not doing anything.
Atmosphere: 3
Food: 3
Service: 1
Amy Esterle
Love the special drink Pina Colada was delicious ??
H Y
Cashier can’t get my order right repeated it 3 times finally said it correctly but still entered wrong. “Shift leader” with short hair was just eating her instant noodle and was not helping and giving bad attitude.
Been here many times over the past year but recently I've had poor experiences. There is a male staff member who makes it seem like taking my order is the biggest inconvenience. They were also sold out of pearls at 3pm. There is also an older Asian woman who cannot speak much English, which is fine as there is only so much communication needed when ordering a bubble tea, but she also seems to get defensive when I can't understand her and politely ask her to repeat herself. Two stars as the drinks are good and other staff are great.
I've visited this store many times, and my previous experiences were always great. However, this time I encountered a male staff member whose tone was extremely rude, making me feel like I never want to come back again.
Atmosphere: 1
Food: 2
Service: 1
The price of each waiter's order is different, and the price becomes higher after changing the toppings of equal price. Today the waiter said that the previous waiter made a mistake? Speechless?Let’s train well
Atmosphere: 1
Food: 1
Service: 1
The drinks are great but sometimes the people who receive us are really bad but most of the time is great
Kid-friendliness: Kids love their drinks
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: 玫瑰鹽奶蓋紅茶 black tea macchiato, 玫瑰鹽奶蓋可可 chocolate macchiato, 百香雙響炮 bubble gaga, 焦糖可可 caramel choco, 玫瑰鹽奶蓋綠茶 green tea macchiato
The two front desks on Saturday were very friendly; one was patient and the other was fast
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: 檸檬霸 lemon king, 可可, 玫瑰鹽奶蓋紅茶 black tea macchiato, 黑糖珍珠鮮奶 brown sugar pearl latte, 玫瑰鹽奶蓋可可 chocolate macchiato, 百香雙響炮 bubble gaga, 焦糖可可 caramel choco, 玫瑰鹽奶蓋綠茶 green tea macchiato
It’s disheartening to see Chinese businesses operated with minimal investment in service. We came on Sunday around noon and there was only one girl working there. She was on the phone with what I can only assume was her manager as he helped her navigated the ordering process. She clearly didn’t understand the system and the payment options very well. I don’t blame her, as she was very swift in making our drinks but the fact that the management here left someone unfamiliar with English and the system alone on a Sunday afternoon shows just how disingenuous the management is towards the customer and especially the girl. She deserves better.
Service: 1
Really like their fresh fruit series. Also they do not jammed you with tip options.
Really like their fresh fruit series. Also they do not jammed you with tip options.
At 12 noon on January 30, a young woman and a middle-aged female clerk came together. The attitude was extremely bad, there was no one in the store, and I was very impatient when I asked about the taste of the drinks. After ordering, she asked her to add less ice. The young clerk immediately said angrily: "Ice is essential! We don't have this operation! Either add ice or no ice!" He almost rolled his eyes at the customer. ?️ I just want to ask, is it so difficult to add two less cubes when adding ice? Do you have to yell at customers? How much resentment does this have towards customers? Originally, the milk tea made from powdered milk didn't taste good at all, so I just bought it casually while passing by. With your scary service attitude, who would dare to go there in the future? Do we have to spend money to suffer? ??
Today is the 3rd time you mess up my gift card balance at your store, and the male stuff is the same person who messed up before and he is very rude to clients. The worst customer experience ever in any retail store.1. Your store never ever record the right gift card balance, because you guys have no system to track, but based on human to send msg in wechat group msg. thats one of the reason your stuff never get me the right balance. The rude male stuff today told me different balance again! and he said he does not know his manager call number and can not provide any receipt of my balance?!? RUDE + UNPROFESIONNAL+RIDICULOUS2. I try not to piss of this bad experience BUT you reply my google review 2 times, so I need to clarify in details again for my todays' visit, so to help other customers to avoid your rude customer service, no system track client gift card, and no management style store. after my 3rd visit, your stuff still can not get the right balance of my gift card, and very rude to me, he refund me the gift card in cash, which you guys should do it at the beginning, rather waste clients so much time and energy to deal with your untruthful gift card system, and rude customer experience.3. if you like to spend your time to reply my google review to pretend you care about the client experience, would be better to improve your customer service, and have at least a normal system to track gift card balance.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Really Clean! But the workers there are not really friendly.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Milk Tea Series
My favorite bubble tea place in South Surrey/White Rock. The biggest yes for me is consistency in quality. They have also good variety.
Atmosphere: 5
Food: 5
Service: 5
I ordered 1 drink and waited 30 minutes. It wasn’t even very busy. There were two employees working but one of them was not doing anything.
Atmosphere: 3
Food: 3
Service: 1
Love the special drink Pina Colada was delicious ??
Cashier can’t get my order right repeated it 3 times finally said it correctly but still entered wrong. “Shift leader” with short hair was just eating her instant noodle and was not helping and giving bad attitude.
Atmosphere: 1
Food: 1
Service: 1
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