Horrible service, foods cold, restaurants ran by children
Kaur Pj
Dear KFC Team,
I’m very disappointed with the repeated poor service at your Strawberry Hill location. Almost every visit has been a bad experience — the staff argue with customers, provide no proper customer service, and overall the atmosphere is very frustrating.
Even though the nordel location gives much better service, Strawberry Hill is closer to my home, so I often end up visiting there. Unfortunately, the service never improves, and each visit leaves me more disappointed.
Please look into this issue seriously. Your customers deserve respect and proper service at this location.
Cecilia Ayobami Ajayi
The food is good
Parminder Singh Hanjra
Shutout to prabh, great customer service🫡
Crystal Price
The delivery was fast, the food was tasteless and extremely poor quality. The chicken should be fried, the outside is semi fried and the inside is very doey the French fries came cold and dry, almost like it was reheated. I spent $75 for this.. disappointed! It needs to be fixed as it seems from other reviews it's a issue at this location
Erin Anderson
Staff is super confused, don't have a clue what they're doing. Waited forever and then some lady comes up to us and asks what we ordered and wanted to see our receipt?? They found our receipt and didn't say a word after and served so many people before us. It's chaos here lol..go somewhere else.
Kiran Kaur
We went to pick up our food and the employee their named prabh was very helpful and made sure we got all our food.
Ashish Chadha
Dear KFC Management,
I’m writing to bring to your attention a disappointing experience I had at your store on June 8th at approximately 3:11 PM.
Several staff members were speaking loudly in Punjabi, discussing personal matters and making unprofessional comments about customers and even someone named Richard, who I believe may be a supervisor. One staff member wearing a headset was especially loud, repeatedly yelling things like “Aeeyyy Aeeyyy,” which made the environment feel chaotic and unpleasant.
This kind of behavior shows a lack of civic sense and basic customer service etiquette. As a customer, I expect a welcoming and professional environment—not to overhear gossip or feel like I’m in someone’s living room. It’s important to remember that this is a professional establishment, not a social hangout.
I hope you will take steps to train your staff on proper conduct and ensure that your restaurants remain welcoming and respectful spaces for everyone.
Sincerely,
jobanpreet kaur
Worst service . Such a rude staff with no customer service etiquettes. Order for chicken at DT and asked me to wait and after 15 minutes of wait the girl came up and said we don’t have chicken . She did not even apologised for making me wait so long . And when i asked for refund she was so rude like i was asking for free food . Extremely disappointed.
I entered the store a couple of days ago and Jasmeen greeted me when I was still entering and she was helpful, kind and courteous. Kudos to her and the manager on running this location so well.
Atmosphere: 5
Food: 5
Service: 5
Amina Niazi
Staff was very friendly. I made order at drive thru. They served me hot and fresh food.
Atmosphere: 5
Food: 5
Service: 5
DEVANSH OJHA
Very nice service
Atmosphere: 5
Food: 5
Service: 5
Mamta mamta
Staff was very friendly and fast service
Atmosphere: 5
Food: 5
Service: 5
Suman Dulay
Great customer service and food was really good
Kid-friendliness: They are very friendly to the kids
Good food and quality
Horrible service, foods cold, restaurants ran by children
Dear KFC Team,
I’m very disappointed with the repeated poor service at your Strawberry Hill location. Almost every visit has been a bad experience — the staff argue with customers, provide no proper customer service, and overall the atmosphere is very frustrating.
Even though the nordel location gives much better service, Strawberry Hill is closer to my home, so I often end up visiting there. Unfortunately, the service never improves, and each visit leaves me more disappointed.
Please look into this issue seriously. Your customers deserve respect and proper service at this location.
The food is good
Shutout to prabh, great customer service🫡
The delivery was fast, the food was tasteless and extremely poor quality. The chicken should be fried, the outside is semi fried and the inside is very doey the French fries came cold and dry, almost like it was reheated. I spent $75 for this.. disappointed! It needs to be fixed as it seems from other reviews it's a issue at this location
Staff is super confused, don't have a clue what they're doing. Waited forever and then some lady comes up to us and asks what we ordered and wanted to see our receipt?? They found our receipt and didn't say a word after and served so many people before us. It's chaos here lol..go somewhere else.
We went to pick up our food and the employee their named prabh was very helpful and made sure we got all our food.
Dear KFC Management,
I’m writing to bring to your attention a disappointing experience I had at your store on June 8th at approximately 3:11 PM.
Several staff members were speaking loudly in Punjabi, discussing personal matters and making unprofessional comments about customers and even someone named Richard, who I believe may be a supervisor. One staff member wearing a headset was especially loud, repeatedly yelling things like “Aeeyyy Aeeyyy,” which made the environment feel chaotic and unpleasant.
This kind of behavior shows a lack of civic sense and basic customer service etiquette. As a customer, I expect a welcoming and professional environment—not to overhear gossip or feel like I’m in someone’s living room. It’s important to remember that this is a professional establishment, not a social hangout.
I hope you will take steps to train your staff on proper conduct and ensure that your restaurants remain welcoming and respectful spaces for everyone.
Sincerely,
Worst service . Such a rude staff with no customer service etiquettes. Order for chicken at DT and asked me to wait and after 15 minutes of wait the girl came up and said we don’t have chicken . She did not even apologised for making me wait so long . And when i asked for refund she was so rude like i was asking for free food . Extremely disappointed.
Atmosphere: 1
Service: 1
Restaurantji Recommends
I entered the store a couple of days ago and Jasmeen greeted me when I was still entering and she was helpful, kind and courteous. Kudos to her and the manager on running this location so well.
Atmosphere: 5
Food: 5
Service: 5
Staff was very friendly. I made order at drive thru. They served me hot and fresh food.
Atmosphere: 5
Food: 5
Service: 5
Very nice service
Atmosphere: 5
Food: 5
Service: 5
Staff was very friendly and fast service
Atmosphere: 5
Food: 5
Service: 5
Great customer service and food was really good
Kid-friendliness: They are very friendly to the kids
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Popcorn, Sandwich, Chicken Sandwich
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