D-Plus Pizza
10207 King George Blvd, Surrey
(604) 588-4545
Recent Reviews
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Wanted Pizza Hut on Uber eats and got this bs crap 0/10 don’t recommend wasted my money on this joke of a company their pizza is just horrid don’t go here dominos better
Worst customer service the girl on the front doesnt know how to talk. 0 customer service
Pizzas are always great choice here!
Food is really Good and service is super fast but there is little to no space if you want to sit down and eat. The front desk girls are super sweet. For food sake, i recommend 10/10
This place has cheap prices on there menu out side but they change the price in side and I try to give them a second chance and they messed up my whole order
We recently bought vegie samosa from them whole samosa base is totally untried I also shared the picture do not visit at this place when I called and shared the video they said I was always as same like they always gave these kind of eating food to everyone 🤣
Pizzas always a great choice here
Pizza is always great.
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Shahi Paneer Pizza, Butter Chicken Pizza
We just ordered food yesterday it was very hard to eat and stale. I just made us suffer and caused pain.
Atmosphere: 2
Food: 1
Service: 1
I am writing to formally report a recent experience at D Plus Restaurant, where both the service and handling of a food order error caused significant concern. I visited the restaurant on Diwali and placed an order around 1:00 a.m., specifically requesting Paneer Butter Masala. Instead, I received Paneer Matar Masala, despite being allergic to peas.
Upon realizing the error, I immediately contacted the restaurant, explaining the mix-up and requesting a replacement. However, I was informed that no action could be taken until the next day, as their chef was unavailable. I followed up as instructed, but the resolution process was equally frustrating. When I called, I had to re-explain the issue multiple times, as the staff kept transferring me and asking the same questions. After finally being told I could come in for the correct dish, I went to the restaurant in person.
Upon arrival, I was again asked to explain the situation, and to my surprise, I was told I would need to pay $45 for the replacement item. I reminded them that this was a correction due to their error, not a new purchase. Throughout this process, the representative at the front counter made unprofessional remarks, suggesting that adding peas to a Paneer Butter Masala was my own misunderstanding, which felt intentionally embarrassing, especially as it was said in front of other customers.
This experience reflects a lack of proper food handling, customer service, and overall professionalism. Given the potential allergy risks involved, I am requesting that your office look into the practices of this restaurant to ensure they adhere to proper standards of food handling, accuracy in order preparation, and customer service.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I had ordered shahi paneer pizza but slices got black cooked it didn’t give taste .. I totally get frustrated
Worst food ever tasted....Highly disappointed ?
Atmosphere: 1
Food: 1
Service: 1
I ordered mango shake , seriously it’s only a half cup. Very bad service.
Never gonna come again
Food: 1
Service: 1
Ordered medium spicy pizza but they made too much spicy
Atmosphere: 5
Food: 1
Service: 5
Worst tea ever worst food disgusting customer service
Staff dont know how to behave
Change your staff if u wanna give good customer service
Atmosphere: 1
Food: 1
Service: 1
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