Sharetea Surrey Guildford

Ice melted drinks served in hot beverage cups now?? It’s smaller - see how much of the straw sticks out

Sharetea in Surrey (Guildford) area is a solid bubble tea choice in the area. I really love their wintermelon tea. Pearls were soft and chewy and the staff were great. I arrived 15min before closing and they were still warm and welcoming to my late-night order.

Sharetea employees need to understand how to differentiate orders made for their classic iced brewed teas and their iced milk teas. While I respect the employees and their dedication to serving orders on the daily, on multiple occasions through phone orders or food delivery, drink confirmations for their brewed teas have been inaccurate through and through.

A small question of “Did you want an Iced Brewed Tea or Iced Milk Tea?” with their classic teas listed on their menu like Black Tea, Green Tea or Oolong Tea goes a long way to ensure that employees are on the same level with customers, implementing accurate orders from their menu and maintaining consistency across the board.

This is hard to identify to employees over the counter, even when clarifying if the drink is the correct one. One that is lacking the confirmation that employees simply forget to ask.

Customers have been able to visually see their drinks with a clear Sharetea cup. Since then, they have now opted to swapping out their Clear plastic cups with Pink covered cups - making it difficult to visually track incorrect drinks or missing toppings that customers paid for.

In the past years ordering at the Guildford location, I’ve been grateful with former Sharetea employees calling customers to confirm if this drink selection/topping is correct. Customer service is favoured and warrants more customers to visit again. This is something new employees are currently lacking.

The staff is friendly. The interior was nice and clean!

First time visiting this location since I was around the area. I liked the service, and the drinks were delicious.

Tried Shared Tea and overall, it was a nice experience.
A solid place to satisfy a boba craving. I’d come back for sure!

Drinks are very yummy, but they NEVER listen to instructions.

I have ordered here both in person and on delivery apps, and I ALWAYS request for no dairy to be added, but frequent mistakes are made.

I will order a slush blended with ice cream and request that no ice cream be added, but I ALWAYS receive a drink that has the ice cream added and I ALWAYS have to tell them I requested NO DAIRY.

Staff have gone downhill since new management have come in as they cannot seem to comprehend instructions without being corrected. I have been patient before but after explicitly stating NO DAIRY on a delivery app order and explaining in the note that I am sensitive to dairy, I STILL received my drink with ice cream on top.

It's ridiculous that this problem has arisen after new management. Simple modifications should not be an ongoing issue.

Staff under the previous management were infinitely more capable of handling these normal, very simple requests.

I hope that this feedback is taken into account, as reading instructions or listening to a simple request is really not that hard. (Although I suppose at this store it seems to be very hard for the staff to comprehend that someone wants their drink made correctly the first time.)

I feel so bad because my cup has short hair in it. An I don’t know where is the hair come from. it’s very weird.

The bubble tea here is always consistent. Most of the servers I’ve had were are really sweet and welcoming. I don’t have any complaints with this location. Will keep coming back whenever a bubble tea craving comes up!

love Taro milk tea best one and alway favourite

Atmosphere: 5

Food: 5

Service: 5

WOOOW!!! great drink, thanks my favourite bubble maker Krystallo!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Strawberry with Ice Cream

Served by two lovely ladies. My drink was very delicious thanks to the wonderful Krystallo :)
Thank you very much!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mango Ice Blended with Ice Cream

We ordered the taro. It is not as good as it was. It ‘s just like milkshake with pearls. I didn’t taste the taro at all. Very disappointed.

Came into this store but I mistakenly had placed an order at the other location. As I was on my way out, a female staff member at the back sarcastically called out to me in a tone about my mistake that was ridiculously uncalled for. I was already upset as I had to drive an extra half hour during rush hour traffic to pickup my order at the correct location and didn't understand why this happened. I rarely get angry, but this encounter had me fuming while I was on the road, hence I am leaving this review. Not surprised now that after reading the one star reviews on here, it seems that this location gets quite defensive when it comes to their employees who don't treat their customers right

Atmosphere: 1

Food: 2

Service: 1

The bubbletea here was good!!! We ordered the tiger brown sugar one and it tasted good. Their pearls are also warm when you just get the drink and they made the drinks quick too. Only downside is that the drink tastes more milky and have less of a tea flavour but it was still good!

Atmosphere: 4

Food: 4

Service: 4