I wasn’t sure how bitter or sweet the cold brew was going to be, but the barista, Chloe, just said if I try it and don’t like it she can adjust it to whatever I would like and the little message on the cup made me feel really special :)
Atmosphere: 5
Food: 5
Service: 5
Toro O
I found a small piece of foil inside my iced coffee
Atmosphere: 4
Food: 1
Service: 4
Branden Yoon
Three staff have a fun time to talk and did not get order until ask for an order.
Atmosphere: 3
Food: 3
Service: 1
Gloria Li
I came in at 8am this Sunday morning — the store was completely empty, and I only ordered one grande latte. It took 20 minutes for my drink to be ready.
When I asked what was going on, the staff told me “sorry for the wait, waiting for the sticker to be printed.” Seriously?!
I live in the neighborhood and this location has been consistently slow, but today was the worst. Very disappointing. Definitely not the standard I expect from Starbucks
Atmosphere: 1
Food: 1
Service: 1
Broke Boots
Lamar is a Gem. I had a very horrible day. My official divorce day. She made me smile when i was down. To the one that hired her. You made an excellent choice.
Atmosphere: 4
Food: 5
Service: 5
Josephine
Absolutely one of the worst Starbucks experiences I’ve had. I waited at the till with zero acknowledgement while the baristas chatted behind the bar. When someone finally came to take my order, I asked for a pike with oat milk, two waters (one with ice and one without ice), and a sandwich. When I was given my coffee I realized the barista forgot to put the oat milk in and I had to go back up to the till to get my order fixed. Then, there was another error with my water which both had ice in it when I specifically asked at the till for one to have no ice. Until this point, it was okay as I understand that mistakes happen. However, things got even worse, I watched my sandwich sit beside the oven while I waited at the hand-off plane. The barista brought down a few bags of food (including the sandwich I ordered) and left everything at the mobile station without calling out the names of the order. Keep in mind, I had ordered my sandwich in the cafe. None of the workers seemed to care and nobody tried to make things right. Terrible.
Atmosphere: 1
Food: 1
Service: 1
Aman Singh
Vidhi was super helpful and really good at her craft. Atmosphere is great. The whole staff is very nice and friendly. I'd definitely be visiting them again when I'm in the area. 100 percent recommended
Atmosphere: 5
Food: 5
Service: 5
PB
Staff are super friendly
Chawana Jayawardana (EYL)
Good service
Atmosphere: 5
Food: 5
Service: 5
Karen Ivette Hernández Preciado
Really disappointing experience with the store manager
I took a while to write this review, but the more I think about what happened, the more convinced I am that I shouldn’t stay silent and should report this.
I went in to buy a drink. The young guy at the register was very friendly but clearly new. I asked if he could please serve my drink in one of those reusable cups. He had trouble finding it in the system, so he asked a coworker how to ring it in.
This coworker came over with a very rude attitude. Without looking at me or acknowledging me at all, she told him: “You have to ring in the cup and also the straw.” I immediately said, “No, I don’t want an extra straw.” She replied rudely, “That’s how it has to be.” I said, “I’m pretty sure that’s not right — it says cup with straw, plus an extra straw.” She didn’t answer and just walked away. The guy ended up charging me for the drink, the cup, and the straw. At that point, I still didn’t realize how bad her attitude really was.
When I went over to the hand-off area to wait for my drink, I asked her, “Are you the manager?” She said yes — again, with a horrible attitude. I told her I was sure they had charged me wrong, that it says cup with straw and then extra straw. Her tone immediately shifted from rude to even ruder, and with condescension she said: “If we’re wrong, I’ll give you a refund — I don’t want to take a dollar from you. For us it’s just a dollar, apparently for you it matters a lot.” At that moment I realized she was just being mean on purpose. I replied, “I wouldn’t care if it was ten cents — if it needs to be paid, I’ll gladly pay it. But here you’re the one who’s wrong.”
