Tim Hortons
1767 152 St Unit 1, Surrey
(604) 531-5111
Recent Reviews
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Tim Hortons never disappoints! The coffee is always fresh, the donuts are delicious, and the service is consistently friendly. It’s the perfect spot for a quick breakfast or coffee break. Highly recommended
Atmosphere: 5
Food: 5
Service: 5
If its your style, then it's perfect!
Atmosphere: 4
Food: 3
Service: 4
Hi, My experience at this Tim Horton is wonderful. The employees are quite hardworking and friendly here. They provide good customer service even though store is very busy . They do not get frustrated and handle their customers politely.
Atmosphere: 5
Food: 5
Service: 5
Well it's busy time of the day, but nobody have to wait for 30 minutes for just 1 coffee. While the front service people were taking and preparing orders the other people on the floor just filling up sauces instead of clearing line up.
Atmosphere: 1
Food: 1
Service: 1
This is getting really frustrating. The staff is way too slow — every single time I have to wait around 15 minutes just for one coffee. And that too when there are only 2–3 customers.
Atmosphere: 1
Food: 1
Service: 1
Friendly and accommodating staff. Great service! Love to come back all the time especially for coffee.
Atmosphere: 5
Food: 5
Service: 5
You can always trust Timmy's for great food and drink. The staff do their best to keep tables and the whole restaurant clean, but it is difficult when they are very busy and some people treat their finished meal like, don't worry, someone will clean it instead of lazy me! I do wish the supplier companies would do a better job of labelling disposables as recyclable and or compostable.
Atmosphere: 4
Food: 5
Service: 5
Every staff member here at the 17th and 152nd street location is the best. We get greeted so nicely. This is our home location and it does feel very homely here 🩷 They recently got new staff here and even they are soo nice and kind.
Atmosphere: 5
Food: 5
Service: 5
I have been coming to this location for years as it’s close to work. The staff is amazing. Friendly and efficient. Especially Anjali. From day one she was attentive and still remembers my drink and has it ready at every visit the way I like it. Thank you for the exceptional customer care!
Atmosphere: 4
Food: 5
Service: 5
Wonderful experience!
Thanks Red for making my day .
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Excellent service and excellent staff especially Kim. Highly recommended.
Atmosphere: 5
Food: 5
Service: 5
Washrooms closed after 8pm. Extremely inconvenient for minimum wage staff working for closing shifts
Overall, the service is consistently very good, with the exception of our experiences with Anjali. Unfortunately, she frequently gets our order wrong, which suggests a lack of attention to detail or perhaps not fully listening to customers.
While the long-time staff members are clearly dedicated and hardworking, Anjali often appears disengaged—frequently on her phone or standing idle while others manage a busy line. When she does assist, her pace is noticeably slower, which adds strain to the rest of the team.
K. Donaldson
Atmosphere: 5
Food: 5
Service: 3
Very good experience every morning breakfast , friendly and fast service
Atmosphere: 5
Food: 5
Service: 5
I went to Tim Hortons last week and my latte wasn’t made correctly. When I returned yesterday and explained what happened, I was helped by Jaya, who was incredibly understanding and professional. She listened carefully, apologized for the inconvenience, and kindly offered to compensate me for the mix-up. Her great attitude and customer service really stood out thank you, Jaya, for turning my experience into a positive one!
Atmosphere: 5
Food: 5
Service: 5
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