Subway

9500, 9570 120 St Unit #9538, Surrey
(604) 588-7824

Recent Reviews

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Pranisha Sharma

I always go to this place and they're great. The service is nice and you get what you pay for. But this time it was inadequate at best. I asked for a veggie delite and got charged for a different sandwich.

Apparently there's 2 types of sandwiches and without informing me of the price difference, they opted for the other sandwich. Yet they informed me that they charge extra for crisy onions. So, doesn't make sense to me. I was very clear for the veggie delite.

Furthermore one of the employees told me that they get in trouble for canceling an item order. Unfortunately, that has nothing to do with me. She incorrectly told me the price of a meal, so that was her mistake to rectify. Anyway, overall very disappointed with the service and the food. The veggie patty was awful so I didn't even eat it. Would not recommend.

R S

The employees (2 girls, didn't catch their names) working at 12:30pm July 3/2025 were very pleasant and made a perfect sandwich. Thank you!

Shaina Bhatti

Rude and Unprofessional Staff-
Went to Subway and had one of the worst customer service experiences ever. The girl named Mehak had a horrible attitude for no reason at all. Rolling eyes, acting like she’s being forced to work – totally unprofessional. If you don’t want to deal with customers, maybe don’t work in customer service. I came in to get food, not to deal with someone’s ego. Management seriously needs to train staff on how to behave with basic respect.

Kartin Marcville

I had a very disappointing experience at this Subway location. I was shocked to be charged extra for crispy onions, which has never happened at any other Subway I’ve visited. When I asked about it, the staff was rude and unhelpful, and the overall attitude felt like they didn’t care about customer satisfaction at all.

The service was slow, and the sandwich was sloppily made without proper care or attention. It didn’t taste fresh, and the vegetables didn’t seem crisp. There was no greeting, no thank you, and absolutely no effort to provide even basic customer service.

Subway is usually known for consistency and good value, but this location really missed the mark. Charging for something so small and treating customers poorly is not acceptable. I will definitely think twice before coming back to this Subway again.

Lucky Kaler

Order a chicken teriyaki bowl and the girl gave me 6 pieces of chicken teriyaki. Worst order i have ever seen . 11 dollars for 6 pieces of chicken teriyaki bowl. Never buying from them again . And also they are charging a dollar for spoon of crispy onion

Lucinda Kirby

Subway still a classic favorite. Tha service was frieny and we struck up conversation about the area.

Vishal Beniwal

No sense of costumer dealing employee showing unnecessary attitude. Terrible experience!!!!!

Mark Dennison

Food was standard. Don't need the attitude from the teenage staff when I'm on a break from work.

Dr. Aziz Mirza

I recently visited the Subway location and had the pleasure of being served by Shagun and Mehak. They were extremely courteous, friendly, and made a fantastic sandwich exactly to my liking.

I've also had the pleasure of being served by Jas, another team member at this location, who demonstrated exceptional customer service skills and attention to detail on a previous visit.

What sets this location apart is the team's ability to listen and deliver without pushing unwanted options. Unlike nearby locations, they respect your choices and get it right!

Although it's a bit further from my usual route, I highly recommend this Subway location and look forward to visiting again and again!

Great job, team!recently visited the Subway location and had the pleasure of being served by Shagun and Mehak. They were extremely courteous, friendly, and made a fantastic sandwich exactly to my liking.

I've also had the pleasure of being served by Jas, another team member at this location, who demonstrated exceptional customer service skills and attention to detail on a previous visit.

What sets this location apart is the team's ability to listen and deliver without pushing unwanted options unlike nearby locations. They respect your choices and get it right, just the way you want it! Nothing special however the excellent sandwich they make stands out not.

Although it's a bit further from my usual route, I highly recommend this Subway location and look forward to visiting again and again!

Great job, team! 10/10***

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Rotisserie-Style Chicken

Feysal Mohamed

Mehak and navjot they have a really great customer services and the store is vibrant and has delicious food!

Harry Bhullar

Nav one of their employees went an extra mile helping me pick out and choose things that she recommended and overall I had a great experience as a customer and when it came to the food

Atmosphere: 5

Food: 5

Service: 5

SAM. D

They don’t talk properly to customers very rude behaviour and were only talking to each other all time in there language. I had a very bad experience compared to other place.

Atmosphere: 1

Food: 5

Service: 1

Mohamad Zada

Online order didn't show in their system leading to payment but no food......

Baumus Baum

Kind workers always working with their heart

Atmosphere: 5

Food: 5

Service: 5

Harjeet Singh

Jass and sagun they are smart employees

Atmosphere: 5

Food: 5

Service: 5

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