She asked to see the receipt, saw that I was right, and told the guy to refund the straw. Then I asked for her name so I could report her to customer service, and she refused, saying it wasn’t their policy to give her name. I told her actually she should be wearing a name tag. From that moment on, she deliberately avoided looking at me and completely ignored me as if I didn’t exist.
Of course I brought this up to customer service through chat because I found it totally inappropriate that the manager would act with such entitlement. In fact they should show their names, I found out. I don’t know if she treated me this way because of racism or what, but I left with a very, very bad taste in my mouth. Please do something about this — it was awful.
The music in here tends to be a bit loud but I don’t think they can control that :). I always go here, since about 2020. I love the service during rush, peak hours, any hours, is quick, kind, and not too fussy. I really like the quality of the drink as well, the espresso is never sour or more bitter than coffee usually is :). I love this Starbucks location.
Atmosphere: 3
Food: 4
Service: 4
Sophie Cheung
This Starbucks location is truly something special! The team here, especially the girls who are always so warm and friendly. They remember my name and even the little details I’ve shared about exciting things happening in my life. It’s those small, thoughtful gestures that make a big difference, and they never fail to go above and beyond. It’s more than just grabbing coffee, it’s a genuinely uplifting part of my day every time I visit.
Atmosphere: 5
Food: 5
Service: 5
Barb Robson
Got a VT Matcha Crème frappe with no classic almond milk and two pumps of peppermint. And let me tell you possibly one of the worst drinks I have had all I taste is a very strong matcha no peppermint and it has lumps in it. So disappointing as I didn’t taste till I got home.
Atmosphere: 3
Food: 2
Service: 3
Leo Yu
The music is too loud for customers and only good for the staffs.
Atmosphere: 1
Food: 4
Service: 4
Gus Bajwa REALTOR®
Went today during a very sunny day so I bought an iced matcha latte with no sugar. Staff were friendly and always smiling haha. Patiently waited when I was picking what I want, took me a long time haha. Great place, went around lunch time and it was quiet. Not that big but the interior design made it more spacious so that's a plus. We all know what Starbucks is but this spot in Fraser Heights is great! Coming back that's for sure.
I wasn’t sure how bitter or sweet the cold brew was going to be, but the barista, Chloe, just said if I try it and don’t like it she can adjust it to whatever I would like and the little message on the cup made me feel really special :)
Atmosphere: 5
Food: 5
Service: 5
I found a small piece of foil inside my iced coffee
Atmosphere: 4
Food: 1
Service: 4
Three staff have a fun time to talk and did not get order until ask for an order.
Atmosphere: 3
Food: 3
Service: 1
I came in at 8am this Sunday morning — the store was completely empty, and I only ordered one grande latte. It took 20 minutes for my drink to be ready.
When I asked what was going on, the staff told me “sorry for the wait, waiting for the sticker to be printed.” Seriously?!
I live in the neighborhood and this location has been consistently slow, but today was the worst. Very disappointing. Definitely not the standard I expect from Starbucks
Atmosphere: 1
Food: 1
Service: 1
Lamar is a Gem. I had a very horrible day. My official divorce day. She made me smile when i was down. To the one that hired her. You made an excellent choice.
Atmosphere: 4
Food: 5
Service: 5
Absolutely one of the worst Starbucks experiences I’ve had. I waited at the till with zero acknowledgement while the baristas chatted behind the bar. When someone finally came to take my order, I asked for a pike with oat milk, two waters (one with ice and one without ice), and a sandwich. When I was given my coffee I realized the barista forgot to put the oat milk in and I had to go back up to the till to get my order fixed. Then, there was another error with my water which both had ice in it when I specifically asked at the till for one to have no ice. Until this point, it was okay as I understand that mistakes happen. However, things got even worse, I watched my sandwich sit beside the oven while I waited at the hand-off plane. The barista brought down a few bags of food (including the sandwich I ordered) and left everything at the mobile station without calling out the names of the order. Keep in mind, I had ordered my sandwich in the cafe. None of the workers seemed to care and nobody tried to make things right. Terrible.
