1/5 stars - Disappointing Experience at Sushi Topia*
I'm extremely disappointed with my recent experience at Sushi Topia. I ordered takeaway ramen noodles with specific instructions to add more veggies and less noodles. However, when I opened my order, I was shocked to find it had less veggies, more noodles than requested, and the noodles had a strong, unpleasant smell.
I visited the restaurant to report the issue, and unfortunately, they initially refused to acknowledge the problem. After some persistence, they agreed to refund my money. However, I offered an alternative solution - a complimentary veg sushi platter, considering I'm a frequent customer.
Surprisingly, after taking my contact number for the refund, they informed me that they wouldn't be taking any further action regarding my feedback. It seems they only wanted to resolve the issue for the refund, not to improve their service or food quality.
Given the circumstances, I'd advise potential customers to double-check their orders before leaving and consider alternatives. Hopefully, Sushi Topia will take customer feedback more seriously in the future.
*Update:* If you're a frequent visitor like me, be prepared for a potentially disappointing experience despite your loyalty.
C.K. Lee
Have been here a few times now. Still amazed at this great little spot that is tucked away at the end of a strip mall in Surrey... proof that great things do come in little packages. Cozy and comfortable, friendly and affable service and the food is fantastic. On the most recent visit we had great BC rolls, beautiful chirashi don and Dynamite combo, elegantly presented and very very good. Price is right too. Two happy thumbs up!
Rajani Bhandari
Super rude lady at the front. I wish that lady know how to check for register delivery driver. We have been doing this from so long and of course he is registered. Check id and registration if you need conformation, but Please practise politeness with other drivers/people next time. I wish I had taken video of how we were treated when we entered the building to pick up customers food.
Sandesh Shrestha (Sandy)
Basest customer service ever.
Vikas Barvey
I had an extremely disappointing experience at this restaurant. The food itself was far from impressive, tasting as though it had been reheated multiple times instead of freshly prepared. However, what really stood out and left a negative impression was how they treated delivery drivers. When a SkipTheDishes driver politely asked if they could use the restroom, the staff coldly turned them away. It’s unacceptable for any business to deny basic facilities to individuals who are out working tirelessly to deliver meals. Between the subpar food and the lack of consideration for hardworking delivery workers, I can confidently say that I will not be returning. I strongly advise against supporting a place that offers such poor customer service and shows such disregard for those who help their business operate.
Food: 1
Service: 1
Pascal Imm
I had a terrible experience at this restaurant. Not only did they serve food that tasted like it was old and reheated, but what really upset me was their treatment of delivery drivers. When the SkipTheDishes driver asked to use the washroom, the staff refused! It's unacceptable to deny basic amenities to people who are working hard to deliver food. Between the poor quality of food and the disrespect for delivery drivers, I won’t be coming back. I highly discourage anyone from supporting a business with such poor service and disregard for workers.
Alex Zyden
Clearly get zero star because they are serving leftover food and also they don’t let their drivers to use even washroom. Uber Driver working hard, and they don’t even let them use their washroom. Do not ever visit this restaurant, we should complain about this restaurant to fraser health
Natasha Gill
This restaurant is so unhygienic and especially they don’t allow doordash driver to use washroom. They also give left over food to customers. I should complain to Fraser health.
Atmosphere: 1
Food: 1
Service: 1
Hiren Patel
I wish I could give them a zero star because they are very rude and unhygienic. They don’t even let you use their washroom. They don’t even care about your money. Do not ever go to this sushi place. Server is rude.
Recommended dishes: Dynamite Roll and House Roll, Roll
Mahsa Mojaver
I stumbled upon this restaurant by chance during my work hours and chose Box No. 1 for lunch. I can’t say enough about how fresh and delicious the food was—it was incredibly fresh and tasty. Along with the meal, they served green tea and soup, which was also very flavorful. I highly recommend this place—great quality, reasonable prices, and excellent staff service.
Atmosphere: 5
Food: 5
Service: 5
amaninder dhaliwal
All food not good and not clean
Atmosphere: 1
Food: 1
Service: 1
Harman Sandhu
I went last week with my friend and it was a great experience! Quick service and great sushi.
Atmosphere: 5
Food: 5
Service: 5
Bobby Gill
My favorite Sushi joint. And if you look at a roll, it's done right. Just a little single layer of rice, and a lot more filling.
