Sharetea Surrey Guildford

First time visiting this location since I was around the area. I liked the service, and the drinks were delicious.

Tried Shared Tea and overall, it was a nice experience.
A solid place to satisfy a boba craving. I’d come back for sure!

Drinks are very yummy, but they NEVER listen to instructions.

I have ordered here both in person and on delivery apps, and I ALWAYS request for no dairy to be added, but frequent mistakes are made.

I will order a slush blended with ice cream and request that no ice cream be added, but I ALWAYS receive a drink that has the ice cream added and I ALWAYS have to tell them I requested NO DAIRY.

Staff have gone downhill since new management have come in as they cannot seem to comprehend instructions without being corrected. I have been patient before but after explicitly stating NO DAIRY on a delivery app order and explaining in the note that I am sensitive to dairy, I STILL received my drink with ice cream on top.

It's ridiculous that this problem has arisen after new management. Simple modifications should not be an ongoing issue.

Staff under the previous management were infinitely more capable of handling these normal, very simple requests.

I hope that this feedback is taken into account, as reading instructions or listening to a simple request is really not that hard. (Although I suppose at this store it seems to be very hard for the staff to comprehend that someone wants their drink made correctly the first time.)

I feel so bad because my cup has short hair in it. An I don’t know where is the hair come from. it’s very weird.

The bubble tea here is always consistent. Most of the servers I’ve had were are really sweet and welcoming. I don’t have any complaints with this location. Will keep coming back whenever a bubble tea craving comes up!

love Taro milk tea best one and alway favourite

Atmosphere: 5

Food: 5

Service: 5

WOOOW!!! great drink, thanks my favourite bubble maker Krystallo!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Strawberry with Ice Cream

Served by two lovely ladies. My drink was very delicious thanks to the wonderful Krystallo :)
Thank you very much!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mango Ice Blended with Ice Cream

We ordered the taro. It is not as good as it was. It ‘s just like milkshake with pearls. I didn’t taste the taro at all. Very disappointed.

Came into this store but I mistakenly had placed an order at the other location. As I was on my way out, a female staff member at the back sarcastically called out to me in a tone about my mistake that was ridiculously uncalled for. I was already upset as I had to drive an extra half hour during rush hour traffic to pickup my order at the correct location and didn't understand why this happened. I rarely get angry, but this encounter had me fuming while I was on the road, hence I am leaving this review. Not surprised now that after reading the one star reviews on here, it seems that this location gets quite defensive when it comes to their employees who don't treat their customers right

Atmosphere: 1

Food: 2

Service: 1

The bubbletea here was good!!! We ordered the tiger brown sugar one and it tasted good. Their pearls are also warm when you just get the drink and they made the drinks quick too. Only downside is that the drink tastes more milky and have less of a tea flavour but it was still good!

Atmosphere: 4

Food: 4

Service: 4

Nice place for bubble tea and interesting flavours.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mango Ice Blended With

Came into this store but I mistakenly had placed an order at the other location. As I was on my way out, a female staff member at the back sarcastically called out to me in a tone about my mistake that was ridiculously uncalled for. I was already upset as I had to drive an extra half hour during rush hour traffic to pickup my order at the correct location and didn't understand why this happened. I rarely get angry, but this encounter had me fuming while I was on the road, hence I am leaving this review. Not surprised now that after reading the one star reviews on here, it seems that this location gets quite defensive when it comes to their employees who don't treat their customers right

Great service, pius krystallo were amazing!

Lovely place, staff is very friendly and helpful. Good variety as well.

Atmosphere: 5

Food: 5

Service: 5