Mary Brown's Chicken

Expensive but what else would you expect for quality

Atmosphere: 4

Food: 4

Service: 4

Honestly just had the worst customer service with Mary Browns. I've been here quite a few times because i used to live quite close and never had an issue until today. The manager was extremely rude. There's currently a promotion going on where you can order a free sandwich through the app. I went in just asking if its available and the cashier there nicely confirmed that it is, but i just need to order through the app. I logged into my app and for some reason it says the store is closed, therefore i can't order. I was going to go back and ask the cashier but she was busy with another customer and i see the manager standing there so we made eye contact and i asked him. He then rudely ignores my question and sternly tells me that the order hasn't gone through and i need to go sit down. I was a bit turned off already by his attitude but i didnt want reciprocate, and i told him nicely again that the app says the door was closed. His answer was: Well, all the other orders are going through. Making it seem like i was lying for some reason. He then questions me like im a criminal if i downloaded the app today, which i didnt and actually had it for awhile but just didn't use it much because we would usually walk in and order. He then tells me because im not a "regular customer" so i can use the app to order my free sandwich. I have to use the app within 6 months and be a regular. These are his exact words. Which is ridiculous imo. So regular customers who do actually come in and order are excluded from the promotion? I just left afterwards and i never want to come back to this Mary Browns ever again. I told my husband afterwards, he opened the app and now its letting us order without having to be a "regular" in his terms. I honestly he felt like he didn't want/need to treat me like a regular customer because i wasn't paying to order something.

Atmosphere: 3

Food: 3

Service: 1

Usually I’ve only had really good experiences, but today, the person who put together my order didn’t close the list tightly enough, and gravy spilled all over my clothes. I was on the go and ended up missing my bus as well because I had to clean up. I am a little disappointed :( Please close the lids properly!

Aswome food

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Big Mary

Just got off tonight after a hard day (Sept 26) craving the "Batter box" (sad to know the promo ended). Came in Just before closing.
The 2 girls working the front and kitchen were super cute and super positive. Cheered me up. Great customer service from these 2 young ladies.
Keep up the great work!

Will definitely return soon.

From a happy customer ?

shrinkflation is real, especially here. Spent 25$ for a meal that was kids size.

Atmosphere: 4

Food: 1

Service: 3

Employees are super friendly and always smiling and saying thank. Other restaurants can learn from them.

Atmosphere: 5

Food: 5

Service: 5

Fast food that includes chicken burgers and fried chicken. Taste is very good.

Dietary restrictions: Chicken is Halal.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Chicken Sandwich Combo, Fried Chicken, Big Mary

With KFC usually disappointing me, I often now go to Mary Brown's. While the flavor is not the same, I feel the value is much better. The combo offer a side as well, which I feel has a has a better coleslaw, and mac & cheese. The Chicken Pieces are decently size, and I believe is cook pretty fresh. I'm not a big fan of the potato wedges, but you can switch that out for normal fries. Overall, I will Highly recommend, though do note, you might have to wait a few minutes for the chicken to cook.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Poutine, Chicken Sandwich Combo, Fried Chicken, Big Mary

Had the K-crunch chicken burger. It was delicious. The staff was really friendly and we enjoyed ourselves.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Chicken Sandwich Combo

One visit while on vacation in Vancouver. Excellent spicy Big Mary sandwich and the seasoned taters were a very pleasant and tasty side. French fries were crispy and good but the taters were very good.

Atmosphere: 5

Food: 5

Service: 5

grilled chicken burger was delicious.
Very nice customer service.

Atmosphere: 5

Food: 5

Service: 5

Love the Monday deals. Chicken is always delicious.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Chicken Sandwich Combo

I went in to get something for dinner. I was greeted right away by the cashier. They were friendly and helpful. I was asked to sit while my food was prepared. Another employee brought it out to me. He offered condiments but I didn't need any. It's not usual to find fast and friendly service but they had both. Will be returning.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fried Chicken

Good place to go taste chicken varieties.

Atmosphere: 5

Food: 4

Service: 4