Atmosphere: 1
Food: 1
Service: 1
Vidhi was super helpful and really good at her craft. Atmosphere is great. The whole staff is very nice and friendly. I'd definitely be visiting them again when I'm in the area. 100 percent recommended
Atmosphere: 5
Food: 5
Service: 5
Staff are super friendly
Good service
Atmosphere: 5
Food: 5
Service: 5
Really disappointing experience with the store manager
I took a while to write this review, but the more I think about what happened, the more convinced I am that I shouldn’t stay silent and should report this.
I went in to buy a drink. The young guy at the register was very friendly but clearly new. I asked if he could please serve my drink in one of those reusable cups. He had trouble finding it in the system, so he asked a coworker how to ring it in.
This coworker came over with a very rude attitude. Without looking at me or acknowledging me at all, she told him: “You have to ring in the cup and also the straw.” I immediately said, “No, I don’t want an extra straw.” She replied rudely, “That’s how it has to be.” I said, “I’m pretty sure that’s not right — it says cup with straw, plus an extra straw.” She didn’t answer and just walked away. The guy ended up charging me for the drink, the cup, and the straw. At that point, I still didn’t realize how bad her attitude really was.
When I went over to the hand-off area to wait for my drink, I asked her, “Are you the manager?” She said yes — again, with a horrible attitude. I told her I was sure they had charged me wrong, that it says cup with straw and then extra straw. Her tone immediately shifted from rude to even ruder, and with condescension she said: “If we’re wrong, I’ll give you a refund — I don’t want to take a dollar from you. For us it’s just a dollar, apparently for you it matters a lot.” At that moment I realized she was just being mean on purpose. I replied, “I wouldn’t care if it was ten cents — if it needs to be paid, I’ll gladly pay it. But here you’re the one who’s wrong.”
She asked to see the receipt, saw that I was right, and told the guy to refund the straw. Then I asked for her name so I could report her to customer service, and she refused, saying it wasn’t their policy to give her name. I told her actually she should be wearing a name tag. From that moment on, she deliberately avoided looking at me and completely ignored me as if I didn’t exist.
Of course I brought this up to customer service through chat because I found it totally inappropriate that the manager would act with such entitlement. In fact they should show their names, I found out. I don’t know if she treated me this way because of racism or what, but I left with a very, very bad taste in my mouth. Please do something about this — it was awful.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The music in here tends to be a bit loud but I don’t think they can control that :). I always go here, since about 2020. I love the service during rush, peak hours, any hours, is quick, kind, and not too fussy. I really like the quality of the drink as well, the espresso is never sour or more bitter than coffee usually is :). I love this Starbucks location.
Atmosphere: 3
Food: 4
Service: 4
This Starbucks location is truly something special! The team here, especially the girls who are always so warm and friendly. They remember my name and even the little details I’ve shared about exciting things happening in my life. It’s those small, thoughtful gestures that make a big difference, and they never fail to go above and beyond. It’s more than just grabbing coffee, it’s a genuinely uplifting part of my day every time I visit.
Atmosphere: 5
Food: 5
Service: 5
Got a VT Matcha Crème frappe with no classic almond milk and two pumps of peppermint. And let me tell you possibly one of the worst drinks I have had all I taste is a very strong matcha no peppermint and it has lumps in it. So disappointing as I didn’t taste till I got home.
Atmosphere: 3
Food: 2
Service: 3
The music is too loud for customers and only good for the staffs.
Atmosphere: 1
Food: 4
Service: 4
Went today during a very sunny day so I bought an iced matcha latte with no sugar. Staff were friendly and always smiling haha. Patiently waited when I was picking what I want, took me a long time haha. Great place, went around lunch time and it was quiet. Not that big but the interior design made it more spacious so that's a plus. We all know what Starbucks is but this spot in Fraser Heights is great! Coming back that's for sure.
Atmosphere: 5
Food: 5
Service: 5
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