Services is slow also I didn’t got exactly what i ordered i ordered french vanilla with 2 cream and .5 sugar they just given me regular french vanilla
Diego Limberopulos
new addiction to this place
A Sal
I’ve been a regular customer, but today’s experience has completely changed that. I placed a mobile order well in advance, expecting a quick pickup as is standard at other chains (Starbucks, A&W, Subway, etc.). Instead, I walked into a chaotic scene: a long lineup for mobile order pickups, no visible organization, no status board, and no clear process.
When I politely asked staff about my order (which had been ready for a while), I was met with unnecessary hostility from another customer who believed mobile pickups should follow the physical queue — defeating the entire purpose of pre-ordering.
This isn’t just a one-off inconvenience; it’s a system failure. Mobile ordering is supposed to save time, not create new bottlenecks and social friction. Until this is addressed — with proper signage, order status visibility, and staff procedures — I won’t be returning.
I truly hope Tim Hortons takes this feedback seriously and brings their mobile experience up to par with other major chains.
Kanak Mahajankatti
Unapologetic, asked for a redo wouldn’t do it
Mandeep Singh
They give me steep tea cold
Coco Puli
The decorations are so nice staff are also chill and friendly. food is fresh and coffee are freshly brewed
Placed an online order for the first time today (Saturday, around 3:15 pm) and didn’t know where the pick up counter was. I waited for the counter for 5-7 minutes and tried to talk to the guy at front and one other female employee, completely ignored me. I mean how much time does it take to attend a customer that’s clearly trying to talk to you and tell them to come to the other side. disappointed. Although the indian girl who gave me the coffee was nice, listened and apologized
Service: 1
Angela Mawbey
This is my favourite Tim’s, the staff is amazing and super friendly! The coffee is always great and service is fast even when it’s busy.
Worst Tim hortons, got my entire order wrong, embarrassing
Atmosphere: 1
Food: 1
Service: 1
Vidal Vazquez Ruiz
The Attention is good but they did not give me what I ordered, dear I'm paying for something, a coffee of the most horrible being that I ordered a mocha, and the timbis did not supply as I ordered them
Atmosphere: 1
Food: 4
Service: 3
Shohanur Rahman
An okay spot for a quick coffee, especially since it's open 24/7. The service and atmosphere are decent, but the location can feel uncomfortable at times due to the presence of homeless people and drug activity, especially in the mornings and late at night. Still, convenient if you’re just grabbing something on the go.
Today, Joanna took my order, I asked onside butter but she denied. I said you can charge me for that. She said no we cannot give it. The way she ordered so rude please teach some manners to satisfy the customer.
Umaira
Awful customer service. Staff members are incredibly rude and incompetent. They want to grab onto your money and don't understand the phrase "I want a refund" after 5 times asking for it.
Very slow!!!!!!
Services is slow also I didn’t got exactly what i ordered i ordered french vanilla with 2 cream and .5 sugar they just given me regular french vanilla
new addiction to this place
I’ve been a regular customer, but today’s experience has completely changed that. I placed a mobile order well in advance, expecting a quick pickup as is standard at other chains (Starbucks, A&W, Subway, etc.). Instead, I walked into a chaotic scene: a long lineup for mobile order pickups, no visible organization, no status board, and no clear process.
When I politely asked staff about my order (which had been ready for a while), I was met with unnecessary hostility from another customer who believed mobile pickups should follow the physical queue — defeating the entire purpose of pre-ordering.
This isn’t just a one-off inconvenience; it’s a system failure. Mobile ordering is supposed to save time, not create new bottlenecks and social friction. Until this is addressed — with proper signage, order status visibility, and staff procedures — I won’t be returning.
I truly hope Tim Hortons takes this feedback seriously and brings their mobile experience up to par with other major chains.
Unapologetic, asked for a redo wouldn’t do it
They give me steep tea cold
The decorations are so nice staff are also chill and friendly. food is fresh and coffee are freshly brewed
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels, Hash Brown, Crispy Chicken Habanero Loaded Bowl, Croissant, Candy Cane Hot Chocolate, Chicken Noodle Soup
Coffee not fresh
Placed an online order for the first time today (Saturday, around 3:15 pm) and didn’t know where the pick up counter was. I waited for the counter for 5-7 minutes and tried to talk to the guy at front and one other female employee, completely ignored me. I mean how much time does it take to attend a customer that’s clearly trying to talk to you and tell them to come to the other side. disappointed. Although the indian girl who gave me the coffee was nice, listened and apologized
Service: 1
This is my favourite Tim’s, the staff is amazing and super friendly! The coffee is always great and service is fast even when it’s busy.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Worst Tim hortons, got my entire order wrong, embarrassing
Atmosphere: 1
Food: 1
Service: 1
The Attention is good but they did not give me what I ordered, dear I'm paying for something, a coffee of the most horrible being that I ordered a mocha, and the timbis did not supply as I ordered them
Atmosphere: 1
Food: 4
Service: 3
An okay spot for a quick coffee, especially since it's open 24/7. The service and atmosphere are decent, but the location can feel uncomfortable at times due to the presence of homeless people and drug activity, especially in the mornings and late at night. Still, convenient if you’re just grabbing something on the go.
Wheelchair accessibility: Yes
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Mocha Iced Capp, Vanilla Iced Capp
Today, Joanna took my order, I asked onside butter but she denied. I said you can charge me for that. She said no we cannot give it. The way she ordered so rude please teach some manners to satisfy the customer.
Awful customer service. Staff members are incredibly rude and incompetent. They want to grab onto your money and don't understand the phrase "I want a refund" after 5 times asking for it.
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