Worst service ever.They r not polite and talk to the customers rudely (specially the girls in the front).
Atmosphere: 1
Food: 1
Service: 1
Andy B
1) you will always wait am extended period for your order. 2) they will charge you for your stuff and then not give it to you / give you someone else's order
Atmosphere: 1
Food: 1
Service: 1
C I
I have no idea what KFC is doing to the quality of the food.Chicken was just deep fries.It was not crispy.I only have dissapoinment after buying from KFC.What they sell is not KFC. Just deep fried chicken ..
vivian nzeribe
kfc surrey mall , chicken too salty
Atmosphere: 1
Food: 1
Service: 1
George Lou Marcilla
We ordered online at KFC Central City Shopping Center on the evening of July 5, 2024. We were charged $60, but the food hasnt been made. Therefore, it wasn't delivered to us. My wife called the store to check in the order, and the woman she spoke to mentioned that no order has been made. I gave her order number #1080, and then the attendant just hanged up my wife's call. We called again, and the man answered the call and was saying the courier didn't deliver the food, but according to the online tracking was saying the food was still cooking. It was a big lie to blame to a poor courier their mistake. The man was saying to wait for another 40 minutes to make our order. If we said yes, we spent 2 hours just waiting for our simple order. My wife told them to cancel the order and just refund us, but until now, the amount they collected from my credit card has not been returned. This is a very ridiculous service and such a big hassle on our end. We have spoken to customer service twice and have gotten two reference numbers: 5DV65X and 5DVD85. This is not okay and not acceptable at all. Bring back our money and fix your service. Terrible experience for making us so hungry and, most especially, my children.
Service: 1
Rocky Singh
Wrong description for skip,Uber drivers . Didn't mention the street name, number. U professional staff
Atmosphere: 1
Food: 1
Service: 1
Kim B
Zero customer service. Cashier didn't know the menu. Bad attitude. Racism because we are black. Should be fired. I walk in and walk out worst
Atmosphere: 1
Food: 1
Service: 1
Jnana H
Zero customer service. Cashier didn't know the menu. Bad attitude. Racism because we are black. Should be fired. I walk in and walk out worst
Atmosphere: 1
Food: 1
Service: 1
Prabhjot Singh
Hot served cold chicken onion ring burger.
Atmosphere: 5
Food: 1
Service: 1
Amin Safaeesirat
This was the worst fried chicken I've ever encountered. I chose not to eat it because it was excessively greasy. Additionally, the skin was too soft.
The lady is working in front of this KFC is so rude she doesn't give respectful treat to customers .
Food: 3
Service: 1
Mohiuddin Alamin
When i asked for 2 pc chicken fry, The stupid cashier (punjabi guy, short beard) replied me WE DONT SELL CHICKEN FRY ! then I showed him the photo top of his head. He said that's Chicken, not chicken fry.I don't know how these stupid get the jobs whereas lot of qualified passionate boys and girls are desperately searching jobs.Does not KFC provide training before sending them to face customers???Time: 1:30-1:35 PM, 21st Feb
Doreen Orogun
Good food and friendly
Atmosphere: 5
Food: 5
Service: 5
Nathan Beraki
KFC in Royal City Mall provided a satisfactory dining experience, albeit with some room for improvement. Service was prompt and efficient, with staff members attending to orders in a timely manner. In terms of cleanliness, the restaurant was well-maintained and presented a tidy appearance.
Worst service ever.They r not polite and talk to the customers rudely (specially the girls in the front).
Atmosphere: 1
Food: 1
Service: 1
1) you will always wait am extended period for your order.
2) they will charge you for your stuff and then not give it to you / give you someone else's order
Atmosphere: 1
Food: 1
Service: 1
I have no idea what KFC is doing to the quality of the food.Chicken was just deep fries.It was not crispy.I only have dissapoinment after buying from KFC.What they sell is not KFC. Just deep fried chicken ..
kfc surrey mall , chicken too salty
Atmosphere: 1
Food: 1
Service: 1
We ordered online at KFC Central City Shopping Center on the evening of July 5, 2024. We were charged $60, but the food hasnt been made. Therefore, it wasn't delivered to us. My wife called the store to check in the order, and the woman she spoke to mentioned that no order has been made. I gave her order number #1080, and then the attendant just hanged up my wife's call. We called again, and the man answered the call and was saying the courier didn't deliver the food, but according to the online tracking was saying the food was still cooking. It was a big lie to blame to a poor courier their mistake. The man was saying to wait for another 40 minutes to make our order. If we said yes, we spent 2 hours just waiting for our simple order.
My wife told them to cancel the order and just refund us, but until now, the amount they collected from my credit card has not been returned. This is a very ridiculous service and such a big hassle on our end. We have spoken to customer service twice and have gotten two reference numbers: 5DV65X and 5DVD85.
This is not okay and not acceptable at all. Bring back our money and fix your service. Terrible experience for making us so hungry and, most especially, my children.
Service: 1
Wrong description for skip,Uber drivers . Didn't mention the street name, number. U professional staff
Atmosphere: 1
Food: 1
Service: 1
Zero customer service. Cashier didn't know the menu. Bad attitude. Racism because we are black. Should be fired. I walk in and walk out worst
Atmosphere: 1
Food: 1
Service: 1
Zero customer service. Cashier didn't know the menu. Bad attitude. Racism because we are black. Should be fired. I walk in and walk out worst
Atmosphere: 1
Food: 1
Service: 1
Hot served cold chicken onion ring burger.
Atmosphere: 5
Food: 1
Service: 1
This was the worst fried chicken I've ever encountered. I chose not to eat it because it was excessively greasy. Additionally, the skin was too soft.
Restaurantji Recommends
The lady is working in front of this KFC is so rude she doesn't give respectful treat to customers .
Food: 3
Service: 1
When i asked for 2 pc chicken fry, The stupid cashier (punjabi guy, short beard) replied me WE DONT SELL CHICKEN FRY ! then I showed him the photo top of his head. He said that's Chicken, not chicken fry.I don't know how these stupid get the jobs whereas lot of qualified passionate boys and girls are desperately searching jobs.Does not KFC provide training before sending them to face customers???Time: 1:30-1:35 PM, 21st Feb
Good food and friendly
Atmosphere: 5
Food: 5
Service: 5
KFC in Royal City Mall provided a satisfactory dining experience, albeit with some room for improvement. Service was prompt and efficient, with staff members attending to orders in a timely manner. In terms of cleanliness, the restaurant was well-maintained and presented a tidy appearance.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Zinger Sandwich, Chicken Burger Meal
Worst customer service
Atmosphere: 1
Food: 1
Service: 1
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