Spicy Salmon and Tuna sashimi! 😊
1/5 stars - Disappointing Experience at Sushi Topia*
I'm extremely disappointed with my recent experience at Sushi Topia. I ordered takeaway ramen noodles with specific instructions to add more veggies and less noodles. However, when I opened my order, I was shocked to find it had less veggies, more noodles than requested, and the noodles had a strong, unpleasant smell.
I visited the restaurant to report the issue, and unfortunately, they initially refused to acknowledge the problem. After some persistence, they agreed to refund my money. However, I offered an alternative solution - a complimentary veg sushi platter, considering I'm a frequent customer.
Surprisingly, after taking my contact number for the refund, they informed me that they wouldn't be taking any further action regarding my feedback. It seems they only wanted to resolve the issue for the refund, not to improve their service or food quality.
Given the circumstances, I'd advise potential customers to double-check their orders before leaving and consider alternatives. Hopefully, Sushi Topia will take customer feedback more seriously in the future.
*Update:* If you're a frequent visitor like me, be prepared for a potentially disappointing experience despite your loyalty.
Have been here a few times now. Still amazed at this great little spot that is tucked away at the end of a strip mall in Surrey... proof that great things do come in little packages. Cozy and comfortable, friendly and affable service and the food is fantastic. On the most recent visit we had great BC rolls, beautiful chirashi don and Dynamite combo, elegantly presented and very very good. Price is right too. Two happy thumbs up!
Super rude lady at the front. I wish that lady know how to check for register delivery driver. We have been doing this from so long and of course he is registered. Check id and registration if you need conformation, but Please practise politeness with other drivers/people next time.
I wish I had taken video of how we were treated when we entered the building to pick up customers food.
Basest customer service ever.
I had an extremely disappointing experience at this restaurant. The food itself was far from impressive, tasting as though it had been reheated multiple times instead of freshly prepared. However, what really stood out and left a negative impression was how they treated delivery drivers. When a SkipTheDishes driver politely asked if they could use the restroom, the staff coldly turned them away. It’s unacceptable for any business to deny basic facilities to individuals who are out working tirelessly to deliver meals. Between the subpar food and the lack of consideration for hardworking delivery workers, I can confidently say that I will not be returning. I strongly advise against supporting a place that offers such poor customer service and shows such disregard for those who help their business operate.
Food: 1
Service: 1
I had a terrible experience at this restaurant. Not only did they serve food that tasted like it was old and reheated, but what really upset me was their treatment of delivery drivers. When the SkipTheDishes driver asked to use the washroom, the staff refused! It's unacceptable to deny basic amenities to people who are working hard to deliver food. Between the poor quality of food and the disrespect for delivery drivers, I won’t be coming back. I highly discourage anyone from supporting a business with such poor service and disregard for workers.
Clearly get zero star because they are serving leftover food and also they don’t let their drivers to use even washroom. Uber Driver working hard, and they don’t even let them use their washroom. Do not ever visit this restaurant, we should complain about this restaurant to fraser health
This restaurant is so unhygienic and especially they don’t allow doordash driver to use washroom. They also give left over food to customers. I should complain to Fraser health.
Atmosphere: 1
Food: 1
Service: 1
I wish I could give them a zero star because they are very rude and unhygienic. They don’t even let you use their washroom. They don’t even care about your money. Do not ever go to this sushi place. Server is rude.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Very very good food!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dynamite Roll and House Roll, Roll
I stumbled upon this restaurant by chance during my work hours and chose Box No. 1 for lunch. I can’t say enough about how fresh and delicious the food was—it was incredibly fresh and tasty. Along with the meal, they served green tea and soup, which was also very flavorful. I highly recommend this place—great quality, reasonable prices, and excellent staff service.
Atmosphere: 5
Food: 5
Service: 5
All food not good and not clean
Atmosphere: 1
Food: 1
Service: 1
I went last week with my friend and it was a great experience! Quick service and great sushi.
Atmosphere: 5
Food: 5
Service: 5
My favorite Sushi joint. And if you look at a roll, it's done right. Just a little single layer of rice, and a lot more filling.
Atmosphere: 4
Food: 5
Service: 4
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