Tim Hortons
10392 120 St, Surrey
(604) 582-2799
Recent Reviews
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Happened everytime either something is missing or order is wrong or stale
Atmosphere: 1
Food: 1
Service: 1
Really nice employees especially khushdeep kaur and Raman. Very friendly and hospitable. Recommend everyone to come here.
Atmosphere: 5
Food: 5
Service: 5
The manager was wonderful and really made my day. I was sad because my nephew was sick but she noticed how I felt and offered me water, and that small kindness lifted my mood completely.
Atmosphere: 5
Food: 5
Service: 5
Bad service by kirandeep
Atmosphere: 1
Food: 1
Service: 1
Emplpoyees need better training to make latte..me and my friend ordered large latte and another one with oat milk. No taste and caffeine, just milk. Horrible ! Also need training on professional behaviour.
Atmosphere: 1
Food: 1
Service: 1
They never do mistake and stay kind with customers 😊😊
Atmosphere: 5
Food: 5
Service: 5
There is 15 min waiting we just ordered 3 coffee and I had to wait for 15 min just to order even though there was only 4 customers
Absolutely rude staff. They treat you as if you shouldn't have bothered them with your presence. They shout at each other constantly, so if you plan to work here, forget it and spend a loonie more on a better Starbucks instead. They don't recycle either, all the bins are garbage only.
Atmosphere: 2
Food: 3
Service: 1
I was waiting more than 10 mins for my coffee in drive through today and no one even took my order....
The staff at this location are incredibly disrespectful and careless. They frequently get orders wrong, and their solution is to hand out markers for customers to write initials on cup lids because they constantly mix things up.
To make matters worse, if you mistakenly order steep tea, what you’ll receive is essentially hot water with 2 creams—completely undrinkable. Honestly, plain hot water would be better than what they serve!
This was the last straw for me; I’ll never visit this store again. Avoid this place if you value your time and money!
Restaurantji Recommends
Sharan and Mani done an amazing job
Atmosphere: 5
Food: 5
Service: 5
They always have long waits. No one answers drive thru unless they clear the person on window. You will usually see this around 1am to 4am. They are always short of serving food or drink. You are sent to work or home by saying “sorry”. Lineups at drive thru is major issuee. Totally dissatisfied with management and location.
Atmosphere: 1
Food: 1
Service: 1
30 minutes waiting for my small order .. someone pretending he’s the manager doesn’t care about my waiting time .. wanted just do refund .. how about the 30 minutes i spent waiting?
Atmosphere: 1
Food: 1
Service: 1
They are always out of something I want to eat
Atmosphere: 1
Food: 1
Service: 1
Surrey has some really
Bad tim hortons but this one is the most pathetic. They have human robots working there never will hi, never will smile never will say sorry for everytime I have gone there it’s a minimum 15-25 minute wait at the drive through. Completely pathetic 👎🏾
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