We just ordered food yesterday it was very hard to eat and stale. I just made us suffer and caused pain.
Atmosphere: 2
Food: 1
Service: 1
Prince Singla
I am writing to formally report a recent experience at D Plus Restaurant, where both the service and handling of a food order error caused significant concern. I visited the restaurant on Diwali and placed an order around 1:00 a.m., specifically requesting Paneer Butter Masala. Instead, I received Paneer Matar Masala, despite being allergic to peas.
Upon realizing the error, I immediately contacted the restaurant, explaining the mix-up and requesting a replacement. However, I was informed that no action could be taken until the next day, as their chef was unavailable. I followed up as instructed, but the resolution process was equally frustrating. When I called, I had to re-explain the issue multiple times, as the staff kept transferring me and asking the same questions. After finally being told I could come in for the correct dish, I went to the restaurant in person.
Upon arrival, I was again asked to explain the situation, and to my surprise, I was told I would need to pay $45 for the replacement item. I reminded them that this was a correction due to their error, not a new purchase. Throughout this process, the representative at the front counter made unprofessional remarks, suggesting that adding peas to a Paneer Butter Masala was my own misunderstanding, which felt intentionally embarrassing, especially as it was said in front of other customers.
This experience reflects a lack of proper food handling, customer service, and overall professionalism. Given the potential allergy risks involved, I am requesting that your office look into the practices of this restaurant to ensure they adhere to proper standards of food handling, accuracy in order preparation, and customer service.
Atmosphere: 1
Food: 1
Service: 1
Nabhpreet Kaur
I had ordered shahi paneer pizza but slices got black cooked it didn’t give taste .. I totally get frustrated
Harpreet Singh
Worst food ever tasted....Highly disappointed ?
Atmosphere: 1
Food: 1
Service: 1
chobbar 6x4
I ordered mango shake , seriously it’s only a half cup. Very bad service. Never gonna come again
Food: 1
Service: 1
Piyush Bansal
Ordered medium spicy pizza but they made too much spicy
Atmosphere: 5
Food: 1
Service: 5
jasmeet kaur
Worst tea ever worst food disgusting customer service Staff dont know how to behave Change your staff if u wanna give good customer service
Atmosphere: 1
Food: 1
Service: 1
Anushka Dixit
I called them for placing an order and the lady was soo rude ! She disconnected the call when i told her to wait , this is not a good way to talk to your customers.
Atmosphere: 1
Food: 1
Service: 1
Caleb Clarke
Beware the meat lasagna! Mine was sour and rotten. The pizza is alright but selling rotten food is unforgivable therefore 1 star.
Pizza is always great.
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Shahi Paneer Pizza, Butter Chicken Pizza
We just ordered food yesterday it was very hard to eat and stale. I just made us suffer and caused pain.
Atmosphere: 2
Food: 1
Service: 1
I am writing to formally report a recent experience at D Plus Restaurant, where both the service and handling of a food order error caused significant concern. I visited the restaurant on Diwali and placed an order around 1:00 a.m., specifically requesting Paneer Butter Masala. Instead, I received Paneer Matar Masala, despite being allergic to peas.
Upon realizing the error, I immediately contacted the restaurant, explaining the mix-up and requesting a replacement. However, I was informed that no action could be taken until the next day, as their chef was unavailable. I followed up as instructed, but the resolution process was equally frustrating. When I called, I had to re-explain the issue multiple times, as the staff kept transferring me and asking the same questions. After finally being told I could come in for the correct dish, I went to the restaurant in person.
Upon arrival, I was again asked to explain the situation, and to my surprise, I was told I would need to pay $45 for the replacement item. I reminded them that this was a correction due to their error, not a new purchase. Throughout this process, the representative at the front counter made unprofessional remarks, suggesting that adding peas to a Paneer Butter Masala was my own misunderstanding, which felt intentionally embarrassing, especially as it was said in front of other customers.
This experience reflects a lack of proper food handling, customer service, and overall professionalism. Given the potential allergy risks involved, I am requesting that your office look into the practices of this restaurant to ensure they adhere to proper standards of food handling, accuracy in order preparation, and customer service.
Atmosphere: 1
Food: 1
Service: 1
I had ordered shahi paneer pizza but slices got black cooked it didn’t give taste .. I totally get frustrated
Worst food ever tasted....Highly disappointed ?
Atmosphere: 1
Food: 1
Service: 1
I ordered mango shake , seriously it’s only a half cup. Very bad service.
Never gonna come again
Food: 1
Service: 1
Ordered medium spicy pizza but they made too much spicy
Atmosphere: 5
Food: 1
Service: 5
Worst tea ever worst food disgusting customer service
Staff dont know how to behave
Change your staff if u wanna give good customer service
Atmosphere: 1
Food: 1
Service: 1
I called them for placing an order and the lady was soo rude ! She disconnected the call when i told her to wait , this is not a good way to talk to your customers.
Atmosphere: 1
Food: 1
Service: 1
Beware the meat lasagna! Mine was sour and rotten. The pizza is alright but selling rotten food is unforgivable therefore 1 star.
Restaurantji Recommends
Everything’s good nd no quality compromise
Uncooked pizza were send at my place
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pizza
I just liked the service from them except that food was not good at all, pizza bad, chicken wings bad
Atmosphere: 2
Food: 1
Service: 5
Ultimate pizza is TASTY & loaded like a pizza should be and the price is right ?????
Food: 5
Tasty food and fair price.
Atmosphere: 3
Food: 5
Service: 5
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