Highly recommend! Great Customer Service and delivery. Prices better than ordering thru Amazon too!
Man J
I have been a customer of the British Store for some time now. After moving from the UK, I enjoyed visiting the store to purchase familiar snacks, and from 2023 through 2025 my experiences with staff were consistently positive. In particular, the woman who previously served me (unfortunately I do not recall her name) was always friendly, polite, and welcoming. She clearly enjoyed her role and interacting with customers, which made shopping there a pleasant experience.
However, at the beginning of 2026, I visited the store twice and on both occasions was served by Jessica. During my first visit, I found her tone, body language, and manner of service to be abrupt and off-putting, although I chose not to dwell on it at the time.
Today, I returned to the store and was again served by Jessica. While completing my purchase, I presented my stamp card, which had two remaining spaces. Jessica stamped the final two boxes, and I politely asked whether I could apply the completed card toward a portion of my purchase, as this had previously been accommodated by another staff member.
Jessica appeared to misunderstand my question and responded by stating that the stamps were not present from the start. I acknowledged this and simply reiterated my question. She then stared at me for an extended moment and replied sharply that I did not have a fully stamped card. I explained that I was only asking because another staff member had previously allowed this. Rather than responding courteously with a simple explanation, her tone and manner were abrupt and dismissive. The interaction left me feeling uncomfortable and as though I had done something wrong.
I asked if anyone else was available in the store and was told no. I then requested a contact number and was informed there was only the store number. I also asked for the manager’s name, which I was told is Vicky. Jessica took my phone number and said she would leave it on the manager’s desk.
Before I left, Jessica asked, “Is there a problem?” in a confrontational manner. I replied politely that there was no problem, as I did not feel comfortable continuing the conversation with her.
I found Jessica’s behaviour to be rude and unprofessional. I also felt that raising my concerns directly with her would not have been productive. I am disappointed that a store I have enjoyed visiting for years now feels uncomfortable to return to due to a single staff interaction.
I respectfully ask that staff be reminded of the importance of polite communication and professional customer service. I would appreciate the opportunity to share my feedback directly with the manager, should she be willing to contact me.
Shaun Sabharwal
best British store i have ever been to
Warwick Shipway
Loved the pies and other foods available.
Simon Thomson
Cool store. Lots of British grocery items. Very friendly staff. Highly recommend.
Darrell Mc
Picked up haggis for burns Turned out great
Paul _T
Made my first online order and could not have been happier with the quick shipping and packaging. Will definitely be a repeat customer.
Lisa Dalrymple
Arrived quickly to the island with so much care put into packaging and protecting the goodies! Happy to support a local BC business. Would definitely order again. Thank you
I love the shop normally, but today, I had a horrible experience. The store was busy (as is a few days away from Christmas.. so it’s to be expected), but the staff (young lady) behind the till was so rude to not only myself but the other customers. I understand Christmas in retail is difficult, but we are spending our hard earned money on treats, and her attitude soured the whole thing. I might think twice next year before coming to purchase gifts for my kids stockings.
gerald salmon
REALLy impressed with speed of Service esp so close to chistmas
Nita John
Received my order of tasty jamaica cakes within a few days and it was packaged well!
Colleen Todd
Ordered for my British Mum to fill her stocking! I can't believe how fast my package came! Everything packaged perfectly. Thank you so much 🎄
Megan Lizee
This store is fantastic! I recently tried their online shopping, and my order shipped within a reasonable amount of time and was packed perfectly. I highly recommend this store for anyone looking for British goodies.
Great little shop and friendly help
Found some cool candy!
Highly recommend! Great Customer Service and delivery. Prices better than ordering thru Amazon too!
I have been a customer of the British Store for some time now. After moving from the UK, I enjoyed visiting the store to purchase familiar snacks, and from 2023 through 2025 my experiences with staff were consistently positive. In particular, the woman who previously served me (unfortunately I do not recall her name) was always friendly, polite, and welcoming. She clearly enjoyed her role and interacting with customers, which made shopping there a pleasant experience.
However, at the beginning of 2026, I visited the store twice and on both occasions was served by Jessica. During my first visit, I found her tone, body language, and manner of service to be abrupt and off-putting, although I chose not to dwell on it at the time.
Today, I returned to the store and was again served by Jessica. While completing my purchase, I presented my stamp card, which had two remaining spaces. Jessica stamped the final two boxes, and I politely asked whether I could apply the completed card toward a portion of my purchase, as this had previously been accommodated by another staff member.
Jessica appeared to misunderstand my question and responded by stating that the stamps were not present from the start. I acknowledged this and simply reiterated my question. She then stared at me for an extended moment and replied sharply that I did not have a fully stamped card. I explained that I was only asking because another staff member had previously allowed this. Rather than responding courteously with a simple explanation, her tone and manner were abrupt and dismissive. The interaction left me feeling uncomfortable and as though I had done something wrong.
I asked if anyone else was available in the store and was told no. I then requested a contact number and was informed there was only the store number. I also asked for the manager’s name, which I was told is Vicky. Jessica took my phone number and said she would leave it on the manager’s desk.
Before I left, Jessica asked, “Is there a problem?” in a confrontational manner. I replied politely that there was no problem, as I did not feel comfortable continuing the conversation with her.
I found Jessica’s behaviour to be rude and unprofessional. I also felt that raising my concerns directly with her would not have been productive. I am disappointed that a store I have enjoyed visiting for years now feels uncomfortable to return to due to a single staff interaction.
I respectfully ask that staff be reminded of the importance of polite communication and professional customer service. I would appreciate the opportunity to share my feedback directly with the manager, should she be willing to contact me.
best British store i have ever been to
Loved the pies and other foods available.
Cool store. Lots of British grocery items. Very friendly staff. Highly recommend.
Picked up haggis for burns
Turned out great
Made my first online order and could not have been happier with the quick shipping and packaging. Will definitely be a repeat customer.
Arrived quickly to the island with so much care put into packaging and protecting the goodies! Happy to support a local BC business. Would definitely order again. Thank you
Restaurantji Recommends
I love the shop normally, but today, I had a horrible experience. The store was busy (as is a few days away from Christmas.. so it’s to be expected), but the staff (young lady) behind the till was so rude to not only myself but the other customers. I understand Christmas in retail is difficult, but we are spending our hard earned money on treats, and her attitude soured the whole thing. I might think twice next year before coming to purchase gifts for my kids stockings.
REALLy impressed with speed of Service esp so close to chistmas
Received my order of tasty jamaica cakes within a few days and it was packaged well!
Ordered for my British Mum to fill her stocking! I can't believe how fast my package came! Everything packaged perfectly. Thank you so much 🎄
This store is fantastic! I recently tried their online shopping, and my order shipped within a reasonable amount of time and was packed perfectly. I highly recommend this store for anyone looking for British goodies.
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